SDLC (Agile/Waterfall), SaaS, Google Analytics, HTML, CSS, SFTP, Python, CMS, SQL, CRM, Big Data, Citrix, MorningStar, PORTIA, Bloomberg, ETL Engines and Databases, Oracle, Siebel, SharePoint, Access DB, Salesforce and exposure to SAS, R+, Java, C++
Interests include: volunteering, entrepreneurship, technology, business development, innovation, Big Data, marketing, product management
Global project teams
Business continuity planning
Use case creation
Product System Analyst01/2013 to Current MANULIFE/JOHN HANCOCK FINANCIALBoston, MA
9 years of experience working with business units to identify improvements and find solutions to complex technological issues while implementing strategic technology goals.
Use data analytics to serve as a catalyst for technology improvements.
Experience working in global teams and with C-level executives in US, London, Japan, Hong Kong, Malaysia on different initiatives including audits.
Partner with business units and technology teams in tandem with key business sponsors and vendors to define and implement solutions/processes that drives the competitive edge.
Excel at communicating complex technical information to non-technical audiences of all levels.
Honed ability to deliver formal presentations to project teams.
Technical Lead12/2012 to 03/2014 John Hancock / Signator
Support field sales agency offices across the U.S and ~4000 agents with a full suite of technology products to run their business independently.
Also support the home office team of 300 in Boston including finance, compliance, legal, operations, marketing.
Provide resolution to critical issues while focusing on user experience and business return on investment.
Gather feedback, seek out new technology and deliver them to a wide audience.
Develop the system roadmap for various technology products and facilitate process changes and enhancements/improvements.
Act as the implementation manager for several key projects and ensure milestones are met.
Create use cases, business requirements, and acceptance testing.
IT representative in Business Continuity Planning and manage the disaster recovery of applications.
Act as the subject matter expert and champion several applications such as SMARSH (email archiving system),SMRT (a financial reporting tool), ALBRIDGE (wealth reporting tool).
Provide data analysis on projects dealing with large quantities of data and identify trends.
Gather feedback from the user base and seek out new technology to satisfy their needs.
Work with vendor to create initial contracts which are then handed off to the procurement team.
Manage ad hoc internal infrastructure projects including Office 365 rollout.
Manage efficiency initiatives that reduced $500k overhead cost to the company by means of purging redundancy in various applications
BA , Client Reporting, Manulife Asset Management| 3 years Assess business requirements and led a team to support client-reporting application (PAGES).
Worked on projects to expand external fee-based groups/clients.
Performed in depth analyses, development, and validation of data using BI reporting tools.
Instrumental in creating an efficient workflow process for intakes.
Liaised between the clients and project team to understand the reporting needs of the organization.
Recommend selection and treatment of data.
Managed request intake and assign tasks to resources.
Chaired the daily risk and incident management meetings for all of Manulife Asset Management divisions.
Developed and directed the creation of business reports based on business requirements from clients.
Reviewed output to ensure design parameters were met.
Aggregated data from multiple sources to ensure the integrity of datasets.
Managed reports to meet the requirements and needs of users.
Trained requestors as to appropriate and desirable parameters.
Application Developer06/2011 to 12/2012
Integral part of the design process for application development in the asset management group including scoping, time lining, design and deployment.
Worked on several key projects to consolidate/integrate financial systems including Bloomberg, Portia, Morningstar and Factset.
Liaison between internal/external entities to ensure expectations were met during the development process and followed through until project completion.
Provided support for AMDR/Point/Factset/Portia/Bloomberg users by applying technical/business knowledge to identify, analyze and resolve issues.
Managed the global SAS70 and SOX quarterly audits in conjunction with Ernst Young.
Business Analyst08/2009 to 05/2011 PREMIER RESEARCH GROUP PfizerQuincy, MA
Collaborated with physicians/scientists to draw up business specifications for bringing in Phase 2 and 3 clinical trial data onto an Oracle platform while satisfying stringent FDA compliance requirements.
Worked on six critical multi-million dollar projects.
Drove the development team in creating programs.
Analyzed large datasets to determine efficient functions used to construct optimum groupings within the database as well as review for significant trends.
Created system validation and user acceptance test scripts for applications in accordance with sponsor testing and validation protocols.
Acted as the subject matter expert and advised users on proper methods of managing and manipulating information stored in Oracle Clinical.
Education and Training
B.S: Economics and Management Information Systems06/2009University of MassachusettsAmherstEconomics and Management Information Systems