Primary contact for external and internal customers for after-sales product services. Interfaced with international & domestic customers to facilitate product.
Managed orders of parts, fluids, and refurbished print heads through shipment and delivery interfaced with Kodak sales team, and engineers using SAP working within the Graphics Communications Group in the Commercial Printing Division.
SUNY Empire State College, Rochester, NY (1994) Bachelors of Science: Business, Management and Economics, concentration in Business Administration with an emphasis in International Business
The August Group
Workflow, Sap, Documentation, Publishing, Account For, Acrobat, Adobe Acrobat, Best Practices, Coding, Facets, Pdf, Prepress, Process Improvement, Quality Control, Training, Assembly, Collating, Mailroom, Problem Solving, Proofreader, Sales, Commercial Printing, Customer Service, Printing, Receptionist, Retail Sales, Sales Team, Access, Business Services, Detail-oriented, Documentum, Epic, Excel, File, File Management, Html, Lotus Notes, Ms Word, Oracle, Powerpoint, Production Scheduling, Project Management, Proofreading, Scheduling, Sgml, System Analysis, Therapeutic, Word, Xml, Solutions, Desktop Publishing, Product Documentation, Visio, Associate
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