Production Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Goal-driven Production Manager successful at achieving production goals on consistent basis. Highly organized, forward-thinking and creative in handling normal and challenging production problems. Known for great leadership and attention to detail.

  • Personnel engagement
  • Policies implementation
  • Confidential document control
  • Data management
  • Process improvements
  • Staff training and development
  • Conflict resolution tactics
  • Complex problem-solving
  • Project management
  • Management development
  • Negotiation
  • Microsoft Office Suite
  • Strategic execution
  • Health and safety compliance
  • Production oversight
  • Quality assurance controls
  • Critical thinking skills
  • Time management skills
09/2015 to Current Production Manager Penske Automotive Group | Phoenix, AZ,
  • Interpret, explain and enforce human resources policies to keep staff in compliance with standards
  • Partner with leadership team to facilitate strategic planning
  • Collaborate with various departments to gain insight on project productivity, plan improvements and gauge effectiveness
  • Update projects to meet company objectives and long-term goals
  • Develop quality assurance standards and established targets for all staff.
  • Set and manage performance benchmarks for call center employees.
  • Lead staff meetings for team of up to 50 agents to communicate job performance and expectations directives.
  • Review employee performance weekly and deliver constructive feedback to improve weaknesses.
  • Assess, optimize and elevate operations to target current and expected demands.
  • Cross-trained in various roles to maximize operational knowledge.
07/2015 to 09/2015 Licensed Insurance Broker Connexion Point | City, STATE,
  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the status of the issue and provide appropriate response to caller
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the patient, while providing the best customer service experience possible
  • Retained 75% of policyholders during annual enrollment period while meeting the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
08/2014 to 07/2016 Office Manager/ Lead Sales Agent State Farm Mutual Automobile Insurance Company | City, STATE,
  • Outside marketing and sales within the office perimeter - including but not limited to "cold" sales calls, walk-ins, business events and forums, networking luncheons, and referral sources
  • Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs
  • Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
  • Maintained relationships with local bankers, auto dealerships, apartments and other insurance agents for referral business in addition to ensuring their clients had adequate coverage
  • Maintained confidentiality of all patient information by adhering to HIPAA and procedures.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Explained forms and documents (policies, wills, deeds) to policyholders, guardians and family members, distributing copies as needed and confirming comprehension.
03/2014 to 08/2014 Office Manager/Sales Agent Acceptance Auto Insurance | City, STATE,
  • Generated new leads from field activity and actively followed up on referrals
  • Identified and customized insurance coverage based on customers' needs and close deals to meet month-to-month sales goals
  • Innovated and executed new strategies to bring profits to insurance organization
  • Communicated regularly with potential clients to offer insurance deals based on their financial status, requirements and needs, including physical condition of individual or insured property, all in order to improve insurance coverage
  • Market to create partnerships with dealerships, business to businesses, apartments, and other insurance companies
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Oversaw disputes resolution and reconciliation for client accounts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education and Training
Expected in 06/2016 Master of Science | Business Administration And Leadership Kaplan University, Davenport, IA GPA:

Concentration in Human Resource Management

Expected in 05/2012 Bachelor of Arts | English/Professional Writing University of Memphis, Memphis, TN, GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Kaplan University
  • University of Memphis
Job Titles Held:
  • Production Manager
  • Licensed Insurance Broker
  • Office Manager/ Lead Sales Agent
  • Office Manager/Sales Agent
  • Master of Science
  • Bachelor of Arts

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