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Product Owner/ Sr Business Analyst Resume Example

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PRODUCT OWNER/ SR BUSINESS ANALYST
Professional Summary

Professional Scrum Product Owner with more than 10 years of diverse experience in Information technology with focus in Product ownership, Business Analysis/ Modeling, Requirement Gathering, Software validation and Quality Assurance practices. Agile and SCRUM practitioner with proven track record of delivering valuable Web and Mobile products to customers within HealthCare Insurance domain.

Skills
  • Application Dev tools: Java, .NET, C, C++, JavaScript, React
  • Project Methodologies: Agile, Scrum, Waterfall, SAFe 5
  • Product Development: Rally, Jira+Confluence
  • Testing and Bug Tracking: Rally, HP Quality Center, HP UFT, Postman, SoapUI
  • REST API
  • Databases: IBM DB2; SQL
  • BPM Platform: PEGA (v8.4, v7, v6)
  • DevOps, CI/CD
  • BPM Platform: PEGA (v8.4, v7, v6)
  • CRM Platform: Siebel
  • Reporting Tools: Splunk
  • MS Office Suite, Microsoft Teams
  • Product management
  • Analytical Skills
  • Requirements gathering
  • Product Development
  • Software Development
  • Forecasting and Planning
Certifications
  • Professional Scrum Product Owner
  • Certified SAFe 5 Agilist
  • Pega Certified System Architect
  • Microsoft Certified Dynamics 365 Fundamentals
Education
Master of Science: Software EngineeringApr 2009
Stratford UniversityCity, State
Bachelor of Technology: Electronics and InstrumentationApr 2007
Jawaharlal Nehru Technological UniversityCity
Work History
Product Owner/ Sr Business AnalystJan 2015 - Current
Company NameCity, State
  • SellPoint is Florida Blue's brand name for sales platform.
  • This new platform built on PEGA BPM will support ease of doing business, automation, streamlining sales processes and ultimately enhancing customer experience.
  • This capability includes prospecting, quoting and rating along with client activation.
  • Providing vision and direction to Agile development team and stakeholders and create requirements.
  • Defined product vision, road-map for web and mobile applications.
  • As Product owner, collaborated with cross functional teams to successfully release Mobile Sales App for internal and external users which provides valuable group and quote information at their fingertips.
  • As Product owner, collected valuable feedback from customers on regular basis to better enhance app ‘s user experience and performance.
  • Ensured that team has adequate amount of user stories to work on every sprint.
  • Assessing value, develop cases and prioritize stories, epics to ensure work focuses on those with maximum value that are aligned with product strategy.
  • Provided Product backlog management, iteration planning and elaboration of user stories.
  • Participating in PO sync (SOS) meetings with other PO's to coordinate dependencies between different agile teams.
  • Preparing SOS Decks for leadership which includes 5- sprint plans, Burnup charts and any risks impediments impacting product delivery.
  • Captured stakeholder's vision and worked with UI/ UX specialists to design SellPoint (Sales) and MLP(Member self-service) App's screens and functionality.
  • Participating in all Agile ceremonies such as Sprint Planning, Sprint Review and Sprint Retrospective.
  • Used Product Development Tool Rally to create/ maintain product backlog, refine and accept User Stories.
  • Experience with Siebel Data mapping with in-house Group Sales Application.
  • Understanding of Siebel Architecture and experience with Siebel sections such as Screens, Views, Form and List Applets.
  • Conducted DCO sessions with team members and SME's to capture requirements and objectives by creating PEGA Application Profiler and automating document creation and maintenance.
  • Orchestrated Pega activities, rule sets and web services for supporting PEGA BPM.
  • Experience with PEGA Sales Automation Foundation in implementing and Sales Rep Inventory management application.
  • Experience with Profile Explorer to manage/ track and trace application requirements.
Business Analyst/ Quality Assurance LeadJun 2014 - Jan 2015
Company NameCity, State
  • SellPoint is Florida Blue's brand name for sales platform.
  • This new platform built on PEGA BPM will support ease of doing business, automation, streamlining sales processes and ultimately enhancing customer experience.
  • This capability includes prospecting, quoting and rating along with client activation.
  • As Lead QA, was responsible for creating various high level test scenarios analyzing user stories and acceptance criteria.
  • Involved in all stages of software development cycle, thorough with software methodologies like Agile and Waterfall.
  • Captured stakeholder (Florida Blue Sales) requirements for expanding their current portfolio to include Ancillary products and their corresponding E2E flows using application profiler.
  • Conducted multiple DCO sessions with SME's and team members to capture Business Objectives.
  • Experience using PEGA Document wizard to generate documentation on Demand.
  • Analyzed and prioritized user and business requirements that must be included while developing software.
  • Extensive debugging skills in PEGA using Tracer, Clipboard, SMA, PAL.
  • Supported system testing, UAT and multiple production releases.
  • Worked as business analyst for In-house Siebel CRM Solution Development.
  • Developed fully automated workflows in test environments.
  • Experience with Activity Templates.
  • State Model within Siebel Business Process automation and understanding of Siebel Workflows.
  • Involved in planning, monitoring, and control of testing activities and tasks across offshore and onsite test resources.
  • Experience validating various E2E flows from Group Sales Proposal to EUR process automation within Siebel.
  • Experience in creating users/ access groups and RSV's.
  • Responsible for deploying and managing appropriate testing framework (Rule-set versions in PEGA) to meet testing mandate.
  • Creating and maintaining required automation framework(s).
  • Identifying scope of testing required for release(s) based on user stories.
  • Reporting timely status to stakeholders and management.
  • Worked on requirement gathering from key stakeholders and converting them into User stories in Rally.
  • Interacting with product owners on regular basis and assist them with testing user stories and to get them accepted.
  • Participate in Agile retrospective meetings as part of each sprint and giving suggestions on which team can get better.
  • Using Rally to report out defects and making sure all testing tasks are being updated every day by testing team.
Sr.QA AnalystJan 2013 - Jun 2014
Company NameCity, State
  • Health Plan Services (HPS), Water Street Healthcare Partners affiliate, is the largest independent provider of sales, benefits administration, retention, reform and technology solutions to insurance and managed care industries.
  • Am responsible for testing various functionalities of Go-to-exchange project which is to support Federally Facilitated Marketplace (FFM) where user can go login and shop for various health plans that are available in market and compare and to finally buy health Coverage from various respective Healthcare providers.
  • Interaction with Business users to understand Use Cases and requirements.
  • As a Senior/ Lead QA analyst involved in various requirements gathering sessions and providing input from Quality Assurance perspective.
  • Implementation of Decision tables, Decision Maps and Declarative expressions.
  • Using Declare rules, Decision Rules, SLA's, Activity Rules and Reports in PEGA.
  • Responsible for Configuration Management, will includes Rule movement, Security settings and Rule Set version Schedule and rules to be retrofitted.
  • Experience with Workflow management System Testing.
  • Assisted Development Team by preparing Data needed in form of EDI files for various scenarios provided by business using EDI file Generator.
  • Attending daily Huddle meetings to track progress of the project and determining what needs to be done if there are any Hard-stops in project.
  • Involved in delivering technical & functional knowledge transfer.
  • Executing various complicated SQL Queries to verify DB2 tables using GATEWAY, which is an In-house Query Tool.
  • Validating code for compliance to standards and PRPC guardrails.
  • Developed various testing Scenarios and making sure all requirements have been reflected.
  • Creating test Scripts for scenarios in HP Quality Center and tagging requirements, and made sure all Test cases and requirements are covered through Requirement Traceability Matrix (RTM).
  • Creation of When conditions, Validation rules and Flows for validating and implementing business logic.
  • Testing and debugging using Tracer and Rules Inspector.
Testing Specialist IINov 2010 - Dec 2012
Company NameCity, State
  • BCBSFL provides majorly latest health care technology for Members, Groups, checking patient eligibility, claim status and submitting claims for reimbursement.
  • Created Test Cases for Integration Testing, System Testing and Regression Testing.
  • Created Test data for Performance Testing in Soap UI.
  • Validating files as per HIPAA X12 standards.
  • Developed Test Scripts for Enhancing SIEBEL Contact Center recommended by Business Users.
  • Performed Database Validation and Integration Testing and manipulations using SQL.
  • Used Visual Management Board (VMB), for tracking requirements and defects status.
  • Generated eRate requests in Soap UI and validated response XML for PMT and Blue Exchange.
  • Using XML Spy validated Response XML's.
  • Actively supported in defect fixes requiring Admin changes, LOV, Collections Administration, Correspondence Administration, View Responsibility, Positions and Hierarchy.
  • Using IBM MQ Wizard dropped XML files into Siebel and from Siebel to Sapphire and making sure XML data matches.
  • Using EAS validated XML transactions form eRate to Siebel and SGPT to Siebel.
  • Provided UAT Demo and Test Data to Users and interact with them if need any more information during UAT.
  • Prepared Test Summary Reports, Weekly Eden reports for overall testing status every week.
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Resume Overview

School Attended

  • Stratford University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Product Owner/ Sr Business Analyst
  • Business Analyst/ Quality Assurance Lead
  • Sr.QA Analyst
  • Testing Specialist II

Degrees

  • Master of Science : Software Engineering Apr 2009
    Bachelor of Technology : Electronics and Instrumentation Apr 2007

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