I am an ambitious and passionate merchandising
professional. With 7 years of retail background, including 4 years retail
management; I have excellent insight on providing customers the best experience
through product management. As a Product Service Supervisor (PSS) with Lowe's I
am currently responsible for overseeing 5 merchandising teams over 5 stores
with experience in 8, as well as
ensuring Lowe's standards are consistent across our market area.
3 years of merchandising in a retail setting.
years of project management
years coaching/developing teams
Product Service Supervisor11/2011 to Current Lowe's – Olympia, Wa
Analyze corporate directive and relay to staff
in a simple, timely and effective manner.
Lead teams to success by coaching, training
and providing constructive feedback.
Build relationships with Store management and associates to promote collaboration between Product Service and Sales staff.
Expert understanding of Lowe's plan-o-grams and
Act as a resource for all staff with regards
to seasonal merchandise changes and best placement practices.
Responsible for the safety of associates and
customers by ensuring product/displays are secured.
Communicate with associates, peers and market
staff on a consistent basis to relay store opportunities, status and best
Manage staff travel to stay within quarterly
Meet reset deadlines by proactively
researching and resolving issues before they arise.
Experience in Flooring, Product Service,
Plumbing, Appliance, Tools, Hardware, Lumber and Building Materials
PADI Divemaster11/2016 to Current Underwater Sports – Olympia, Wa
Supervise both training and
non-training related activities by assisting divers and student divers in the
planning, organizing and direction of dives.
Build trusting relationships
with students and PADI instructors to ensure their safety, comfort and enjoyment
during all phases of training
Instructors on PADI courses and independently guide some portions of the
subsequent dives for Discover Scuba Diving participants, after the
have satisfactorily completed the first dive under the supervision of a PADI
Delivery/Will-Call Coordinator06/2007 to 09/2011 The Home Depot – Federal Way, Wa
Execute all steps of
the order fulfillment process within the store
Coach and Develop pullers to fulfill orders and customer needs
Train store associates to properly qualify customers for the delivery process
all deliveries for the store and communicating any availability and/or limitations to fellow associates so
that the best possible service is maintained by setting realistic expectations.
questions and expressing interest in projects in order to put the Customer at
ease, determine the Customers level of expertise and determine Customer needs.
Checking aisles to
make sure inventory is stacked neatly and out of the way of Customers.
Pulling items from
shelves and transporting to appropriate areas.
Gathering the product
mix to fill orders in a timely manner.
Creating space for
delivery orders and will calls until they are moved out of the store.
Sawyer04/2014 to 07/2014 Northwest Grating – Seattle, Wa
Cut and prepare steel/fiberglass materials and
prepare them for fabrication.
Experienced with various industrial equipment such as Hot
Saw, Drill Press, Plasma Torch and Hydraulic Press.
Associate of Science: MathmaticsN/AShoreline Community College-
WaCoursework in Pre-calculus 141.
GED: 2007Green River Community College-
Lowe's Home Improvement
Specialist of the month – September, 2013
Manager Leadership Development (DMLD) – November, 2015
of the Month – July, 2009
level “Homer” Award
Rain Gardens in Tacoma suburbs
ADA accessible ramps and replaced decks for MDMA Camp Seymour in Gig Harbor, Wa
and stained 100 picnic tables for MDMA Camp Seymour in Gig Harbor, Wa