Product Services Representative Resume Example

Managed orders of parts, fluids, and refurbished print heads through shipment and delivery interfaced with Kodak sales team, and engineers using SAP working within the Graphics Communications Group in the Commercial Printing Division.

• Managed multiple legal publications through all phases of prepress production to delivery including coordination with outside vendors and other departments, and training workers while optimizing production efficiencies in a deadline-driven environment. Michelle Jablonski 585.670.0676
• Skilled in all facets of editorial processes from analysis through development, implementation, documentation, and user training. Extensive experience editing and coding legal manuscripts for print and online publications as well as delivery of accurate plate-ready electronic files prior to print production.
• Implemented best practices documentation and coding resulting in standardization of publications assuring quality control across Rochester Content Center and overseas.
• Implemented a process improvement to account for Indexing gathering new sections by adding a new operation to supplement schedules in SAP.
• Mentored publishing specialists on sourcing and processing drafter instructions and forms coding to save the company money. Resolved and clarified issues with the copyreader vendor to improve quality. Trained new employees and interns.
• Utilized Adobe Acrobat to manipulate PDF files ensuring systems integrity, efficiency and systems growth as well as adding feedback notes to these files so trainees in Hyderabad could perform better quality work and consistent workflow.

• Used problem solving and analytical abilities to overcome schedule issues and meet print deadlines. Attentive efforts kept quality high, reducing costs by catching errors and keeping ship dates on schedule, increasing customer confidence in product.
• Suggested improvements in processing editorial workflow while providing process feedback to colleagues, several suggested improvements were adopted.
• Coordinated hotline customer calls for product inquiries resolving customer issues.
• Checked new manuscript for accuracy, also worked in mailroom, assembly, and collating as started in manufacturing.