Product Marketing Specialist Resume Example
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PRODUCT MARKETING SPECIALIST
Summary
Dedicated and hardworking Product and Operations Specialist able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
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Experience
Align Technology | Morrisville , PAProduct Operations Specialist07/2017 - Current
- Supported and completed execution of all shipment and supplies received in the time allotted.
- Ensured proactive teamwork by creating a team atmosphere.
- Trained new employees to company policies and customer service guidelines.
- Supervised and delegated projects to a team of up to 10 employees to meet deadlines while overseeing product placement.
- Organized stockroom and signage room to provide for easy navigation.
- Cooperated with visual merchandisers to roll out new merchandise.
- Supported fellow department managers by ensuring timely floor replenishment and maintaining a clean and safe environment for customers.
- Conducted training to coach associates on inventory, markdown and signage processes and procedures.
- Executed tasks such as trash removal, sweeping, mopping, dusting, organizing and disinfecting work areas.
- Oversaw and executed new sale pricing and markdowns weekly.
- Completed daily audits to ensure correct signage for daily promotions including window and visual changes.
- Responsible for opening and closing of store including balancing cash drawers, safe and nightly deposit and completion of store recovery.
- Trained new employees in the use of our Instock, Ship From Store (SFS), Buy Online PIck Up In Store (BOPIS) and Order In Store (OIS) applications.
Tempur Sealy International, Inc | Beckley , WVBartender/Cashier/Server01/2015 - 07/2017
- Opened and closed the restaurant/bar, which included counting and balancing cash and Keno drawers.
- Processed an average of forty-five transactions each day in a timely manner.
- Offered exceptional customer service to differentiate and promote the restaurant's use of locally grown produce for the made-from-scratch and organic recipes.
- Kept the restaurant/bar and equipment clean and sanitized, as well as maintained a neat, orderly work environment.
- Operated various POS systems and gift card machines.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Upsold customers from shelf to premium brands to help boost sales.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
The North Face Inc. | City , STATESales Associate06/2013 - 01/2015
- Maintained visually appealing and effective displays for the entire store.
- Exceeded monthly personal sales goals for every month worked.
- Educated customers on products.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept the showroom clean and maintained neat, orderly product displays.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Operated POS system and gift card machine.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Famous Dave's BBQ/Big Ten Ribs Inc. | City , STATEBartender/Server/Expeditor/TOGO Cashier12/2004 - 08/2012
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Processed cash, credit card and voucher payments.
- Stocked beer and wine coolers.
- Upheld a high standard of cleanliness in all work areas.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Balanced cash and credit card sales at the close of each shift.
- Awarded five Secret Shopper awards for excellent customer service.
- Promoted to server after two years in TOGO department.
- Promoted to Bartender after one and a half years in server department.
- Operated various POS systems and gift card machines.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
Education and Training
in Session, Arts of Cosmetology Beauty School | City, StateCosmetology Instructor in Cosmetology Education11/2005
in Session, Arts of Cosmetology Beauty School | City, StateCosmetology Diploma in Cosmetology Education05/2005
Activities and Honors
- 2017/2018 - Carrollton Elementary School/J.B. Griffin weekly classroom volunteer for the Take Home Reading Program in Saginaw, Mi.
- 2014/2016 - Volunteer for Toys For Tots Program in Saginaw and Bay Counties.
Additional Information
- 2017/2018- Carrollton Elementary School/J.B. Griffin weekly classroom volunteer for Take Home Reading Program.
- 2014/2018-Volunteer for Toys For Tots Program in Saginaw and Bay Counties.
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Resume Overview
School Attended
- in Session, Arts of Cosmetology Beauty School
Job Titles Held:
- Product Operations Specialist
- Bartender/Cashier/Server
- Sales Associate
- Bartender/Server/Expeditor/TOGO Cashier
Degrees
- Cosmetology Instructor in Cosmetology Education
Cosmetology Diploma in Cosmetology Education
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