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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Results-driven technology specialist with experience in, software implementation and remote management services, software product management, eLearning development and training, and implementation services.

Qualifications
  • UE Testing & Design
  • Strong analytical skills
  • Strong collaborative skills
  • Microsystems Templates
  • Legal MacPac Applications
  • Litera Applications
  • Software Implementation
  • Remote Developer Management
  • Sales Engineering
  • Team Building
  • Technical Writing
  • Technical Training
  • e-Learning Development
  • Technical Help Desk
  • Camtasia
  • SalesForce
  • CRM Design & Maintenance
  • SharePoint UE Design
  • SoftWise Applications
  • Esquire Innovations Applications
  • Levit & James Applications
  • Interface InterAction
  • Workshare Applications
  • Microsoft Office Suite
  • Document Management
  • Computer/Laptop Support
  • RSA/Citrix Support
  • WebEx/GoTo Meeting
  • Elite, Carpe Diem, DTE
  • Active Directory/Exchange
  • PDA Support
Technical Skills
Windows Expert 12 2014
Apple Expert 6 2014
UE Testing & Design Professional 5 2014
Training Development & Design Expert 22 2014
Template Development & Design Expert 22 2014
Accomplishments
Work Experience
Product Manager/Sales Engineer, 05/2014 to 02/2014
Avid Technology ProfessionalsLaurel, MD,
  • Product Management Oversaw product lifecycle of CitationWare, IDS and other company specific products Created Q&A procedures for design review and quality assurance testing Delivered new product information to internal sales and support teams Managed 'pre-release' testing trials Managed overseas development teams in Ukraine and London Sales Engineering Technical engineer on sales calls Technical overview with clients ensuring successful product installations and implementations Review and assist on client issues Developed product training and e-Learning videos Provided UI design and delivery analysis to marketing team.
IT Trainer, 11/2014 to 05/2014
Arthur J Gallagher & Co.Long Beach, CA,
  • Testing of new applications for end user functionality Review of application package installations before firm wide distribution eLearning and Training Development Developed training material for new desktop applications Developed e-Learning library for SharePoint LMS Contributor to the monthly firm newsletter Developed firm wide 2010 LMS Skills Assessment program Assisted in the firm wide migration from Lotus Notes to Microsoft Outlook 2010 Mentoring and professional development analysis for all in-house trainers Assisted SharePoint Administrator in creation of online training portal Developed a firm approved training initiative for support and administrative staff Developed a Practice Department accredited Attorney and Associate training program Developed new training trends based on Help Desk calls.
Senior Applications Specialist, 10/2014 to 11/2014
TargetSan Antonio, TX,
  • Application Consulting and Help Desk Support On-site and remote consulting with clients nationwide on mission critical applications Provided technical assistance in Microsoft Office installation and maintenance Software analysis on new technologies for mid to large size organizations Lead and conducted focus groups for information gathering nationwide On-site and remote application review, testing and implementation nationwide Provide 24/7 help desk support for clients nationwide and within organization Maintenance of most internal desktop applications Technical Training and Development Provided webinar and on-site technical training to Helpdesk and System Analysts on various applications Conducted on-site 3-day Training Techniques-Adult Learning Principles session to trainers nationwide Created organizational specific installation and product documentation.
Senior Software Technical Trainer, 06/2014 to 10/2014
RedshelfChicago, IL,
  • Developed firm training programs for new hires, attorneys and legal support staff Maintained training calendar Assisted in migration from Hummingbird (DM) to Interwoven (FileSite) Liaison between end-users and Help Desk staff Provided floor support to end-user base as needed.
Software Support Analyst/IS Trainer, 03/2014 to 06/2014
Cooley Godward Kronish LLP Kronish Lieb Weiner & Hellman LLPCity, STATE,
  • Help Desk Management Managed and direct a team of 4 helpdesk analysts Monitored and manage the 1st, 2nd and 3rd level call resolution rate Provided floor support to end-user base as needed Creation/Termination of user accounts - Active Directory Laptop, Computer and PDA support Project Management Provided project management and quality assurance testing on firm software implementations and upgrades Software analysis on new technologies for firm Template/Macro Conversion (SoftWise to iCreate migration - iCreate migration to Legal MacPac) iManage DeskSite to iManage MailSite - iManage MailSite migration to DM (Hummingbird) Windows 2000 to Windows XP migration Blackberry, RSA and Backup Server migrations and upgrades Training Development and Design Developed firm training programs for new hires, attorneys and legal support staff Developed on-line learning program and CD-based instructor led e-learning for the legal and support staff Development of intranet training calendar and creation and delivery of all training curriculum Created and managed firm training curriculum; providing a variety of courseware on the Microsoft Office Suite, iManage, Adobe, Elite, DeltaView, WorkShare, and other legal desktop applications.
Director, 02/2014 to 02/2014
Esquire Innovations, IncCity, STATE,
  • Managed the development team responsible for quality assurance process for product development Performed all technical writing for each product Liaison between company and clients demonstrating, installing and implementing software packages on-sight Provided project management, technical training and help desk support as needed Responsible for new vendor relationships, training and support.
Implementation Project Management Consultant/Trainer, 01/1 to 02/2014
TechLaw, Inc./Atvantec, Inc./iCreate SoftwareCity, STATE,
  • Managed and supported WordPerfect to MS Word conversions for medium to large sized law firms.
  • Managed software development teams specializing in Visual Basic for Applications programming, technical training and application support.
  • Provided floor support to attorneys and support staff.
Corporate Training Manager, 01/1 to 01/1
Rosenman & Colin, LLPCity, STATE,
  • Responsible for administration of corporate training department, courseware design and implementation for firm including: WordPerfect to Word conversion planning Network system administration Help desk and floor support Development of intranet training calendar and creation and delivery of all training curriculum.
Litigation Secretary/Word Processing Trainer, 01/1 to 01/1
Schekter, Rishty, Goldstein & Blumenthal LLPCity, STATE,
  • Responsible for the creation and revision of court documents, docket scheduling, and heavy interaction with clients and Courts.
  • Conducted heavy Lexis/Westlaw researching.
  • Responsible for the overflow of complicated word-processing documents from the Word-Processing Department.
  • Oriented all secretarial support and legal assistant staff on firm software and protocol.
Education and Training
Microsoft Certified Application Specialist Dallas, TX Microsoft Word 2007 Microsoft Outlook 2007: , Expected in 1 2007
- ,
GPA:
Essentials of Project Management Certificate Advanced Strategic Project Management Certificate Masters Certification in Applied Project Management Certificate: , Expected in 1 2004
Villanova University - Philadelphia, PA
GPA:
Skills
Active Directory, administrative, Adobe, Attorney, Backup, CD, Citrix, Consulting, Conversion, corporate training, client, clients, delivery, product development, documentation, engineer, focus, Help Desk Support, Help Desk, IDS, instructor, law, Legal, Lexis, Lotus Notes, marketing, Mentoring, Microsoft Certified, Exchange, Microsoft Office, Microsoft Office Suite, Microsoft Outlook, Windows 2000, Windows XP, Word, MS Word, Microsoft Word, migration, Network, newsletter, organizational, Product Management, programming, Project Management, quality assurance, researching, Sales, sales and support, scheduling, secretarial, Software analysis, software development, staff Development, Strategic, system administration, technical assistance, Technical Training, Technical Writing, Training Development, training programs, Training Development and Design, Type, UI design, upgrades, Visual Basic for Applications, Westlaw, Word-Processing, WordPerfect

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Resume Overview

School Attended

  • Villanova University

Job Titles Held:

  • Product Manager/Sales Engineer
  • IT Trainer
  • Senior Applications Specialist
  • Senior Software Technical Trainer
  • Software Support Analyst/IS Trainer
  • Director
  • Implementation Project Management Consultant/Trainer
  • Corporate Training Manager
  • Litigation Secretary/Word Processing Trainer

Degrees

  • Microsoft Certified Application Specialist Dallas, TX Microsoft Word 2007 Microsoft Outlook 2007
  • Essentials of Project Management Certificate Advanced Strategic Project Management Certificate Masters Certification in Applied Project Management Certificate

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