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Production Office Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Multitasking Production Office Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support. Dependable and detail-oriented with ability to manage multiple tasks and priorities.

Skills
  • Customer Service & Communication
  • Operational improvement
  • Process Improvement
  • Team Building
  • Business Operation Skills
  • Interpersonal Skills
  • Systems Development & Implementation
  • Staff Training and Development
  • Process Improvement Strategies
  • Delegation
  • Continuous Improvements
  • Organizational Management Skills
  • Maintenance Planning
  • Health and Safety Compliance
  • Troubleshooting and Problem Solving
  • Staff Retention
Education and Training
Missouri College St. Louis, Expected in CDA - Certified Dental Assistant : Dental Assisting - GPA :
William Woods University Fulton, MO Expected in Associate of Science : Business Administration / Business Science - GPA :
Experience
Techflow, Inc - Production Office Manager
Detroit, MI, 06/2019 - Current
  • Creating, Sending, Generating all irrigation contracts.
  • Managed office operations, managing client correspondence, payment scheduling, record tracking and data communications for maintenance, irrigation and landscape
  • Managed daily operations within Production office by supporting continuous delivery of excellent services and care.
  • Performed billing, collection and reporting functions for production office.
  • Defined and documented and helped to implement new procedures, using updated Standard Operating Procedures to provide thorough and comprehensive systems company wide.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Streamlined back office services for clients to promote proper functionality and positive customer satisfaction.
  • Trained new employees on given job tasks and delivered constructive feedback to increase understanding of job duties.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Supply purchases and inventory management for all Landscape Projects.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluate, Enter, Scheduled all new work entering production, will providing customer communication and invoicing before, during and after project completion.
  • Implemented systems to keep our schedules more refined and on track with current timelines.
  • Continually working to implement new systems and process to run more lean and efficient.
  • Working to define and simplify our irrigation division, materials, services offered, quality of work provided at each visit.
  • Handle all production office needs including taking messages, scanning documents and routing business correspondence.
  • Approve all time and prepare information and KPI numbers for MGMT Meetings.
  • Interact professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Delivered in-depth research on accounts and contracts to assist sales team, including hours available on jobs vs actual hours on jobs.
  • Coordinated schedules, administrative functions, quality assurance and process improvements.
Michael Grasso D.D.S - Business Manager
City, STATE, 01/2019 - 06/2019
  • Organized and managed patient scheduling, treatment plans, and direct patient traffic flow.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Identified procedural errors and implemented changes, achieving significant decrease in credit card fraud, internal theft and procedural errors.
  • Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
  • Networked within business community, attending events to position company and drive new business.
  • Optimized revenue streams by consistently exceeding client expectations.
  • Planned, organized, and executed continuing education events.
  • Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
  • Tracked financial data and completed reports detailing key metrics.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Elevated new business opportunities by implementing aggressive industry networking strategies.
  • Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
  • Partnered with sales representatives during customer consultation to build agency and customer relations.
  • Strategized long-term business needs, driving customer feedback for process improvements.
  • Managed day-to-day business operations, including workflow and system implementation activities.
The Lawn Champs - General Manager & Office Manager
City, STATE, 07/2017 - 03/2019
  • Managed daily labor and employee schedules for prioritizing landscape maintenance and project work.
  • Managed daily interactions of internal administrative staff along with up to eight maintenance, irrigation, and project crews.
  • Created and manage the schedule for approximately 30 internal employees along with 30+ subcontractors.
  • Worked directly with all H2B and EB3 contacts to complete and file all paperwork promptly.
  • Created, bid and generated proposals for lawn maintenance and snow contracts to residential and commercial customers.
  • Created and implement subcontractor contracts and agreements.
  • Recruited and hired an office administrative assistant and sales manager.
  • Provided coaching and overall development of staff.
  • Manage the scope of work by forecasting, securing needed equipment, and ordering project materials.
  • Managed the scope of work by forecasting, securing needed equipment, and ordering project materials.
  • Ensure all equipment is running correctly, maintained, and logged by the shop manager.
  • Place and file excavator locate requests before project work begins.
  • Ensured all projects are completed within the timeframe and allowed budgets.
  • Communicate with customers regarding project plans, ideas, and quality of work from start to completion.
  • Recognize and recommend opportunities to customers for additional services.
  • Communicated with customers regarding project plans, ideas, and quality of work from start to completion.
  • Provide expedited customer service for resolving all customer complaints.
  • Worked with 3rd party provider to build out a network and all IT functions for office.
  • Developed and implemented customer collections process.
  • Balanced all asset, bank, credit card and long-term liability accounts monthly.
  • Reconciled all company accounts monthly, quarterly, and yearly.
  • Handled all workman's compensation claims and insurance.
  • Work directly with a health insurance representative to select and renew company health insurance yearly.
  • Track, renew, and submit all business personal property taxes, new equipment purchases, truck or trailer plate renewals and/or new purchases.
  • Oversee and responsible for the accuracy of each crew’s paperwork, including validating hours worked for Pay Clock system.
  • Complete company account financials.
  • Manage and process all company payments coming in and out.
  • Pay all subcontractor, vendor, employees, and all business payments.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in tighter margins, better education and onsite learning for overall improvement in customer satisfaction.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events, and business development.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Collaborated with Owner and Partners manage annual budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures, that included adding an irrigation company and a landscaping company.
References

References Available Upon Request

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Missouri College
  • William Woods University
Job Titles Held:
  • Production Office Manager
  • Business Manager
  • General Manager & Office Manager
Degrees
  • CDA - Certified Dental Assistant
  • Associate of Science

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