Production Manager Resume Example Northwest Florida Stage College/ Mattie Kelly Arts

PRODUCTION MANAGER

Summary

Results-driven, skilled receptionist/data entry focused on achievivng success through client/patient communication and raport.

Skills

Training coordination
Answering inbound calls
File and records maintenance

Building trust and rapport
HIPAA and confidentiality

Experience

Production Manager
Niceville, FLNorthwest Florida Stage College/ Mattie Kelly Arts/Aug 2019 to Mar 2020

Established and adjusted work procedures to meet production schedules.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Scheduled manning for college and Broadway shows.
Held hiring fair to take care of all necessary paperwork for students and community to work during Broadway shows.

Supervisor, Medical Receptionist
Fort Walton Beach, FlDermatology Specialists of Florida/Dec 2013 to Aug 2018

Work closely with my counterpart, in order to keep us up to date on all of the ever changing insurance issues due to the Affordable Care Act.
I have been a key contributor in setting up the reminders for all of the required signatures and paperwork that was needed.
Was the lead in a team of two in creating SDS books for six offices and 2 spas.
Also created training manual that will in future be used to train front desk staff for six offices.
Have been the main trainer for all front desk staff for six offices for the past three years, teaching everything from the computer system to basic customer service skills.
Answered patients' questions regarding procedures, prices and recovery times.
Made deposits and ran end of day reports for three clinics, verified that tills balanced.
Made appointments for up to four different providers.
In charge of managing the referral system for six offices and four providers.
Interviewed patients to collect medical information and insurance details.
Maintained compliance with company policies, objectives and communication goals.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Informed patients of financial responsibilities prior to rendering services.
Took messages from patients and promptly relayed to appropriate staff.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Observed strict HIPAA guidelines at all times according to company policy.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

Supervisor, Lead Client Service Coordinator
Las Vegas, NevadaBanfield the Pet Hospital/Jul 2002 to Jul 2005

Promoted from Client Service Coordinator in less than 1year)
I set up the vaccination reminder postcard system that had not been in place up to this point.
After close work with my hospital director, and due to my organizational and leadership skills, I was offered a position as a hospital director at a new clinic that was being opened in town, which I had to turn down for personal reasons.
Handled patient paperwork, and data entry into computer system.
Answered a three line phone system.
Scheduled appointments for two-three doctors in a computer system.
Balanced the till at the end of each day and run end of day reports.
Assisted the Hospital Director with her reports when she was unavailable.
Maintained an organized working environment.
Handled all customer service issues and questions.
Maintained compliance with company policies, objectives and communication goals.
Conducted training needs assessments and provided ongoing training for new new Client Service Coordinators.

Receptionist/Kennel Maintenance
Klamath Falls, ORWest Ridge Animal Clinic/Aug 1995 to Jan 1997

Key contributions: I worked my way up from a kennel worker to receptionist in less than one year.
During my time as receptionist I still filled in for kennel work or assistant as needed, as I was able to stay very flexible.
Cleaned and maintained the interior and exterior of the clinic and barn facilities.
Fed and treated all boarding and hospitalized patients.
Assisted doctors in examinations, surgeries and all other procedures.
Performed preliminary examinations on animals.
Gave vaccinations to animals.
Performed dental prophylaxis on dogs and cats.
Answered a 4 line phone system.
Made appointments for up to 5 different doctors at a time.
Maintained all patient records in the physical files as well as the computer system.
Mailed out the monthly vaccination reminder cards.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.

Education and Training

Some College (No Degree): Theatre ArtsNorthwest Florida State CollegeNiceville, FL

High School DiplomaChioloquin High SchoolJun 1993

Resume Overview

Companies Worked For:

Northwest Florida Stage College/ Mattie Kelly Arts
Dermatology Specialists of Florida
Banfield the Pet Hospital
West Ridge Animal Clinic

School Attended

Northwest Florida State College
Chioloquin High School

Job Titles Held:

Production Manager
Supervisor, Medical Receptionist
Supervisor, Lead Client Service Coordinator
Receptionist/Kennel Maintenance

Degrees

Some College (No Degree) : Theatre Arts
High School Diploma

Production Manager Resume Example

Resume Score: 80%

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