Versatile bilingual [English and Spanish] receptionist offering administrative experience in both corporate and non-profit office environments.
Specializing in administrative support to busy. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.offices. Committed to delivering high quality results with little supervision.
Conflict resolution techniques
Management of remote employees
Management of remote employees
Focused on customer satisfaction
Planned and executed all aspects of a major headquarter office move.Planned and executed all aspects of a major office headquarter move.Successfully planned and executed corporate meetings, lunches and special events for groups of 50 plus employees.Promoted to production analyst after 3 months of employment.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.Recognized by peers and management for going above and beyond normal job functions.
Drafted meeting agendas, supplied advance materials and followed-up on meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Properly directed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Analyzed pricing and sales for all business products.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.
Basic Vocational Certificate: Restaurant Operations
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