product operations manager leather division resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Business-conscious that is focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring. Seasoned manager with exemplary skills in operations and business development. Highly motivated and energetic professional with engaging personality and service-driven background.

Passion for community development, cultural diversity, current affairs, inter-industry collaboration and continued learning.

  • Cost Reduction
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Budget Control
  • Employee Motivation
  • Financial Statement Review
  • Resource Allocation
  • Goal Setting
  • Quality Assurance
  • Staff Development
  • Finance and Accounting Oversight
  • Revenue Forecasting
  • Mathematical Calculation and Reasoning
  • Operations Oversight
  • Process Improvements
  • Focus and Follow-Through
  • Training Management
  • Supplier Monitoring
  • Sales Coaching
  • Deadline Management
  • Direct Sales
  • Data Analysis
  • Logistics
  • Multitasking and Prioritization
  • Business Growth Initiatives
  • Needs Assessment
  • Proficient in Excel
  • Proficient in Word
  • Proficient in Adobe ( Photoshop, Illustrator. In-Design
  • Proficient in Management Data Systems
07/2016 to Current
Product Operations Manager ( Leather Division) Balfour Beatty Construction Saddle River, NJ,
  • Established goals, policies and work standards to strengthen team performance and boost product results.
  • Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
  • Gathered requirements, oversaw testing and monitored performance to proactively adjust product marketing strategies.
  • Developed and implemented positioning, messaging, sales collateral and training materials to achieve revenue targets.
  • Oversaw development cycle of leather products from prototyping to manufacturing integration.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Used client-defined specifications and preferences to develop product concepts and offerings.
  • Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
  • Partnered with internal and external agency teams to create innovative strategies and implement marketing plans that drive awareness, engagement and product adoption.
  • Collaborated with all product teams to align marketing strategy, messaging and tactics.
  • Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
  • Corresponded with internal and external agency teams to develop marketing content for campaigns, positioning and messaging.
  • Directed market planning and research to identify new business opportunities.
  • Directed and launched 100 product additions for new market expansion, driving incremental sales volume.
  • Collaborated with team to forecast based on sales and product profitability.
  • Boosted profits, delivering sales proposals and presentations using improvement planning software to communicate product quality.
  • Devised global market segment strategy by partnering with colleagues to craft high-impact market campaigns and support new product launches.
  • Maintained average 70% margins as head of Leather product area.
  • Set department quality standards and directed daily operations.
  • Preserved branding standards of assigned accounts while creating high-quality designs.
  • Developed budget and negotiated contracts and quotes to ensure projects were completed within financial constraints.
  • Trained and mentored subordinates, and monitored performance in key areas.
  • Leveraged in-depth knowledge of production methods, sound design and special effects.
  • Supervised photoshoots to verify completion of quality deliverables.
  • Negotiated with vendors and suppliers to achieve cost-effective, quality support on projects.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Supervised daily management of logistics and transportation activities, eliminating waste..
  • Identified and resolved shipping and packaging errors.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Reduced expenses by securing optimal pricing from third-party logistics providers.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Sourced new vendors for purchasing needs.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Collected operations data and created spreadsheets detailing trends.
  • Evaluated staff performance against expectations.
  • Led department meetings to build team cohesiveness and coordinate projects
  • Implemented robust inspection policies to check quality of incoming products.
  • Created new sales and marketing strategies to drive growth.
  • Mentored talented team of 400+ through extensive training and consistent feedback.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Oversaw the complete product development lifecycle from concept through production.
  • Supervised internal product knowledge base for all products.
  • Managed development of 20-30+ new products every quarter.
  • Demonstrated product features to customers and answered questions.
  • Identified product problems and strengths and collected data on customer experience to compile into excel reports.
  • Wrote marketing requirements documents for future product development.
  • Exercised final say for product photography and packaging.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for domestic and international markets to maximize outreach.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and product leaders.
  • Increased revenue by 80% through product improvements over 6 years.
  • Established and built new division that provided printed products, marketing collateral and social media branding for customer usage.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency and employee productivity.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Spearheaded new product development and enhanced existing products.
  • Delivered polished products by directing launch and ongoing refinement.
  • Facilitated quality assurance and product assessments to promote high-quality productions.
  • Conducted trend analysis to determine consumer demands, industry trends and forecasted sales.
  • Oversaw material sourcing, production and packaging to promote strong supply chain.
  • Managed supply chain from materials to production.
  • Traveled to manufacturing facilities to provide opinions on product creation and express concerns about possible issues.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Led department to increase sales growth by at least 50% year over year.
02/2015 to 06/2016
Project Manager Mm.Lafleur New York, NY,
  • Visited home sites when necessary to assess and fulfill customer needs.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Enhanced program development by implementing design and order processes.
  • Increased efficiency in project programming by streamlining and categorizing goals and needs.
  • Generated budget forecasting, proposals and invoices.
    Maintained the budgets of commercial and residential projects ranging from 100K-1.5M
  • Quantified projects needs by onsite visits, measurements, and CAD drawings/renderings
  • Designed custom furniture pieces, as well as textiles, to be used both commercially and residential.
  • Presented designs to clients and sustained positive relationships, by providing support, quick and efficient results, as well as open communication.
  • Oversaw installations that extended through furnishing deliveries to heavy construction.
  • Strengthened assets by generating extensive spreadsheets demonstrating company's financial goals as well as companies' current standing.
  • Collaborated with the creative and web development teams to implement marketing media material.
06/2014 to 02/2015
Design Assistant Ferguson New Cumberland, PA,
  • Tracked order shipments to monitor deliveries and viewed arriving items to confirm correctness.
  • Created project cost estimates for client review and approval.
  • Generated purchase orders and submitted to vendors.
  • Grouped finish selections and prepared professional design boards for client presentations.
  • Prepared and updated drawings such as blueprints and elevations using design suite software.
  • Monitored budget allowance throughout design and implementation.
  • Oversaw construction and installations of both commercial and residential projects.
  • Anticipated needs of installers as well as clients, mitigating their relations.
  • Collaborated with mentors in designing schemes and quantifying projects by sourcing schemes and drawing/measuring plans.
  • Developed construction documents, such as FFE, Electrical Specification Sheets, and Budget Forecasting. Excelled at ordering processes, site management and vendor -client relations.
04/2013 to 05/2014
Showroom Consultant Cisco Home City, STATE,
  • Exceeded personal sales goals by 45%, setting monthly sales records not only in the New York Gallery, but across all galleries.
  • Acumen of sales by effectively anticipating client's needs, as well as developing design schemes based around product.
  • Maintained an open and direct line with clients/potential clients, understanding strong communication is key to a successful sales record.
  • Oversaw the development of not only my personal projects but also that of fellow employees including ABC sales staff. Mitigated between ABC sales staff and clients balancing each party's expectations.
  • Supported client and fellow staff in customer service by assessing concerns and instituting quick yet efficient resolutions.
  • Strengthened overall gallery sales by hosting training events in the education of product to ABC sales staff. Collaborated to generate a company wide sales and management manual to be used in future training seminars.
  • Streamlined galleries' appearance by updating product branding and flow, educating myself on market trends as well as forecast, to maintain products relevance.
Education and Training
Expected in 06/2015 to to
Bachelor of Arts: Interior Design
New York School of Interior Design - New York, NY
Expected in 06/2011 to to
Bachelor of Arts: Hospitality Administration And Management
Pennsylvania State University - University Park, PA

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Resume Overview

School Attended

  • New York School of Interior Design
  • Pennsylvania State University

Job Titles Held:

  • Product Operations Manager ( Leather Division)
  • Project Manager
  • Design Assistant
  • Showroom Consultant


  • Bachelor of Arts
  • Bachelor of Arts

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