Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal.
Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements.
Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration.
Supervised and managed 14 inspectors through out 20 manufacturing factories.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Boosted customer satisfaction ratings by 100% in under 16 moths months.
Personally managed production activities to guarantee 100% of orders were shipped on-time.
English - Fluent (Read, Write and Speak)
Spanish - Fluent (Read, Write and Speak)
Mandarin Chinese - Basic Conversational (Speak)
German - Basic Conversational (Speak)
Client Relations Software: Dynamics CRM
Desktop Publishing Software: Photoshop, Illustrator
Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word
Business Management Software: ERP - NetSuite
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