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Product Support Resume Example

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PRODUCT SUPPORT
Experience
Product Support, 06/2018 to 12/2018
REGALI INC – Richardson, Texas
  • Awarded promotion from Intern to Product Support in less than 1 year with outstanding metrics for all aspects of operations, inventory, merchandising and asset management
  • Created ERP system proposal within 5 days; negotiated complete ERP system installation in 2 weeks for 10+ employees
  • Managed $3M contract, implementing long-term sourcing strategies for organization with over 50 departments and subdivisions
  • Secured and analyzed quotations and negotiating prices and terms with U.S
  • And international suppliers, subject to management approval, for the purchase of fixed assets, materials, products, and services
  • Leaded cost down initiative; completed special projects, established and maintained strong relationships with key suppliers
  • Decreased customization process time by 75% in design library tagging system
Supply Chain Coordinator | Intern, 01/2018 to 06/2018
REGALI INC Richardson Texas
  • Identified opportunities for implementation of ERP system and worked with end-users to implement changes
  • Created and managed customer service profile system, applicable for multiple contracts
  • Prepared vouchers, reviewed invoices and requisitions, and verified accurate coding in high volume fast-paced environment
  • Exceeded production goals by analyzing reports, P&L's, records and directives with manager and team of 10, for new commitments, status of work in progress, and finished prepped goods in a positive culture
  • Procured materials based on pricing, delivery, payment terms, cancellation terms, liquidated damages and warranty
  • Assisted with demand planning, securing an extra 5-10% ($200k annually) discount from vendors cycle counting and variances
  • Analyzed market conditions and trends affecting pricing and availability of products/services
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
Teaching Assistant, 01/2017 to 05/2018
UNIVERSITY OF TEXAS AT DALLAS – Richardson, Texas
  • Operations Management & Retail and E-Commerce Operations, Rated "exceptional" by 90% of students, "best assistant" by the professor for proactive service
  • Taught curriculum on difficult concepts: Process Management, Inventory, and Queuing Theory
  • Identified academic issues, proposed and implemented solutions in 1-week turn-around - Attended staff development workshops and purchasing conferences to share knowledge of various aspects of purchasing process
  • Private Tutoring February 2019 -Now - Scheduling sessions, and tracking progress of 8 students in K12, varied in ages, subjects, learning levels and disabilities
  • Tailoring materials and handouts to students' needs, preferred methods of explanation and learning styles
  • Communicating and updating with parents of students' academic improvement and emotional development
Work History
Product Support, 06/2018 to 12/2018
REGALI INC – Richardson, Texas
  • Awarded promotion from Intern to Product Support in less than 1 year with outstanding metrics for all aspects of operations, inventory, merchandising and asset management.
  • Created ERP system proposal within 5 days; negotiated complete ERP system installation in 2 weeks for 10+ employees.
  • Managed a $3M contract, implementing long-term sourcing strategies for an organization with over 50 departments and subdivisions.
  • Secured and analyzed quotations and negotiating prices and terms with U.S.
  • And international suppliers, subject to management approval, for the purchase of fixed assets, materials, products, and services.
  • Leaded cost down initiative; completed special projects, established and maintained strong relationships with key suppliers.
  • Decreased customization process time by 75% in WILCOM design library tagging system.
Supply Chain Coordinator | Intern, 01/2018 to 06/2018
REGALI INC Richardson Texas
  • Identified opportunities for implementation of an ERP system and worked with end-users to implement changes.
  • Created and managed customer service profile system, applicable for multiple contracts.
  • Prepared vouchers, reviewed invoices and requisitions, and verified accurate coding in a high volume fast-paced environment.
  • Exceeded production goals by analyzing reports, P&L's, records and directives with manager and team of 10, for new commitments, status of work in progress, and finished prepped goods in a positive culture.
  • Procured materials based on pricing, delivery, payment terms, cancellation terms, liquidated damages and warranty.
  • Assisted with demand planning, securing an extra 5-10% ($200k annually) discount from vendors cycle counting and variances.
  • Analyzed market conditions and trends affecting pricing and availability of products/services.
Teaching Assistant, 01/2017 to 05/2018
UNIVERSITY OF TEXAS AT DALLAS – Richardson, Texas
  • Operations Management & Retail and E-Commerce Operations, Rated "exceptional" by 90% of students, "best assistant" by the professor for proactive service.
  • Taught curriculum on difficult concepts: Process Management, Inventory, and Queuing Theory.
  • Identified academic issues, proposed and implemented solutions in 1-week turn-around - Attended staff development workshops and purchasing conferences to share knowledge of various aspects of purchasing process.
  • Private Tutoring February 2019 -Now - Scheduling sessions, and tracking progress of 8 students in K12, varied in ages, subjects, learning levels and disabilities.
  • Tailoring materials and handouts to students' needs, preferred methods of explanation and learning styles.
  • Communicating and updating with parents of students' academic improvement and emotional development.
Accomplishments
  • CERTIFICATIONS: Contract, Sourcing & Negotiation Training; TL9000 Familiarization Training.
Education
Master of Science: Supply Chain Management, 05/2018
UNIVERSITY OF TEXAS AT DALLAS

GPA: 3.90

Bachelor of Science: Mechanical Engineering, 05/2015
TEXAS A&M UNIVERSITY AT CORPUS CHRISTI Corpus
Summary
Buyer with 1+ years related experience, seeking to manage, execute and route procurement plans, compliant with the agreed terms of contracts, shipment, carriers, freight weights, and volumes and ensure compliance requirements.
Highlights
  • SAP ECC 6.4 (PP, MM, SD), SAP SCM 7.0 (APO DP, APO SNP), SAS EM, ERP, Google Analytics, Product Lifecycle Management: Design, Market, Deliver and After-sale Customer Service, Inventory Management, Analytical Problem Solving, Lean/Six Sigma Experience, Microsoft Office Suite Word, Excel (Pivot Table), PowerPoint, Outlook, Logistics, Financial Management
  • Academic, SAS
  • Asset management, Scheduling
  • Conferences, Six Sigma
  • Contracts, Sourcing strategies
  • Customer Service, Staff development
  • Cycle counting, Tutoring
  • Delivery, Workshops
  • E-Commerce
  • ERP
  • Fast
  • Financial Management
  • Fixed assets
  • Google Analytics
  • Inventory
  • Inventory Management
  • Logistics
  • Market
  • Materials
  • Merchandising
  • Excel
  • Microsoft Office Suite
  • Outlook
  • PowerPoint
  • PP
  • Word
  • Negotiating
  • Operations Management
  • Pivot Table
  • Pricing
  • Problem Solving
  • Process Management
  • Coding
  • Progress
  • Promotion
  • Proposal
  • Purchasing
  • Retail
  • SAP
  • SD
Skills
  • SAP ECC 6.4 (PP, MM, SD), SAP SCM 7.0 (APO DP, APO SNP), SAS EM, ERP, Google Analytics, Product Lifecycle Management: Design, Market, Deliver and After-sale Customer Service, Inventory Management, Analytical Problem Solving, Lean/Six Sigma Experience, Microsoft Office Suite Word, Excel (Pivot Table), PowerPoint, Outlook, Logistics, Financial Management,
  • Academic, asset management, conferences, contracts, Customer Service, cycle counting, delivery, E-Commerce, ERP, fast, Financial Management, fixed assets, Google Analytics, Inventory, Inventory Management, Logistics, Market, materials, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, PP, Word, negotiating, Operations Management, Pivot Table, pricing, Problem Solving, Process Management, coding, progress, promotion, proposal, purchasing, Retail, SAP, SD, SAS, Scheduling, Six Sigma, sourcing strategies, staff development, Tutoring, workshops
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    Resume Overview

    Companies Worked For:

    • REGALI INC
    • REGALI INC Richardson Texas
    • UNIVERSITY OF TEXAS AT DALLAS

    School Attended

    • UNIVERSITY OF TEXAS AT DALLAS
    • TEXAS A&M UNIVERSITY AT CORPUS CHRISTI Corpus

    Job Titles Held:

    • Product Support
    • Supply Chain Coordinator | Intern
    • Teaching Assistant

    Degrees

    • Master of Science : Supply Chain Management , 05/2018
      Bachelor of Science : Mechanical Engineering , 05/2015

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