LiveCareer-Resume

production manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Innovative Manager helping companies translate their business goals to reality. I am a career-driven young professional. My 3 pillars that I stand on are to build teams towards success is being positive, self- development and laser focus. I’m looking to land with a company in the Houston area where I can utilize my talents and experiences in management and leadership.

Skills
  • Budget Management (5 years)
  • Account Management (5 years)
  • Mentoring (2 years)
  • Customer Service Skills (5 years)
  • Employee development (10+ years)
  • Outside sales (5 years)
  • Inside Sales (5 years)
  • Operations Management (6 years)
  • P&L (6 years)
  • Operation
  • Facilities Management (7 years)
  • Production Management (3 years)
  • Market Research
  • Quality Audits (3 years)
  • Quality Assurance (3 years)
  • B2B Sales (6 years)
  • Program Management (2 years)
  • Strategic Planning
  • Logistics (3 years)
  • Process Improvement
  • Quality Inspection (3 years)
  • 5S
  • Lean Manufacturing
  • Supply Chain
  • Account Management
  • Employee development
Education and Training
Indiana State University Terre Haute, iN, Expected in 08/2009 Bachelor of Science : Recreation and Sport Management - GPA :
Certifications
  • Budget Management (5 years)
  • Account Management (5 years)
  • Mentoring (2 years)
  • Customer Service Skills (5 years)
  • Employee development (10+ years)
  • Outside sales (5 years)
  • Inside Sales (5 years)
  • Operations Management (6 years)
  • P&L (6 years)
  • Operation
  • Facilities Management (7 years)
  • Production Management (3 years)
  • Market Research
  • Quality Audits (3 years)
  • Quality Assurance (3 years)
  • B2B Sales (6 years)
  • Program Management (2 years)
  • Strategic Planning
  • Logistics (3 years)
  • Process Improvement
  • Quality Inspection (3 years)
  • 5S
  • Lean Manufacturing
  • Supply Chain Awards #1 Branch Manager for Q1 Houston April 2014 Based off the top KPI Metric rankings. #1 Branch Manager for Q4 Houston February 2015 Star Employee Q1 2015 April 2015 Star Employee Q4 2015 February 2016 Certifications and Licenses ServSafe Additional Information Additional Accomplishments #1 Revenue Growth 2012 Calendar year #1 Best in Class Branch Manager 6 out of 12 months in 2014 Top Manager in the country July 2014 Top 5 Nationally in customer service score Jan-June 2016 Top Customer Service Survey score Q2 2016
Experience
University Of California - Production Manager
Berkeley, CA, 10/2018 - 04/2020
  • Supervise the quality inspection process for all vehicles flowing in and out Drivetime dealerships in the Indianapolis area.
  • Ensure all in-bound units coming into the inspection center are inspected and stocked in properly.
  • Involved daily on two primary KPI’s revolving around cost analysis and the efficiency of the complete production cycle.
  • Utilize lean manufacturing techniques and standards.
  • Driving 5s standards as a core principal.
  • Maintained a integral role with supply chain to Ensure the distribution process of all vehicles to Drivetime dealerships.
  • Drives the implementation of standard work processes by motivating and training inspection center associates throughout each phase of the production cycle.
  • Identify, plan and communicate key responsibilities and practices to the inspection center team to ensure smooth flow of operations.
  • Complete quality audits in cosmetic, paint and mechanical zones to ensure stand work is followed.
  • Developed and maintained all vendor relationships to ensure expected work load and output goals are met.
The Cook & Boardman Group, Llc - Branch Operations Manager
Bellefonte, PA, 01/2018 - 08/2018
  • Manages all Branch operations for Sixt rental car and Tom Wood rental which is currently a $4M operation.
  • Conducts research and remain knowledgeable on competitor products and services to formulate sales strategy and determine sale projections.
  • Responsible for all performance metrics which include revenue growth and Customer Service Survey scores.
  • Oversees staff of 21 who directly report to me where I am responsible for conducting monthly meeting and facilitating all sales and customer service trainings.
  • Directly involved with implementing inside and outside sales strategy to rental agents, rental leads and assistant managers.
  • Conduct daily face to face sales call in order to obtain and or maintain new business.
  • New business including: corporate, insurance, dealership and body shop.
  • Deliver Performance updates for employees to upper management and process reviews for employees that highlight opportunities and successes.
Bright Farms - General Manager
Selinsgrove, PA, 05/2017 - 01/2018
  • Managed a $2M Airport rental car operation that specializes in minivans, 12 and 15 passenger vans and cargo vans.
  • Facilitate monthly staff meetings in order to motivate and inform employees of new contests, policy and processes.
  • Conducts face-to-face sales calls with corporations and organizations in order to obtain new business.
  • Responsible for conducting monthly meeting and daily huddles to ensure talent development.
  • Actively facilitate all counter sales training and customer service training.
  • Completes performance reviews on assistant GMS, Lead agents, and service agents.
  • Maintains a high level of customer service score through trust pilot.
  • Conducts market research in order to stay competitively priced, drive demand, and to discover innovative ways to stay visible in the market.
  • Complete control and responsibility over the monthly P&L Quality Control Manager (Inspection center is closing/Position dissolving in 2017).
Caliburn International - Senior Operations Manager
Lenoir City, TN, 12/2014 - 05/2016
  • Managed all operations consisting of: P&L, marketing efforts, outside sales and employee productivity of a $8.0M operation that consisted of 6 Branch locations.
  • Areas included: Downtown, Medical Center, and Reliant.
  • Average revenue growth increase by at least 35% YOY.
  • Fulfilled travel needs for short term and long term rental needs for international and/or expatriate corporate clientele, which served as the largest sector of business mix.
  • Account Manager for all large scale accounts in downtown, reliant and Medical center area.
  • Conducts research and remain knowledgeable on competitor products and services to formulate sales strategy and determine sale projections.
  • Conducts face-to-face sales calls in order to obtain new business.
  • Provides mentorship Houston location managers.
  • Oversees staff of 40 who directly report to me where I am responsible for conducting monthly meeting and daily huddles to ensure talent development.
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Managers and Sales and Service Associates.
  • Completes performance reviews on Manager Trainees, Assistant Managers, and Branch Managers.
  • Holds monthly staff meetings to keep employees motivated and informed of business operations.
  • Handles or assist in the resolution of customer service issues if Managers are unable.
  • Maintains a high level of customer service so that the Net Promoter survey Score for each store is at or above the location's goal.
  • Operated as a training specialist for the Hertz University orientation training.
Activities and Honors
Willing to relocate to: Houston
Additional Information
  • Willing to relocate to: Houston, , TX , Authorized to work in the US for any employer
Accomplishments

#1 Branch Manager for Q1 Houston April 2014

Based off the top KPI Metric rankings

#1 Branch Manager for Q4 Houston February 2015

Star Employee Q1 2015 April 2015

Star Employee Q4 2015 February 2016

Star Employee during a natural disaster 2017

#1 Revenue Growth 2012 Calendar year

#1 Best in Class Branch Manager 6 out of 12 months in 2014

Top Manager in the country July 2014

Top 5 Nationally in customer service score Jan-June 2016

Top Customer Service Survey score Q2 2016

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Resume Overview

School Attended

  • Indiana State University

Job Titles Held:

  • Production Manager
  • Branch Operations Manager
  • General Manager
  • Senior Operations Manager

Degrees

  • Bachelor of Science

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