Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Production Manager, 07/2011 to 06/2020 Abb Ltd – Danbury, CT,
Established and adjusted work procedures to meet production schedules.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Simplified complex specifications into logical design requirements for production.
Contributed to new plant startup and implementation of processes for manufacturing, shipping and receiving and inventory management.
Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
Created and implemented production schedules to meet pick-up times.
Prioritized and prepared production schedules and communicated production goals to team members.
Reviewed projected materials needs and planned purchasing and acquisition to meet production targets.
Recommended and implemented measures to improve production methods and quality of products.
Coordinated position requirements, schedules and production team processes.
Planned production operations while establishing priorities and sequences for manufacturing products.
Set schedules and allocated resources for current and backlog production requirements.
Coordinated and developed new product design in collaboration with engineering staff.
Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
Reviewed key performance indicators daily and made necessary adjustments to increase production.
Improved efficiency and productivity by eliminating waste and production constraints.
Evaluated current production processes and made forward-thinking adjustments to improve output.
Inspected finished products for quality and adherence to customer specifications.
Implemented root cause and corrective actions to remove production constraints and improve product quality.
Optimized scheduling based on deep expertise of machine capacities and equipment.
Contributed to all production design activities through delivery of specific components, spanning quote and contract proposals, technical requirements, financial planning, scheduling and staffing.
Developed pricing schedules, costing for [Type] materials, and [Type] statements.
Participated in production design activities through collaborative or sole delivery of specific components, spanning quote and contract proposals, technical requirements, financial planning, scheduling management and staffing oversight.
Managed materials to meet production goals and specific customer demands.
Coordinated preventive maintenance on existing and new production equipment, including routine calibration.
Coordinated closely with quality control regarding products awaiting dispositions.
Customer Service Manager, 06/2011 to 06/2020 Bankers Healthcare Group – Fort Lauderdale, FL,
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Automated contact management system to maintain efficient client organization.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Evaluated customer account information to assess current issues and determine potential solutions.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Purchasing Manager, 06/2011 to 06/2020 Richmond American Homes – Firestone, CO,
Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
Organized shipment paperwork, managed file systems and updated tracking spreadsheets using [Software Program].
Determined recurring business needs and maintained necessary inventory levels.
Conducted market research to determine appropriate pricing.
Expeditiously and effectively resolved purchasing claim issues.
Reviewed supply levels and aging inventory to forecast purchasing needs for [Timeframe].
Worked with shipment companies to manage distribution.
Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Organized and prioritized projects.
Cultivated new vendor relationships using dynamic communication and negotiation skills.
Negotiated contracts with outside providers to minimize costs to company and customers.
Evaluated staff performance against expectations.
Education and Training
: Mechanical Engineering Technology, Expected in Yavapai College - Prescott, AZ GPA:
: Engineering (Pre-Engineering), Expected in Columbia Basin College - Pasco, WA GPA:
High School Diploma: , Expected in Kennewick High School - Kennewick, WA GPA:
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