Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable Program Manager enthusiastic about taking on a new challenge. Successful at developing innovative strategies to position company to capitalize growth. Strategic planner and clear communicator with an adaptable approach. Proven skills in enhancing productivity and efficiency of programs with a forward-thinking managerial style.

  • Team leadership and direction
  • Policy and procedure improvements
  • Program Leadership
  • Performance Monitoring
  • Strategic Planning
  • Project Management
  • Volunteer Engagement
  • Distribution and warehousing of products
  • Client Relations Strength
  • Organization and prioritization skills
  • Checking time cards
  • Computer skills
  • Verbal and written communication
  • Exceptional Customer Service
  • Relationship building
  • Excellent work ethic
  • Multitasking abilities
Work History
08/2019 to 03/2020
Product Program Manager Facebook Foster City, CA,
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Orchestrated all aspects of topline programs, contributing to over $6 million, or 60% of annual revenue.
  • Member of the Strategic Planning Committee; structured a three-year plan for the organization based on analysis of internal and external project, waste and inefficiencies.
  • Trained, led and managed staff and volunteers for the Fall Product Program and Cookie Season.
  • Established logistical support for delivery of materials and products with vendors and delivery agents.
  • Developed community engagement strategies, increasing product program volunteer participation by 30%.
  • Managed a warehouse with an inventory of over $5 million.
  • Maintained database to track and ensure all inventory is accounted for.
  • Created timeline for which materials needed to be created, edited and sent to print to ensure all parties received their materials in a timely manner.
  • Developed marketing strategies and materials to increase engagement amongst Girl Scouts, volunteers and troop leaders, directly leading to a 15% increase in sales within 4 months of being in the role.
  • Cultivated strong relationships with corporate partners in 21 counties to increasing cookie booths numbers.
  • Monitored product deliveries and incentive orders.
  • Managed department budget and resource allocations, while also overseeing audits for overdue accounts.
  • Assisted with Onboarding processes, hours worked and time off for Product Program Staff.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved success of program by making proactive adjustments to operations.
05/2017 to 08/2019
Deployed Adoptions/Ladies of Liberty Team Leader Breathe Easy Des Moines, IA,
  • Built strong relationships with customers through positive attitude and attentive response.
  • Recruited, trained, and managed over 2,000 annual volunteers.
  • Managed volunteer database and developed volunteer recognition program
  • Hosted both large and small scaled volunteer events, with 100 to 3,000 attendees.
  • Designed cohesive outreach and marketing materials, increasing cross-functional support.
  • Managed organizations, civic groups, corporate sponsors, and companies that participated within the two managed teams.
  • Employed strong leadership practices, creating a positive environment.
  • Placed, trained, and managed Group Leaders within both teams, allowing for increased support and volunteer retention.
  • Managed social media pages for both supervised teams.
  • Provided input on policies and procedures to ensure consistency of service delivery and processes.
  • Implemented reporting tools to ensure that each volunteer properly reports accurate and timely data.
  • Developed annual reports for the team with the Deployed Support Team Program Manager.
08/2014 to 11/2016
Family Readiness Group Leader USA MEDDAC City, STATE,
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Scheduled, coordinated and managed both small and large scaled events, workshops and trainings to service members and families.
  • Provided administrative assistance to the Commander, regarding the Family Readiness Group.
  • Presented technical briefings to the commander, command team, unit service members, and family members.
  • Maintained working relationships with service members, family members and community agencies.
  • Ensured fiscal responsibility by planning and monitoring expenditures from the Non-­Appropriated Funds (NAF) Account for events on a monthly basis.
  • Prepared and distributed flyers, newsletters, and calendars for events.
  • Experienced with policies, procedures, theories, and concepts.
  • Established and maintained websites and social media pages.
  • Managed organizational database and all corresponding information.
  • Developed policies and procedures for Family Readiness Group.
  • Effectively utilized Army Community Service resources for organizational growth.
  • Answered requests such as status of reports, suspense dates for matters requiring compliance, and similar information in a timely and accurate manner.
  • Updated consolidated Regimental calendar to the Commander to help minimize conflicts in scheduling.
  • Maintained and assured proper safekeeping, storage, and destruction of confidential records.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
08/2002 to 11/2007
Insurance Sales Manager Sav-On Insurance Services City, STATE,
  • Lead sales producer for 5 years.
  • Discovered and established relationships with clients, increasing sales and annual revenue by up to 20%.
  • Logged and managed business records such as incoming and outgoing financial reports.
  • Arranged and coordinated professional and personal travel itineraries and meetings for the business owner.
  • Prepared and managed detailed correspondence, reports and documents.
  • Performed duties of an administrative assistant.
  • Delivered exceptional service to potential clients by providing information in response to inquiries about products and services, as well as resolving any complaints or concerns.
  • Supervised operations and productivity within insurance practice.
  • Created and modified procedures and documents related to policies.
  • Responsible for developing marketing materials in order to obtain new business.
  • Prospected for new business by obtaining client referrals and making cold calls.
  • Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency’s aggregate sales figures.
Expected in 05/2018
Master of Science: Organizational Development And Leadership
University Of The Incarnate Word - San Antonio, TX
Expected in 08/2016
BBA: Business Management
University Of The Incarnate Word - San Antonio, TX

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Resume Overview

School Attended

  • University Of The Incarnate Word
  • University Of The Incarnate Word

Job Titles Held:

  • Product Program Manager
  • Deployed Adoptions/Ladies of Liberty Team Leader
  • Family Readiness Group Leader
  • Insurance Sales Manager


  • Master of Science
  • BBA

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