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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Professional leader and manager with three years' experience overseeing operations, inventory and profitability of various movie theatres as well as sufficient office and administrative support experience. Accomplished mentor with excellent customer-relations skills and demonstrated ability to manage personnel, customer inquiries, requests, and complaints with sensitivity and professionalism. Pro-active, dedicated, and detail-oriented worker who knows how to survive and succeed in a fast-paced work environment, and has been commended for his professionalism and respect to deadlines.

Core Qualifications

Database Management, Microsoft Office Suite, Adobe, 80+ WPM, Data Entry, iGPS, Inventory and Box Office Management, FoxPro, Equipment & Furniture Procurement, Licensing Agreements, Legal Research and Contract Review, Theatrical & Exhibition Industries

Education
New York University New York, NY Expected in 2013 Arts Administration and Broadway Management certificate program coursework : - GPA :
University of Michigan, School of Music, Theater & Dance Ann Arbor, MI Expected in 2011 Bachelor of Music : - GPA :
Experience
Altana - Production Manager
Earth City, MO, 06/2015 - Current
  • Recruitment of and managing logistics for creative team, cast, orchestra, chorus, and marketing professionals
  • Negotiate and contract for scenery construction and/or rental of sets, costumes and surtitles
  • Manages financial logistics including tax forms and budgets, ticket sales, fielding requests, and coordination of ticket-selling system
  • Designs press, website, programs, and promotional emails.
Express, Inc. - Theatrical Literary Intern
Arlington, TX, 05/2015 - 08/2015
  • Scouted for new playwright talent by evaluating new script submissions and covering readings and events on behalf of the agency
  • Strategized to pair established and emerging playwrights and directors with theatres for production
  • Reviewed contracts to ensure fairness in all client-producer deals and was integral in final decision-making to represent writers
  • Worked directly with Tony Award nominated playwright Sarah Ruhl to produce a series of readings of her play THE OLDEST BOY to benefit Nepal Earthquake aid.
Regal Entertainment Group - Associate Manager
City, STATE, 05/2014 - 03/2015
  • Worked with team of 12 managers to successfully supervise over 50+ floor staff workers
  • Oversaw facilities, renovations, operations, and guest relations of high-grossing movie theater with over 700,000 annual customers
  • Trained new staff to ensure 100% guest satisfaction; worked with management to expand customer service recovery strategies
  • Responsible for scheduling and managing staff levels to control payroll costs
  • Communicated via email, telephone, and in person with staff, guests, corporate personnel and outside vendors
  • Maintained, updated, and organized filing of paperwork, inventory, mailing, and database systems, both manually and via computer.
Clearview Cinemas/Bow Tie Cinemas - Team Member/Assistant Manager
City, STATE, 05/2013 - 06/2014
  • Regulated several theaters in all aspects of facility operations, safety, building maintenance, profit and loss optimization, sales, proper cash handling procedures, customer service, promotions and marketing events that increased brand awareness
  • Ensured all service areas of theater performed at or above company and guest expectations
  • Established quality working relationships with Sony Pictures Classics, A24 Films, Focus Features, Weinstein, etc.
  • Arranged product displays and upcoming film advertisements to maximize profit margin and concession per capita
  • Planned and directed staffing, training, and performance evaluations of up to 20+ guest service associates to develop and control sales.
Carnegie Hall, DCM Inc - Telephone Subscription Sales Representative
City, STATE, 04/2013 - 02/2014
  • Promoted new Carnegie Hall concert series for 2013-2014 and 2014-2015 seasons
  • Sales of memberships and subscriptions to loyal and prospective Carnegie Hall patrons during renewal and acquisition phases
  • Handled customer service support through attentiveness and extensive product knowledge
  • Helped to boost upscale returning clientele lists by combining creative thinking and individual initiative within a team setting.
Great Neck Park District - Administrative Assistant/Visitor Services
City, STATE, 04/2009 - 08/2012

• Promoted scenic parks and high quality facilities and services for Park District members

• Updated residents on phone and in person regarding events and registration for local programs

• Utilized Park District’s Parks and Recreation Management Software Database

• Processed sales transactions and refunds and kept track of membership dues

Professional Affiliations

Phi Mu Alpha Sinfonia

Theta Delta Chi

Skills

Database Management, Microsoft Office Suite, Adobe, 80+ WPM, Data Entry, iGPS, Inventory and Box Office Management, FoxPro, Equipment & Furniture Procurement, Licensing Agreements, Legal Research and Contract Review, Theatrical & Exhibition Industries

Additional Information
  • SELECTED HONORS
  • Hugh and Nan Cooper Music Scholarship (undergraduate tuition merit based)
  • University of Michigan Band Alumni Association Music Scholarship (undergraduate tuition merit based)
  • University Honors

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Resume Overview

School Attended

  • New York University
  • University of Michigan, School of Music, Theater & Dance

Job Titles Held:

  • Production Manager
  • Theatrical Literary Intern
  • Associate Manager
  • Team Member/Assistant Manager
  • Telephone Subscription Sales Representative
  • Administrative Assistant/Visitor Services

Degrees

  • Arts Administration and Broadway Management certificate program coursework
  • Bachelor of Music

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