I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively
While working as customer service rep with C3 & Convergys have received 100% QA scores, customer satisfaction phone calls and surveys, I have experience with the following programs: desktop publishing software, email software, graphics or drawing software, Internet browser, personal computers, presentation software, web design software, word processing software.
Typing speed of 54 words per minute.
While working with Allergan I have assisted with the following duties: While in packaging, inspected products and packaging for best quality and adherence to customer and company specifications.Built packaging for finished products and package products.Assisted with palletizing boxes by designated diagram after appropriate labels have been applied. Once pallet has been completed wrapped pallets and applied shipping labels. While in Unit Dose received ampules off line and placed in vacuum chamber to check for leaks. Once ampules have been checked for leaks, placed finished products on pallets to be sent off for packaging or also assisted with wrapping pallet. While in both departments: adhered to all applicable regulations, policies and procedures for health and safety compliance.Worked with managers and co workers to implement the company's policies and goals. Clean production equipment or work areas.Separate and collect scrap or waste materials for recycling, reuse, or environmentally sound disposal.Transfer waste materials to collection areas for disposal, recycling, or reuse. Assisted with checking machines for left over ampules once line has completed order.
As a employee at C3 I began as a Humana rep. my job duties were verifying and updating demographics, pcp information, collected premium payments, provided co-pays, completed overrides for vacation/mail order. I also ordered ID. cards, coupon books and consent forms. As a UAM rep. I received inbounds calls from UAM insurance agents, collected personal information on clients and entered data into the system, made outbound calls to members to verify information received from agents which included demographics and approval for agent to visit clients home/agreed meeting place. As a Right source Rep. I received inbound calls from clients, Humana rep. and pharmacies place orders for prescriptions and confirm refill dates as well as track orders, collect payments for co-pays due, Transfer client or non RX clients to necessary departments. I also assisted with calls when needed as a subject matter expert
While working as a customer service rep. for AT&T I answered inbound phone calls from AT&T customers, assisted with reviewing bills and making payments, handled client complaints, trouble shoot customer devices , provided information regarding AT&T services, ordered devices, prepared well defined notes, transferred to appropriate while multi-tasking to ensure the customer had a satisfying experience with AT&T assuring first call resolution
As a customer service rep. at Ben's Dry Clean Super Center I received and examined customer garments, retrieved customers garments, kept records of customer interactions, entered customer data into system, performed cashier duties, conferred with customers via telephone/in person to provide information about products and services
As a Production Assistant I performed the duties of receiving and counting stock items and recorded data manually, packed and unpacked items to be stocked and shipped, verified inventory items by comparing physical counts, stored items in orderly and accessible manner, kept records of damage stock, provided assistance to other warehouse workers.
As a cashier at Camille's Sidewalk Cafe I performed the duties of Greeting customers upon entering Cafe, received payments for services rendered, Counted money at end of shifts to ensure daily receipts were correct, Maintained clean and orderly checkout areas, answered customers questions, provided information regarding menu items.
Name: Myra Dukes Job Title:Production Tech Number:254-644-6026
Name: Helen White Job Title:Production Tech Number:254-744-1649
Name: James Daniels Job Title:Supervisor Number:254-717-9367
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