production and quality manager resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Resourceful Production Manager successful at exceeding production and quality standards through effective leadership.
  • Versed in many aspects of management, including: scheduling, manufacturing, personnel management, quality control, finance, and communications.
  • Highly effective, dependable management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading teams to achieve outstanding results.
  • Enthusiastic team player with a strong work ethic, advanced problem solving skills, and willingness to take on added responsibilities.
  • Possesses exceptional communication, organizational, and presentation capabilities.
  • Production / Manufacturing management
  • Quality Control management
  • Personnel management
  • Report Writing
  • Critical thinking and problem solving
  • Data collection, interpretation, and presentation
  • Marketing and Sales
  • International customer relations
  • Advanced writing, reading/comprehension, communication, and mathematics
  • Proficiency using all Microsoft Office software (Word, Excel, PowerPoint, Outlook, One Note).
  • Proficiency using various editing software to create visual presentations, including but not limited to: Adobe Premiere Pro CC and Adobe Photoshop.
  • Information Technology Fundamentals: Computer networking, diagnostics (Windows operating system), organization, hardware, and various software.
Bridgewater State University Bridgewater, MA Expected in 2014 Bachelor of Science : Psychology - GPA :
  • Dean's List [Spring/Fall 2014]
Bristol Community College Attleboro, MA Expected in : - GPA :
  • Majored in Psychology
  • Transferred credits to Bridgewater State University.
Foxborough Regional Charter School , MA Expected in 2007 High School Diploma : - GPA :
  • Elected Captain of Basketball Team Junior/Senior Year
  • Member of Habitat for Humanity
Work History
Sgl Group - Production and Quality Manager
Sinking Spring, PA, 05/2017 - Current

• Manufacturing/Production Supervisor • Quality Control Supervisor • Hiring and Training Manager • Marketing and Sales Representative • Management of Daily Operations


• Oversight, organization, build-scheduling, and quality control of the production floor • Working closely with mechanical engineers in product design for cost-efficient manufacturing • Leading weekly meetings with quality control team • Producing various official presentations and test reports for addressing product concerns, including failure analysis, corrective action, and competitor evaluations • Gathering data for packages and certificates • Cost reduction analysis, including waste control • Customer service and communication, including addressing customer concerns, scheduling delivery, and quoting products • Employee payroll/scheduling • Machine maintenance scheduling • New employee recruitment and training • Marketing and Sales Representation

Skills Acquired:

• Operations management • Team building and organization • Professional communication, domestic and international • Advanced proficiency creating professional presentations, including test reports and analysis • Proficiency collecting and interpreting data using various physical/dimensional test equipment (ex: digital force gauges, calipers, and micrometers) • Proficiency in the use of scientific microscopes and photograph software • Proficient knowledge of spring loaded metal contact construction and test-application • Knowledge of mechanical / electrical fundamentals in spring probe design • Fundamentals of metallurgy • Ability to interpret engineering blueprints • Proficiency using Microsoft Excel for data input and analysis • Proficiency using Microsoft PowerPoint for report presentations • Knowledge of CAD software • Fundamentals of graphic design software for marketing

Additional Information:

• Versed in ISO Quality Management Principles

• Versed in MIL-STD-1916 Test Method Standard

• Created instructional videos for customers on the companies social media platform

• Created various advertisement designs for online marketing

Fidelity Investments - Quality Control Inspector
Manchester, WA, 08/2015 - 04/2017

• Quality visual and mechanical inspection on all incoming products from manufacturing and on incoming material from vendors . • Inventory control and organization • Administrative duties • Preparing shipments

Additional Responsibilities:

• Providing product stock availability to help plan incoming orders, providing quotes for customers, confirming receipt of purchase orders to customers, and preparing build-kits for the production floor • Working closely with international sales representative to provide stock availability for planning incoming orders • Responding to customer emails in a timely and professional manner • Answering and appropriately directing all phone calls • Contacting third party vendors • Participating in weekly organizational production meetings

Skills Acquired:

• Quality control procedures and documentation • Proficiency using an Amscope 40x microscope • Proficiency using precision measurement tools: digital calipers, micrometers, and pin gauges. • Inventory database control • Planning and organization • Customer and vendor relations; verbal and digital. • International shipment procedures • Metric conversions

* Promoted to Production Manager in April, 2017

LA Fitness - Front Desk /Club Pride Associate
City, STATE, 05/2013 - 06/2015

• Provided excellent customer service in order for LA Fitness to meet their goals, checking members into the club, membership renewal, answering/directing phone calls, and janitorial duties

Staples - Customer Service Associate
City, STATE, 06/2008 - 09/2012

• Provided excellent customer service in order for Staples to meet and exceed its customer service goals • Furniture sales lead • Electronic sales • Answered and assisted telephone calls • Warehouse assistance and organization • Inventory control • Unloading delivery trucks • Product replenishment • Gained quality experience and confidence in customer relations • Developed strong communication skills • Able to successfully assist customers in a very fast-paced work environment

Additional Information
  • XXXXXXXXX Willing to relocate: Anywhere 
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Bridgewater State University
  • Bristol Community College
  • Foxborough Regional Charter School

Job Titles Held:

  • Production and Quality Manager
  • Quality Control Inspector
  • Front Desk /Club Pride Associate
  • Customer Service Associate


  • Bachelor of Science
  • High School Diploma

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