Product Owner Business Relation Manager resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced, hard working Business Analyst and Business Relation Manager with demonstrated proven success in building customer relations and leading projects to success. I am a dedicated and ambitious team member that can lead teams and projects to completion. Excited to leverage 20 years of experience to take on new challenges and new role with room for growth and advancement.

  • Teamwork
  • Leadership
  • Analytical skills
  • Critical thinking
  • Problem resolutions
  • Product design
  • Effective customer communication
  • Flexible & Adaptable
  • Agile methodology
04/2017 to 02/2021 Product Owner /Business Relation Manager Fidelity National Information Services | Miami, FL,

A member of the Chevron Shipping IT organization where my positions and roles encompassed responsibilities of a Product Owner, Business Relation Manager and Senior Business Analyst. I supported the Maritime Assurance (MA) and Offshore & Marine Terminals (O&MT) areas in the Shipping organization where I performed the below roles.

1. Product owner

  • Led to the successful deployment of an initiative to replace an outdated content management application used on the vessels, where content can be updated on vessel or shore and get synced up accordingly.
  • Collaborated with the business to fully understand the business processes and requirements to help designed the new application.
  • Project used and followed agile framework, methodology and ADO.
  • Managed, wrote up and prioritized all user stories based on the requirements gathered. Demoed progress of development work to business and address concerns and issues appropriately.
  • Reviewed and provided feedback on architecture of application designs

2. Business Relation Manager (BRM)

  • Collaborated with the business to create long term and short term strategy roadmaps to ensure we align with the company's strategy on technology and support model.
  • Ensure alignment on priorities and keep updated on progress of work/initiatives and upcoming activities

3. Senior business analyst

  • Collaborated closely with the business to understand their objectives, processes and opportunities to improve and automate processes where feasible
  • Managed and led development team members, their workload, priorities and tasks.
  • Translated objectives into new processes, requirements and prioritized and assigned work to the development team
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals/objectives and meet deadlines.

4. Supported multiple web applications

  • Managed all production release deployments from enhancements to coordination of teams, schedule and communications
  • Managed enhancements and updates to supported applications for functionality, efficiencies and compliance.
  • Identified issues, analyzed information and come up with solutions to problems.
04/2011 to 04/2017 Senior Business Analyst Bright Horizons Family Solutons | Renton, WA,

A member of a team that supports the hardware and software infrastructure of the company's environment.

1. Senior Business Analyst

  • Designed, architected and managed the project to create an application to manage the asset replacement process of all hardware in the company
  • Collected and defined customer requirements to produce product scopes.
  • Determined opportunities to improve workflow by adding and modifying processes and prioritized work for development team
  • Supported a suite of applications that manages and standardizes the company's hardware and software environments.
04/2007 to 04/2011 Technical Team Lead Chevron | City, STATE,

Managed and led a development team that worked on projects, enhancements and support a number of applications for Asset and Billing areas.

1. Technical Team Lead

  • Led a team of both BAs and developers located both onshore and offshore
  • Prioritized and provided work directions to all the team members
  • Managed and coordinated projects and tasks
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

2. Senior business analyst

  • Collaborated with business to understand business objectives and strategy
  • Identified initiatives and projects to be worked on and their priorities
  • Assisted in technical support process refinement to improve customer service and support.

3. Project coordinator/manager

  • Managed and planned multiple initiatives simultaneously
  • Managed the team's workload, priorities and progress on tasks

4. Quality assurance tester

  • Created test plans and scenarios
  • Tested changes and updates to the applications and systems as needed to ensure deployment to production was a success
04/2001 to 04/2007 Analyst and Developer Chevron | City, STATE,

Started with Chevron as a developer and progressed into the analyst role

1. Analyst

  • Designed process workflows
  • Designed user interface of web applications

2. Developer

  • Participated in development team meetings and provided input on designs, enhancements and timeframe estimate.
  • Modified existing software systems to enhance performance and add new features.
  • Conducted full lifecycle software development in multiple software environments.
  • Developed in VB .Net
  • Worked with Oracle, SQL Server databases and Active Directory
Education and Training
Expected in 04/2001 Bachelor of Science | Business Administration California Polytechnic State University-San Luis Obispo, San Luis Obispo, CA GPA:

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Resume Overview

School Attended

  • California Polytechnic State University-San Luis Obispo

Job Titles Held:

  • Product Owner /Business Relation Manager
  • Senior Business Analyst
  • Technical Team Lead
  • Analyst and Developer


  • Bachelor of Science

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