Researcher with Master's degree in Industrial/Organizational Psychology seeking to expand my career in User Experience research. Experienced in researching customer product experience, as well as many other fields related to social sciences, such as advanced statistics, survey
development, research methods, testing & development, human
factors, training and development, and organizational psychology.
MS Windows Proficient
User Experience Research
Product Researcher, 11/2016
to 05/2017 WillowTree – Durham,
NC Worked in a temporary six month position, designing and interpreting research using qualitative and quantitative methods. This included recruiting participants, conducting interviews, field visits, surveys, usability tests, competitive research, creating personas, and analyzing usage data.
Graduate Assistant, 08/2014
to 05/2016 Middle Tennessee State University – Murfreesboro,
TN Worked with professors on various projects, including grading undergraduate work, conducting research for professors and organizing data, supervising undergraduate researchers, developing promotional materials for the school, and working with data and statistical software.
Training and Performance Specialist Intern, 05/2015
to 08/2015 Net Health – Brentwood,
TN Brought on to help develop a structured onboarding procedure for two positions at the organization. Also helped in managing the Learning Management System (LMS), including enrolling new customers, troubleshooting client problems, and creating a new system of learning plans to make enrollment easier for users.
Customer Experience Specialist, 02/2014
to 04/2014 Whirlpool – Cleveland,
TN Worked in Customer Experience Center taking calls from customers, using knowledge database to troubleshoot problems, scheduling service appointments, and documenting all calls. Received extensive computer and sales training.
Master of Arts: Industrial/Organizational Psychology,
2016 Middle Tennessee State University - Murfreesboro,
TN Received a high-quality education while earning my Master's degree at one of the top I/O Psychology programs in the country. This included graduate level coursework in advanced statistics, research methods, testing and validation, human factors, survey development, training and development, job analysis, and organizational psychology. (3.509 GPA)
Bachelor of Arts: Psychology,
2013 Lee University - Cleveland,
TN Received a great education with a good grounding in many aspects of psychology. I also participated in multiple university level research studies. (3.787 GPA)
While working with the university's consulting firm, I have had the opportunity to gain some experience with projects for internal and external clients. For example, I designed video training material for the NASA FOCUS Lab using Adobe Captivate, designed and implemented a membership survey for the Tennessee Board of School Psychologists, worked on an organizational culture change initiative at Carlex Glass America, including conducting interviews and focus groups at all organizational levels, and making change recommendations.