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Product Services Representative Resume Example

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PRODUCT SERVICES REPRESENTATIVE
Professional Summary
Knowledgeable in Business Services utilizing broad experience from a variety of professional positions as well as being multi-lingual, fluent in French, and conversant in Spanish. Solid project management, organization, detail-oriented, customer-focused, timely product delivery, appreciation of revenue and profit margins Proven leader in streamlining processes that reduced labor by 60% and costs by 40% for high-profile publication Strong computer, verbal and written communications and analytical skills Well-versed in legal terminology, court, legislative, and regulatory levels
Core Qualifications
  • TECHNICAL SKILLS
  • Oracle, Access, File Management, Adobe Acrobat, Documentum, Epic/Adept Editors, Proofreading/Editing, Frame maker, Visio, Corel, Windows, MS Word, Excel, PowerPoint, Lotus Notes
  • Certified SAP Super User at Thomson Reuters (System Analysis and Program Development) production scheduling system
  • SGML (Standardized Generalized Markup Language), XML (Extensible Markup Language), HTML (Hyper Text Markup Language), skilled in internal publishing systems
  • Fluent in French - written, verbal, and comprehension. Provided tutoring and interpreting services through Professional Tutoring Service and M.E. Interpreting Services. Spent significant time living in France
Experience
May 2014
to
October 2014
Atlanta Braves MlbPearl , MSProduct Services Representative

Primary contact for external and internal customers for after-sales product services. Interfaced with international & domestic customers to facilitate product.

February 2014
to
March 2014
Neighbors Credit UnionFlorissant , MOEditorDesktop Publishing: Edited product documentation: instructional manuals using Frame maker, Visio, and Corel. Worked with subject matter experts to develop deliverables for final presentation and ensure the highest level of quality and integrity.
April 2013
to
October 2013
Engility CorporationGreenbelt , MDCustomer Service Specialist

Managed orders of parts, fluids, and refurbished print heads through shipment and delivery interfaced with Kodak sales team, and engineers using SAP working within the Graphics Communications Group in the Commercial Printing Division.

February 2013
to
March 2013
SOLEO COMMUNICATIONSCity , STATEDocumentation AnalystCollaborated on a project that entailed information search and retrieval comparing many different provider categories to the Soleo category which adding value to service providers by focusing on solutions that significantly reduced costs for customers addressing the changing needs of the information services market.
January 1997
to
June 2011
THOMSON REUTERSCity , STATESenior Publications Editor/Publishing Specialist
  • Managed multiple legal publications through all phases of prepress production to delivery including coordination with outside vendors and other departments, and training workers while optimizing production efficiencies in a deadline-driven environment. Michelle Jablonski 585.670.0676
  • Skilled in all facets of editorial processes from analysis through development, implementation, documentation, and user training. Extensive experience editing and coding legal manuscripts for print and online publications as well as delivery of accurate plate-ready electronic files prior to print production.
  • Implemented best practices documentation and coding resulting in standardization of publications assuring quality control across Rochester Content Center and overseas.
  • Implemented a process improvement to account for Indexing gathering new sections by adding a new operation to supplement schedules in SAP.
  • Mentored publishing specialists on sourcing and processing drafter instructions and forms coding to save the company money. Resolved and clarified issues with the copyreader vendor to improve quality. Trained new employees and interns.
  • Utilized Adobe Acrobat to manipulate PDF files ensuring systems integrity, efficiency and systems growth as well as adding feedback notes to these files so trainees in Hyderabad could perform better quality work and consistent workflow.
October 1987
to
January 1997
Thomson ReutersCity , STATEManuscript Editor/Proofreader
  • Used problem solving and analytical abilities to overcome schedule issues and meet print deadlines. Attentive efforts kept quality high, reducing costs by catching errors and keeping ship dates on schedule, increasing customer confidence in product.
  • Suggested improvements in processing editorial workflow while providing process feedback to colleagues, several suggested improvements were adopted.
  • Coordinated hotline customer calls for product inquiries resolving customer issues.
  • Checked new manuscript for accuracy, also worked in mailroom, assembly, and collating as started in manufacturing.
Education
1994
SUNY Empire State CollegeCity, State, USBachelors of Science: Business Administration

SUNY Empire State College, Rochester, NY (1994) Bachelors of Science: Business, Management and Economics, concentration in Business Administration with an emphasis in International Business

Herkimer County Community CollegeCity, State, USAssociate in Applied Science: Travel and TourismHerkimer County Community College, Herkimer, NY Associate in Applied Science: Travel and Tourism Monroe #1 BOCES, Rochester, NY Spanish certified conversational course at BOCES
Professional Affiliations

The August Group

Certifications
Certified SAP Super User at Thomson Reuters (System Analysis and Program Development) production scheduling system
Languages
as being multi-lingual, fluent in French, and conversant in Spanish. [AND] Fluent in French - written, verbal, and
Skills

Workflow, Sap, Documentation, Publishing, Account For, Acrobat, Adobe Acrobat, Best Practices, Coding, Facets, Pdf, Prepress, Process Improvement, Quality Control, Training, Assembly, Collating, Mailroom, Problem Solving, Proofreader, Sales, Commercial Printing, Customer Service, Printing, Receptionist, Retail Sales, Sales Team, Access, Business Services, Detail-oriented, Documentum, Epic, Excel, File, File Management, Html, Lotus Notes, Ms Word, Oracle, Powerpoint, Production Scheduling, Project Management, Proofreading, Scheduling, Sgml, System Analysis, Therapeutic, Word, Xml, Solutions, Desktop Publishing, Product Documentation, Visio, Associate

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • SUNY Empire State College
  • Herkimer County Community College

Job Titles Held:

  • Product Services Representative
  • Editor
  • Customer Service Specialist
  • Documentation Analyst
  • Senior Publications Editor/Publishing Specialist
  • Manuscript Editor/Proofreader

Degrees

  • Bachelors of Science : Business Administration
    Associate in Applied Science : Travel and Tourism

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