Product Solutions Manager Principal Technical Architect Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

An accomplished Information Technology Manager with a strong career in leading the completion of high-profile projects and initiatives in security, development and infrastructure for multi-million-dollar businesses across the retail and global industry. Recognized for proven leadership implementation and enterprise wide cyber security programs, establishment of regulatory compliance relations, service level agreement (SLA) adoption and forged strategic partnerships that mitigated risks and improved profitability.

  • SECURITY (5 years)
  • SQL (7 years)
  • DATABASE (3 years)
  • Management Experience (6 years)
  • Project Management Software (7 years)
  • System Design (5 years)
  • System Administration (9 years)
  • IT Auditing (3 years)
  • IT Support (10+ years)
  • PHP (3 years)
  • Application Support (10+ years)
  • Analysis Skills (7 years)
  • Network (3 years)
  • Help Desk (6 years)
  • PGSQL (3 years)
  • MongoDB (2 years)
  • Docker (2 years)
  • Agile (8 years)
  • Microsoft SQL Server
  • Git (2 years)
  • Linux (4 years)
  • Scrum (7 years)
  • AWS
  • MySQL (10+ years)
  • User Interface (UI) (9 years)
  • Business Requirements (8 years)
  • APIs
  • XML
  • JavaScript
  • Unit Testing
  • REST
  • Jira
  • Requirements Gathering
  • Test Cases
  • Java
  • User Acceptance Testing
  • HTML5
  • Application Development
  • Software Development
  • SAFe Agile (2 years)
  • Product Owner (7 years)
  • Disaster Recovery Planning
  • Budgeting /Financial Planning
  • Enterprise Network Hardware / Software
  • Team Leadership & Development
  • Client Relationships
  • Reporting capabilities
  • Product Life Cycle Management
  • Data Warehousing
Work History
Product Solutions Manager/Principal Technical Architect, 01/2019 to Current
Corvallis School District Corvallis, OR,

Previous company Ivie and Associates was acquired by Quad.

  • Migrated from GSuite to O365 to improve collaboration between the two companies.
  • Helped to ensure a smooth transition during the integration process.
  • Brought new ideas to new organization to help improve out dated processes and systems.
  • Managed process to move hosted web servers to on prem data center Owned and designed new line of business software for the company.

Owned and designed new line of business software for the company

  • Ensured new application was SOX compliant.
  • Updated system to new technology on the back end to improve system speed by 3x.
  • Scalable to onboard 3 times as many users.
  • Streamlined processes with the application to ensure users productivity.
  • Brought in a new modern UI for better usability.
  • Introduced REST API's across the system to connect with other internal and external applications that improved user and business processes.
  • Managed SDWAN roll out to 25+ locations to provide a better network to offsite locations.
Director of Technology Services, 12/2016 to 12/2018
Transcore Houston, TX,
  • Over desktop, infrastructure and application development teams.
  • Meticulously managed $5M+ budget spend for labor, development, infrastructure, and applications.
  • Influenced 50+ clients and their in-house IT department to solve technical challenges that would bridge solutions that would benefit all stakeholders involved.
  • Managed 15+ vendor relationships of the main point of contact for infrastructure, network and development.
  • Grew team by 25%.
  • Elevated the company compliance by acquiring an IOS 27001 certification, allowing Ivie to bid and acquire additional business showing IT process controls.
  • Introduced micro-services architecture to new and existing applications to improve performance of applications.
  • Deployed new Cyber Security program to 25+ locations.
  • Recommended and deployed new ticketing system that enabled agents to be twice as productive as supported user base grew to 5k.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Information System Manager, 04/2013 to 12/2016
Fidelity National Financial Houston, TX,
  • Managed a system analyst team of 4 and offshore development team of 20+ that supported, maintained and created various internal and external applications.
  • Managed 5+ vendor relationships and 40+ client relationships.
  • Managed feature requests from internal and external sources through the software development process.
  • Architected new systems, API's and middleware to help solve business needs or inefficiencies for clients and internal teams.
  • Implemented new reporting engine to provide the business with an ease of access to reports.
  • Deployed cloud content management system that improved security and efficiencies of all teams.
  • Strategized for long term goals of the department.
  • Created and maintained budget for development teams.
  • Find and roll out new 3rd party systems to improve security for internal users.
  • Research new systems to see if existing systems and processes can be improved.
System Analyst, 05/2009 to 04/2013
Ivie And Associates City, STATE,
  • Migrated from Office to G Suite that reduced amount of support calls.
  • Supported 15+ applications, internal user and clients using in house and offshore developers.
  • Managed Proofing System: Kodak's Insite Creative Work flow, Insite Prepress Portal, Prinergy, Viki Solution for 10k users.
  • Trained all users (internal and clients).
  • Created work flows for new clients and improved work flows for current clients to provide a process that is efficient.
  • Maintained servers on a weekly basis to ensure optimal performance.
  • Gathered requirements for reports and used SQL to create the queries.
  • Created/Managed multiple iPhone apps using Titanium SDK and Xcode.
  • Created internal directory app so employees could quickly pull up phone numbers and email address.
  • Designed app for grocery store to show store locations and current store ads and allow all information to be updated from a web back end.
  • Demoed applications to clients and helped talk through business needs of the client to come up with the best solution.
  • Managed multiple development teams using Scrum on multiple web projects.
Bachelor of Science: Computer Science, Expected in
University of Oklahoma - Norman, OK

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Resume Overview

School Attended
  • University of Oklahoma
Job Titles Held:
  • Product Solutions Manager/Principal Technical Architect
  • Director of Technology Services
  • Information System Manager
  • System Analyst
  • Bachelor of Science

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