Results-driven Agile Certified Scrum Product Owner specializing in Product, Program and Portfolio management.
Results-focused management professional offering 23 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Product Manager/Program Manager10/2009 to CurrentIBM - Office of the CIOPhoenix, Arizona
Agile Certified Scrum Product Owner - IBM BigFix
Managed annual global project budgets averaging $3.1M and over 20 project team members. Defined project deliverables, schedules and assigned/managed associated budgets. Drafted action plans and led meetings with department Executives to review project status, re-prioritization and budget summaries. Boosted company efficiency through technology upgrades and process improvements such as Windows 10 provisioning and deployment and Akamai software catalog content deployment. Delivered status reports to stakeholder for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve quarterly and annual goals. Executed proof of concept implementations to validate product feasibility. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Successfully led key projects which resulted in innovations in modern device management, efficiency gains and cost reductions.
Account Manager - Identity and Access Management11/1999 to 10/2009IBM - Global Business ServicesPhoenix, AZBuilt and maintained successful relationships with service providers, dealers and consumers. Prepared and presented technical proposals for clients. Trained new employees and explained protocols clearly and efficiently. Resolved customer complaints and concerns with strong verbal and negotiation skills. Implemented and managed controls for the management and validation of account and account passwords using Tivoli Identity Manager.
Call Center Operations Manager02/1992 to 11/1997Circuit City StoresRichmond, VAOperations Manager responsible for operations for 300 seat technical support call center. Manager of 30 Senior Technical Support Subject Matter Experts for computer and audio/video phone support. Responsibilities include hiring, training, quality assurance, loss prevention, monthly/annual performance and salary reviews.
Education and Training
AgileScrum AlliancePhoenix, Arizona
Master of Science: Information SystemsUniversity of PhoenixPhoenix, Arizona, USA
Bachelor of Science: Business AdministrationVirginia Commonwealth UniversityRichmond, VA, USA