Product Manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Diligent Product Manager offering 7 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Extensive experience leading cross-functional teams to design, plan, build, launch and manage complex world-class software products and SaaS innovations across multiple business units.

  • Business Analysis
  • JavaScript
  • Jira
  • Business Requirements
  • Management & leadership skills: Planning & execution
  • Planning and managing resources to accomplish organizational goals
  • User and UX Research
  • User Journeys, Story Maps, User Stories
  • Troubleshooting and QA
  • Product Roadmaps
  • Marketing Strategy Development
  • Teamwork and Collaboration
  • Shipping New Products
Work History
Product Manager, 06/2021 to 08/2022
Illinois Tool WorksParma, OH,
  • Served as the Product Manager of 12 domain-centric translation integrations
  • Oversee Product Development and Product Design of each integration from ideation toimplementation
  • Designed and lead the development of new product offerings that increased the organization andefficiency of managing translation jobs within the integrations
  • Successfully Managed the entire product life cycle from strategic planning to tactical execution
  • Worked very closely with internal/external stakeholders to ensure the alignment between businessand product strategy
  • Constantly worked with clients and users of our products to gather data and feedback to meet ourclients specific needs
  • Proactively groomed and prioritized the backlog on a daily basis
  • Created and tested product designs, including user experience designs/prototypes
  • Distilled feature and product vision of each integration into detailed product requirements
  • Managed the product roadmap and product vision for the integrations team
  • Successfully implemented and followed Scrum/Agile methodologies
  • Managed communication between client success teams and the development team
  • Lead a cross-functional team of 5 full stack developers and 1 QA Specialist.
Product Manager, 05/2015 to 09/2019
Illinois Tool WorksPensacola, FL,
  • Founded/Lead the creation of the initial business concept of the product
  • Owned the product lifecycle from initial concept to delivery
  • Managed the product direction team of 4 developers and 2 Designers through all phases of the
  • SaaS/Application product solutions delivery (from requirements gathering through build, test phases, QA,launch and support) for the scrap metal recycling industry
  • Created & Introduced a groundbreaking Loyalty Management SaaS product, the first of its kind in theindustry
  • Managed concept-to-launch of the loyalty management system enabling real-time marketing andanalytical data to business owners
  • Successfully completed phase I of development and launch of the SaaS solution for Loyalty
  • Management & Loyalty Rewards, accelerating customer retention while substantially improving theoverall customer experience
  • Led the product lifecycle of a suite of mobile apps providing recycling customers with the ability to viewloyalty information, secure transaction information (e.g., Amount paid, scale tickets, and points earned)as well as redeem coupons and the ability to request a quote on recycling materials
  • Ensured products met or exceeded company expectations
  • Excelled at gathering feedback andrequirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on- time and on-budget conclusion
  • Developed a deep understanding of the business objectives of internal and external stakeholders;evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.
Digital Marketing Manager, 01/2015 to 09/2019
Aspen CapitalPortland, OR,
  • Created effective marketing automation to improve customer retention and increased company annualrevenue by over $1M
  • Developed software specific to the scrap metal recycling industry that automates certain services
  • Successfully launched a mobile rewards and marketing software within the industry that generates1M+ in revenue per year
  • Utilized ‘Big Data' predictive modeling to launch effective, targeted, real-time trigger e-mail marketingprogram
  • Achieved ~20% reduction in churn among high-risk Small to Medium business clients
  • Managing all marketing strategies and capabilities for 7 companies and activities within the marketingdepartment
  • Each of these companies have different purposes and all contribute to the success of theorganization as a whole
  • Developing the marketing strategy for the company in line with company objectives and goals
  • Coordinating marketing campaigns with sales activities
  • Overseeing all companies marketing budget
  • Creation and publication of all marketing material in line with marketing plans
  • Planning and implementing promotional campaigns
  • Manage and improve lead generation campaigns, measuring results
  • Overall responsibility for brand management and corporate identity
  • Creating and preparing online and print marketing campaigns
  • Monitor and report on effectiveness of marketing communications
  • Creating a wide range of different marketing materials
  • Working closely with design agencies and assisting with new product launches
  • Maintain effective internal communications to ensure that all relevant company functions are keptinformed of marketing objectives
  • Analyzing potential strategic partner relationships for company marketing
  • UX/UI design of a mobile application and Software as a service products.
UX/UI Designer, 03/2011 to 01/2015
Zeta InteractiveLeesburg, VA,
  • I was responsible for overseeing all user experience and design aspects of each project
  • Worked closelywith engineering and marketing teams to guide the entirety of the design/development process throughits completion
  • Partnered with the creative team and developers to maintain a cohesive design and experiencethroughout our product, providing expertise and mentorship
  • Lead a small team of Designers
  • Coach my team through reviews and feedback
  • Support their UX/UIgrowth
  • Constantly working to raise the capacity, skills and quality of user-centered design on my team
  • Expertise in performance, architecture, and object-oriented design to deliver compelling customerexperiences
  • Critiqued in-progress design work, evaluating the priority and effectivity of solutions
  • Developed and lead the Design team to improve the range of research methods used
  • Employed design thinking and questioning techniques to develop strategies and execution plans wherepathways are not always obvious
  • Provide and encourage feedback from my team and other designers
  • Interviewed target audience and record their responses to be archived and be used later in the process
  • Create an Affinity Diagram at any time during the pre-design process
  • Apply User Flow and map out pathways an individual will take in a website or platform
  • Develop personas and create a profiles particular users based on characteristics
  • Successfully perform a task analysis by studying user testing to understand how someone does aspecific task
  • Effectively mapped Use-Cases
  • Create and Map storyboards
  • Designed wireframes and implemented design systems
  • Create prototypes to show and demonstrate interactions
  • Conduct Usability Testing to validate design concepts
  • Regularly participate in design reviews
  • Study analytics to understand user behavior.
BA: Business, Expected in
University of Utah - Salt Lake City, UT

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Product Manager
  • Product Manager
  • Digital Marketing Manager
  • UX/UI Designer


  • BA

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