Product Manager Resume Example

Responsible for enhancing the seminar experience through elevated customer service, detailed registration administration, and attendee engagement

Job Duties Include:

• Served as subject matter expert on registration and attendee experience,engagement, and customer service.
• Promoted superior customer experience by demonstrating empathy and resolving problems swiftly in fast-paced environments.
• Trained and managed team of 10+ volunteers on registration procedures and attendee workflows to meet or exceed quality service goals and create a welcoming, positive customer experience.
• Documented and shared procedures and business processes with appropriate stakeholders.
• Supported senior leadership by developing status reports on activities related to registration, marketing, cancellation, and attendee inquiries.
• Assumed ownership of marketing collateral and worked with company marketing team to design, create, revise, approve, and deploy effective campaigns to solicit and engage event attendees.
• Modernized existing website, updated social media presence, and implemented a new mobile application as part of a comprehensive strategy to enhance attendee engagement.
• Managed content distribution to online channels and social media platforms both leading up to and on-site during events.

A corporate position that oversees and supervises all aspects of the training department at the store level.

Job Duties Include:

• Evaluated the success of training programs for all front of house and back of house positions, including management.
• Wrote and compiled training guides, evaluations, and related course materials.
• Set and enforced performance and service standards to maintain a consistent, high quality environment devoted to customer satisfaction.
• Cross-trained existing employees to maximize team agility and performance.
• Identified talented staff to recommend for promotions, maximize productivity,and reduce employee turnover.
• Liaison between staff, management, and corporate leadership to assess skill gaps and develop training courses to meet identified needs.
• Implemented problem solving skills in fast-paced and high-risk environments.? Adhered to strict corporate protocols and guidelines.

• Server: Assisted guest in their dining experience while gaining vital customer service skills within the food and beverage industry.
• Trainer: Trained newly hired employees on the standard practices and guidelines of this particular restaurant.
• Bartender: Created, Distributed, and sold alcohol beverages to restaurant patrons.