Production Manager resume example

• Scouted for new playwright talent by evaluating new script submissions and covering readings and events on behalf of the agency
• Strategized to pair established and emerging playwrights and directors with theatres for production
• Reviewed contracts to ensure fairness in all client-producer deals and was integral in final decision-making to represent writers
• Worked directly with Tony Award nominated playwright Sarah Ruhl to produce a series of readings of her play THE OLDEST BOY to benefit Nepal Earthquake aid.

• Worked with team of 12 managers to successfully supervise over 50+ floor staff workers
• Oversaw facilities, renovations, operations, and guest relations of high-grossing movie theater with over 700,000 annual customers
• Trained new staff to ensure 100% guest satisfaction; worked with management to expand customer service recovery strategies
• Responsible for scheduling and managing staff levels to control payroll costs
• Communicated via email, telephone, and in person with staff, guests, corporate personnel and outside vendors
• Maintained, updated, and organized filing of paperwork, inventory, mailing, and database systems, both manually and via computer.

• Regulated several theaters in all aspects of facility operations, safety, building maintenance, profit and loss optimization, sales, proper cash handling procedures, customer service, promotions and marketing events that increased brand awareness
• Ensured all service areas of theater performed at or above company and guest expectations
• Established quality working relationships with Sony Pictures Classics, A24 Films, Focus Features, Weinstein, etc.
• Arranged product displays and upcoming film advertisements to maximize profit margin and concession per capita
• Planned and directed staffing, training, and performance evaluations of up to 20+ guest service associates to develop and control sales.

• Promoted new Carnegie Hall concert series for 2013-2014 and 2014-2015 seasons
• Sales of memberships and subscriptions to loyal and prospective Carnegie Hall patrons during renewal and acquisition phases
• Handled customer service support through attentiveness and extensive product knowledge
• Helped to boost upscale returning clientele lists by combining creative thinking and individual initiative within a team setting.

• Promoted scenic parks and high quality facilities and services for Park District members

• Updated residents on phone and in person regarding events and registration for local programs

• Utilized Park District’s Parks and Recreation Management Software Database

• Processed sales transactions and refunds and kept track of membership dues