PRODUCT MANAGER / DIRECTOR OF GOVERNMENT CONTRACTS
An Accomplished Account Manager / Customer Relations professional with 12+ years of experience in accounting and customer relations management. Demonstrated success in managing customer accounts, reducing costs, and implementing new programs. An effective communicator, creative problem solver, and productive relationship builder with outside customers.
Strategic account development
Strong interpersonal skills
Team building expertise
Skilled in MS Office
Proven sales track record
Exceptional customer service skills
Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
Product Manager / Director of Government Contracts07/2012 to 04/2015Company NameCity, State
Managed New Product Development team with Purchasing, Engineering, Marketing, Production / Operations and Sales (market channel development) to ensure on-time and within budget launch.
Use standard business tools to track and report progress to senior management on all new programs.
Brought in over 4 million annual sales in new products from current customers Researched opportunities with the DLA to increase products we can reverse engineer for them Worked together with management to roll out new price increase structure for various product lines Increased sales to the government by 300K from last year Works to resolve customer or supplier issues.
Meets with key customers and discuss market trends or business issues, and obtain new product ideas Develops, in coordination with marketing, a co-man strategy which fosters collaboration with product competitors to build their products for them at a lower cost Manages the ordering and distribution of office supplies resulting in a.
20% reduction of the cost.
Develops strategies to improve on time delivery rate.
Results to date show an increase of 95% on time delivery from 76% for my customers.
Works with a team to implement a new RMA process to decrease the turn-around time from 30 days to a maximum of 7 days Involved in the ISO certification process and training processes.
Works with engineering on New Product Development and Reverse Engineering Product Manages shipment and invoicing paperwork in our doc trak database Transitions International shipment paperwork to become more efficient by changing it from manual to electronic Quotes customers pricing and lead time for new orders and expedited priority order in order to work with their required timeline Creates various Receivables reports for the Owner and Operations Manager Performs Cash Forecasting with a 97% accuracy rate on Receivables for one company Maintains customer accounts resulting in less than 1% being turned over to Collections Responsible for processing the Allowance for Doubtful Accounts resulting in collecting $20,000.00.
Manages contracts and works with customers when the contract has expired Establishes relationships with customers to allow opportunities for New Business Development Purchases all inventory items for Plant Operations Implements and manages new ways for our company to help the community as well as work together as a team.
Accounts Receivable / General Accounting03/2010 to 07/2012Company NameCity, State
Processed all Cash Applications within 24 hours of receipt Reconciled Customer Accounts Successfully resolved past due balances on customer accounts Processed daily invoicing for two companies Properly verified and entered customer purchase orders within 4 hours Managed fixed assets for 4 companies and cleaned up all the disposed of paperwork Implemented a new record keeping procedure for Fixed Assets and managed the data base.
Accounts Payable Manager06/2006 to 04/2009Company NameCity, State
Increased discounts taken to vendors by 25% Verified, Coded, and Processed invoices by using the three way match system Reconciled monthly statements from vendors and communicated with management and vendors to correct any discrepancies Corrected and improved inventory discrepancies Created weekly Cash Disbursement Reports for the CFO to approve for payment Monitored and recorded company expenses Ran month end, quarterly, and yearly expense reports as well as open payables reports for the CFO Created and processed year end 1099 tax forms and sent them out to the vendors and the IRS reporting Calculated monthly commission reports for outside sales reps Created and processed monthly Journal Entries for inter-company transactions Created budgets and forecasts for the CFO.
Accounting / Payroll Specialist01/2001 to 01/2006Company NameCity, State
Compiled and entered payroll data and posted wages into ADP Reconciled errors to maintain payroll records Recorded and processed all payroll changes including salary changes, benefit changes and deductions, garnishments, exemptions, and loan repayments Verified accuracy of submitted payroll prior to the checks being run and authorized the run of the batch Handled all the medical billing for bed days, intake specialist, and client work hours to the CCCMHB Prorated expenses to be debited and credited to each department for cost accounting records Created and managed spreadsheet for all employees sick, vacation, and holiday accruals.
Business ManagementDecember 2013Tri-CCity, State
3.7GPA Business Management
Bachelor of Science: Management2016University of Phoenix
Coursework in Business Administration and Management
accruals, ADP, budgets, budget, contracts, cost accounting, client, data base, database, delivery, engineer, senior management, expense reports, Fixed Assets, Forecasting, forms, government, inventory, invoicing, ISO, market trends, marketing, market, medical billing, office, 97, Works, New Business Development, New Product Development, outside sales, payables, payroll, pricing, processes, progress, Purchasing, record keeping, reporting, Sales, spreadsheet, strategy, tax, year end
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University of Phoenix
Job Titles Held:
Product Manager / Director of Government Contracts
Accounts Receivable / General Accounting
Accounts Payable Manager
Accounting / Payroll Specialist
Business Management December 2013 Bachelor of Science : Management 2016
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