Product Support Resume Example
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PRODUCT SUPPORT
Experience
Product Support, 06/2018 to 12/2018
Butler Technical Group – Burnsville , MN
Butler Technical Group – Burnsville , MN
- Awarded promotion from Intern to Product Support in less than 1 year with outstanding metrics for all aspects of operations, inventory, merchandising and asset management
- Created ERP system proposal within 5 days; negotiated complete ERP system installation in 2 weeks for 10+ employees
- Managed $3M contract, implementing long-term sourcing strategies for organization with over 50 departments and subdivisions
- Secured and analyzed quotations and negotiating prices and terms with U.S
- And international suppliers, subject to management approval, for the purchase of fixed assets, materials, products, and services
- Leaded cost down initiative; completed special projects, established and maintained strong relationships with key suppliers
- Decreased customization process time by 75% in design library tagging system
Supply Chain Coordinator | Intern, 01/2018 to 06/2018
Primrose School
Primrose School
- Identified opportunities for implementation of ERP system and worked with end-users to implement changes
- Created and managed customer service profile system, applicable for multiple contracts
- Prepared vouchers, reviewed invoices and requisitions, and verified accurate coding in high volume fast-paced environment
- Exceeded production goals by analyzing reports, P&L's, records and directives with manager and team of 10, for new commitments, status of work in progress, and finished prepped goods in a positive culture
- Procured materials based on pricing, delivery, payment terms, cancellation terms, liquidated damages and warranty
- Assisted with demand planning, securing an extra 5-10% ($200k annually) discount from vendors cycle counting and variances
- Analyzed market conditions and trends affecting pricing and availability of products/services
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
Teaching Assistant, 01/2017 to 05/2018
UNIVERSITY OF TEXAS AT DALLAS – Lafayette , STATE
UNIVERSITY OF TEXAS AT DALLAS – Lafayette , STATE
- Operations Management & Retail and E-Commerce Operations, Rated "exceptional" by 90% of students, "best assistant" by the professor for proactive service
- Taught curriculum on difficult concepts: Process Management, Inventory, and Queuing Theory
- Identified academic issues, proposed and implemented solutions in 1-week turn-around - Attended staff development workshops and purchasing conferences to share knowledge of various aspects of purchasing process
- Private Tutoring February 2019 -Now - Scheduling sessions, and tracking progress of 8 students in K12, varied in ages, subjects, learning levels and disabilities
- Tailoring materials and handouts to students' needs, preferred methods of explanation and learning styles
- Communicating and updating with parents of students' academic improvement and emotional development
Work History
Product Support, 06/2018 to 12/2018
Company Name – City , State
Company Name – City , State
- Awarded promotion from Intern to Product Support in less than 1 year with outstanding metrics for all aspects of operations, inventory, merchandising and asset management.
- Created ERP system proposal within 5 days; negotiated complete ERP system installation in 2 weeks for 10+ employees.
- Managed a $3M contract, implementing long-term sourcing strategies for an organization with over 50 departments and subdivisions.
- Secured and analyzed quotations and negotiating prices and terms with U.S.
- And international suppliers, subject to management approval, for the purchase of fixed assets, materials, products, and services.
- Leaded cost down initiative; completed special projects, established and maintained strong relationships with key suppliers.
- Decreased customization process time by 75% in WILCOM design library tagging system.
Supply Chain Coordinator | Intern, 01/2018 to 06/2018
Company Name
Company Name
- Identified opportunities for implementation of an ERP system and worked with end-users to implement changes.
- Created and managed customer service profile system, applicable for multiple contracts.
- Prepared vouchers, reviewed invoices and requisitions, and verified accurate coding in a high volume fast-paced environment.
- Exceeded production goals by analyzing reports, P&L's, records and directives with manager and team of 10, for new commitments, status of work in progress, and finished prepped goods in a positive culture.
- Procured materials based on pricing, delivery, payment terms, cancellation terms, liquidated damages and warranty.
- Assisted with demand planning, securing an extra 5-10% ($200k annually) discount from vendors cycle counting and variances.
- Analyzed market conditions and trends affecting pricing and availability of products/services.
Teaching Assistant, 01/2017 to 05/2018
Company Name – City, State
Company Name – City, State
- Operations Management & Retail and E-Commerce Operations, Rated "exceptional" by 90% of students, "best assistant" by the professor for proactive service.
- Taught curriculum on difficult concepts: Process Management, Inventory, and Queuing Theory.
- Identified academic issues, proposed and implemented solutions in 1-week turn-around - Attended staff development workshops and purchasing conferences to share knowledge of various aspects of purchasing process.
- Private Tutoring February 2019 -Now - Scheduling sessions, and tracking progress of 8 students in K12, varied in ages, subjects, learning levels and disabilities.
- Tailoring materials and handouts to students' needs, preferred methods of explanation and learning styles.
- Communicating and updating with parents of students' academic improvement and emotional development.
Accomplishments
- CERTIFICATIONS: Contract, Sourcing & Negotiation Training; TL9000 Familiarization Training.
Education
Master of Science: Supply Chain Management, 05/2018
UNIVERSITY OF TEXAS AT DALLAS
UNIVERSITY OF TEXAS AT DALLAS
GPA: 3.90
Bachelor of Science: Mechanical Engineering, 05/2015
TEXAS A&M UNIVERSITY AT CORPUS CHRISTI Corpus
TEXAS A&M UNIVERSITY AT CORPUS CHRISTI Corpus
Summary
Buyer with 1+ years related experience, seeking to manage, execute and route procurement plans, compliant with the agreed terms of contracts, shipment, carriers, freight weights, and volumes and ensure compliance requirements.
Highlights
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Skills
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School Attended
- UNIVERSITY OF TEXAS AT DALLAS
- TEXAS A&M UNIVERSITY AT CORPUS CHRISTI Corpus
Job Titles Held:
- Product Support
- Supply Chain Coordinator | Intern
- Teaching Assistant
Degrees
- Master of Science : Supply Chain Management , 05/2018
Bachelor of Science : Mechanical Engineering , 05/2015
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