Driven Quality Assurance and Product/Project Manager skilled in all facets of quality management and project management life cycle from business proposition discussions, analysis, and design through development, implementation, documentation, user training and deployment of product release to end user. Service focused, with proven relationship management skills. Respected company-wide as being approachable and professional. Excellent communicator, recognized for delivering outstanding training to both internal and external clients.
Product Manager / QA Technical Manager January 2013 to January 2016CoreLogic － Knoxville, TN
Dual roles in quality assurance and management. Managed team of specialized QA engineers, analysts in addition to having hands-on quality assurance responsibilities. Supported large scale platforms/products. Influenced decisions made for QA processes as it applies to applications, architecture, and infrastructure. Provided leadership for QA Automation, Manual and Performance Test teams.
SCRUM Product and Project Management skills with proven ability to meet deliverables.
Over 8 years' experience in Lean Development, Agile platform, Scrum Master: Sprint Planning, Daily Scrum, the Development Work, Sprint Review, Sprint Retrospective, and Burn-Down analysis.
Leadership and motivation through technical mentoring, career development, coaching and training to employees across multiple groups, global locations, and disciplines.
Developed, modified and executed policies that affect multiple business unit groups and company-wide impact.
Engaged with senior level management to ensure plans are integrated with broader corporate and/or functional strategies, budgets, schedules and plans.
Influenced and maintain positive working relationships with internal leadership on decisions relating to critical priorities and schedules.
Regular contact with senior, executive level management.
Clarified and modified project plans, operational decisions and scheduling requirements for US$20M business unit.
Promoted an environment in which diversity of ideas, opinions, and backgrounds is respected and valued.
Product Manager January 2008 to January 2013Thomson Reuters － Knoxville, TN
Conducted requirements gathering, development and product management life cycle for a comprehensive suite of content and analytics capability delivered through Thomson Reuters products for desktop / content services.
Liaised with senior product management and EIKON Common Platform teams, ensuring Thomson Reuters and customer's needs met the product offerings, content coverage, service levels and product alignment while maintaining product / technical path aligned with the group's direction.
Product Manager / Project / Scrum, utilizing PDLC / SDLC Agile technology for the development of product feature and requirement storyboards, process flows, dashboards, product backlogs, task plans, cost assessments and resource management, including release and sprint plan management, burn down charts, sprint reviews, development and maintenance, resulting in 100% on time delivery.
Developed and product managed EIKON Fund Views, Fund Screener, Analytics, Factsheets, Global Fund Screener and other fund capabilities, supporting EIKON propositions and providing support to client services.
Led End to End QA testing plans, regression tests, development and execution of unit tests, system integration tests, and user acceptance tests, managed defect management through an Agile continuous workflow.
Ensure consistent product service levels, capacity management, and quality metrics, through constant monitoring of site statistics.
Agile leader, identifying product synergy and integration projects, simplifying overall product offering across Thomson Reuters by coordinating with global business managers and third parties to migrate legacy services to strategic propositions.
Developed Service Level Agreements (SLA) for Global Service Help Desks and provided product support to client services, training demo sessions, customer migration documents, user guides, pamphlets, and product website documents for internal and external offerings.
Cultivated teamwork across Global Cross Functional by interacting positively with others and generating enthusiasm.
Over 5 years' experience, directed 11 Development and 7 Quality Assurance team members, through active listening and discussion of Agile Scrum process of project issues, objectives, priorities: Sprint Planning, Daily Scrum, Development Work, Sprint Review, Sprint Retrospective, and Burn-Down analysis.
Conducted careful planning and preparation, achieving outstanding levels of client trust and brand recognition through client visits, calls, demos and proposition activities.
Tracked US$12.8M migration revenues from StockVal to Baseline through a Revenue Retention Model.
Product Development / Specialist January 2005 to January 2008Thomson Reuters － Phoenix, AZ
Principal point of contact for complex portfolio reporting client issues, team lead for client related issues and managed client conversion database for StockVal (an equity research application).
Collaborated with management, ensuring implementation and execution of web and client-server based programs, defect testing, unit / stress test and process improvements.
Liaised with quality assurance, information technology and engineering to test product functionality.
Maintained defect management from infancy to closure.
Designed and deployed advanced custom financial software solutions, utilizing Excel and VBA.
Resolved client issues through analyzing and resolving data integrity, product installation, and day-to-day product management problems.
Facilitated product demonstrations and created product training documentation for internal, external staff and clients.