Personable and responsible Cashier with 4+ years in retail and customer service. Solid
team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Dependable independent worker
Product Technician November 2014 to CurrentAARONS － Quakertown, PA
The Acquisition and Maintenance of Customers Verify correct product and accessories for delivery or return Ensure that all merchandise is clean and in operating condition prior to delivery Review necessary information sheets Load, secure and protect product in delivery vehicle Offload, install and demonstrate merchandise Ensure that delivery schedule is followed Deliver merchandise to customer's homes and businesses-without additional damage Assist with merchandise returns-load and service product in vehicle Perform routine service calls and product exchanges Clean and certify merchandise in the Certification Zone for all items personally returned Maintaining the stores warehouse in a neat and orderly manner Assist in maintaining the showroom floor as per company guidelines Safely operate delivery vehicle Document all vehicle movement on daily route sheets Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met Confirm customer identification, collect money and obtain customers signature on lease agreements Assist in field marketing programs as requested by store management Deliver prescribed company advertisements/flyers when in field (5 up 5 down) Other tasks as assigned by management.
Courier / Mailroom Clerk March 2014 to October 2014QNB BANK － Quakertown, PA
Delivering sensitive material in a timely manner.
Correctly discerns the destination of mail and packages.
Courier April 2013 to October 2013VELOCITY EXPRESS － Scranton, PA
Maintain a professional appearance and attitude.
Accuractly delivered packages of sensitive material to bank locations to designated drop.
off points in a safe timely manner.
Drive Thru Beverage / Cashier April 2012 to April 2013DUNKIN DONUTS － Quakertown, PA
Operating cash registers.
Taking food and drink orders.
Regularly clean work stations.
Brew and grind coffee.
Restock cups and food items.
Work on foot for long periods of time.
Possess excellent verbal communication skills and basic computer and mathematics skills.
Barista June 2008 to October 2010STARBUCKS － Quakertown, PA
Greet customers as they arrive at the Starbucks outlet and inquire into their orders Provide customers with information on popular coffee blends Assist customers in finding seats inside the coffee shop and take their orders Educate customers about the history of each coffee blend when inquired Take orders from customers and punch them in the coffee shop database Provide customers with price information and billing stubs Give customers samples of popular coffee blends with a view to creating sales opportunities Offer customers demonstrations using brewing equipment Brew coffee on instructions from customers and ensure that each brew conforms to the standards set by Starbucks Serve brewed coffee to customers and ask for feedback Ensure that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business Take payments for coffee sold and tender change Ensure that Starbucks merchandising and signing standards are followed appropriately Ensure cleanliness and sanitization of all work areas Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis Make minor repairs on coffee brewing equipment Ensure that sufficient supplies are available and inform procurement officers of any shortages Make sure that coffee blends are stored in a safe manner.
Frycook / Cashier September 2005 to September 2006ARBYS － Quakertown, PA
Provides customers with Wow! Hospitality.
Meet or Exceed Speed of Service Standards.
Cash handling required, must be able handle cash and maintain appropriate cash registers with correct funds.
Serve Hot/Fresh Quality Product.
Maintain Crystal Clean Customer View & Work Area.
Follow all Food and Personal Safety Procedures.
Replenish and rotate supplies.
Keep the lot, lobby, kitchen counters and restrooms clean.
Operate in accordance with established performance and operating standards as set out in the OSM and team Member Handbook.
Be dressed in a clean and proper uniform.
Complies with all applicable Tribal, state, and federal laws, as well as all department and enterprise policies and procedures.
Performs other duties as assigned, including but not limited to customer assistance, cleaning, stocking, etc.
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.