product platform manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Executive Profile
Ambitious [<Job Title>] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skill Highlights
Project management
Leadership/communication skills
Business operations organization
Customer-oriented
Education
Michigan State UniversityEast Lansing, MichiganExpected in September 1990 ā āBachelor of Communications:Telecommunications - GPA:
University of PhoenixTampa, FLExpected in May 2007 ā āMaster of Business Administration:Business - GPA:
Core Accomplishments
Operations Management:
Managed [operation].
Handled all functions related to [program].
Professional Experience
- Product / Platform Manager , , -
Responsibilities included overseeing, managing, and coordinating all on-going aspects and functionality of the ScoreCard Loyalty Scoring Platform.
Oversee development throughout all phases of the project lifecycle of any enhancements made to the Platform.
Work with Leadership to assess system functionalities by monitoring work requests, resource allocations and ongoing progress towards defined goals.
Keep Business Unit and Senior Leadership team aware of potentially critical items and outages.
Interface with team members to develop system related processes and enabling technology.
Dashboard and reporting for ScoreCard related metrics.
Manage Platform vendors, release testing, scheduling, coordination and communication.
Jefferson Health - Project Coordinator Seattle, WA, Current - Current
Software Development - Worked with largest client (SunTrust) across project based teams.
Aligning internal members and external stakeholders by coordinating project phases, schedules, arrange support services, and track all phases of the SDLC (Software Delivery Life Cycle).
Served as department liaison to developers, quality testing and deployment teams.
Worked directly with client on deliverables and issue support.
Considering advancing to next step of Project Management Professional (PMP) certification.
Vmly&R - Senior Data Analyst City, STATE, 06/2007 - 02/2012
Responsibilities include data mining, analysis and reporting to evaluate all aspects of operational and system performance for multiple products and platforms for both internal and external customers.
Look for ways to improve efficiency through technology, manage project/process implementations as needed.
Assist management with data presentations and consult as needed.
FIS - Global Quality and Performance Manager City, STATE, Current - 06/2007
Responsible for the identification, development, implementation and maintenance of the quality and reporting processes designed to support all services for the Procter & Gamble account.
Work closely with Client Services Director on strategic planning, facilitation, change management, communications, process improvement, training and support of the quality programs and manage the coordination of these activities across the global teams.
Lead process improvement initiatives.
Serve as a key resource for information on programs and processes developed.
Handle all global reporting roll up for key contract metrics.
Managed quality across 4 global call centers.
SYKES ENTERPRISES, INC - Business Performance Analyst / Operations Suppor City, STATE, 06/1998 - 01/2006
Established Nokia Operations Center within growing contact center.
Established reporting, forecasting, and scheduling processes.
Worked closely with Director to implement and administer world-class support tools.
Create and maintain spreadsheets, databases, IVR and daily reporting.
Handle project shift bids, scheduling, headcount reporting, center seating, call analysis and ad hoc reporting.
Utilized 6 Sigma analysis tools to identify areas of process improvement, leverage efficiencies and increase profitability.
Compile, analyze, and report North America Call Center metrics on balanced score card.
NOKIA MOBILE PHONES, INC - Control Desk Specialist / System Support Adminis City, STATE, 01/1994 - 06/1998
Certificate of Achievement - 6 Sigma Green Belt (Financial Services) - Villanova University.
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