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Product Manager Resume Example

Resume Score: 80%

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PRODUCT MANAGER
Summary

Passionate and energetic with more than 9 years experience in product management, email marketing, customer service, and training. Providing exceptional value through relentless pursuit of personal and professional growth. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.

Skills
  • Marketing Collateral
  • Competitive and Trend Analysis
  • Leadership
  • Data evaluation
  • Product organization
  • Cross-functional collaboration
  • Senior leadership support
  • Organizational skills
  • Problem resolution
  • Training & Development
  • Strategic Planning
  • Ability to analyze reports
  • Friendly, positive attitude
  • Product management
  • Business process improvement
  • Requirements gathering
  • User acceptance testing
  • Technology integration
  • Technical specifications
Experience
06/2015 to Current
Product ManagerInsurance Technologies Corporation (ITC) - Carrollton, TX

Software Product Manager and Team Leader for AgencyBuzz - a web-based automated email marketing system specifically designed for insurance agents.

Job Duties Include:

  • Thrived in fast-paced team of engineer, technical support, customer service,sales, and marketing colleagues to analyze and enhance user experience through product excellence and customer service.
  • Set, improved, and enforced internal processes and operational standards to maximize team performance, increase efficiency, and maintain responsiveness to demands.? Oversaw every step of product lifecycle, including requirements gathering,feature definitions, development timeline, technical support, and pricing strategy.
  • Collaborated with executive leadership to create product roadmap and prioritized strategic plan in order to achieve product goals and metrics.
  • Evaluated customer feedback, business needs, and user behavior to develop a deep understanding of product issues and feature opportunities.? Designed and implemented comprehensive qualitative and quantitative testing methods for development quality analysis.
  • Took ownership of feature/bug backlog in Jira and prioritized items based on scope, impact, and priority.
  • Developed product documentation to communicate and align key components of upcoming features to internal teams and external customer base.
  • Provided ongoing training and support to sales team by creating presentations, kitted assets, and product data sheets.
  • Defined, analyzed, and managed benchmarks to measure product performance and user adoption.
  • Collaborated with marketing team to create, deploy, and optimize copy,images, videos, emails, and other promotional collateral to increase user engagement and product adoption.
  • Facilitated technical product demonstrations to prospective clients, internal teams, and other stakeholders.
  • Prepared monthly sales, cancellation, activity, and balance reports to upper management and other stakeholders.
01/2013 to 06/2015
Registration Experience CoordinatorParker University - Dallas, Texas

Responsible for enhancing the seminar experience through elevated customer service, detailed registration administration, and attendee engagement

Job Duties Include:

  • Served as subject matter expert on registration and attendee experience,engagement, and customer service.
  • Promoted superior customer experience by demonstrating empathy and resolving problems swiftly in fast-paced environments.
  • Trained and managed team of 10+ volunteers on registration procedures and attendee workflows to meet or exceed quality service goals and create a welcoming, positive customer experience.
  • Documented and shared procedures and business processes with appropriate stakeholders.
  • Supported senior leadership by developing status reports on activities related to registration, marketing, cancellation, and attendee inquiries.
  • Assumed ownership of marketing collateral and worked with company marketing team to design, create, revise, approve, and deploy effective campaigns to solicit and engage event attendees.
  • Modernized existing website, updated social media presence, and implemented a new mobile application as part of a comprehensive strategy to enhance attendee engagement.
  • Managed content distribution to online channels and social media platforms both leading up to and on-site during events.
03/2013 to 12/2013
Store Training CoordinatorPluckers Wing Bar - Plano, Texas

A corporate position that oversees and supervises all aspects of the training department at the store level.

Job Duties Include:

  • Evaluated the success of training programs for all front of house and back of house positions, including management.
  • Wrote and compiled training guides, evaluations, and related course materials.
  • Set and enforced performance and service standards to maintain a consistent, high quality environment devoted to customer satisfaction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Identified talented staff to recommend for promotions, maximize productivity,and reduce employee turnover.
  • Liaison between staff, management, and corporate leadership to assess skill gaps and develop training courses to meet identified needs.
  • Implemented problem solving skills in fast-paced and high-risk environments.? Adhered to strict corporate protocols and guidelines.
04/2010 to 03/2013
Bartender, Server, and Corporate TrainerPluckers Wing Bar - Austin, TX
  • Server: Assisted guest in their dining experience while gaining vital customer service skills within the food and beverage industry.
  • Trainer: Trained newly hired employees on the standard practices and guidelines of this particular restaurant.
  • Bartender: Created, Distributed, and sold alcohol beverages to restaurant patrons.
Education and Training
05/2012
Bachelor of Arts: Rhetoric and WritingThe University Of Texas - Austin, TX
  • Minor in History
05/2007
High School DiplomaTrinity High School - Euless, TX
Languages

Spanish - Light Conversational

ORGANIZATIONS

Association of International Product Marketing and Management (AAIPMM)
Nov 2019 – Present ▪ Member
Promotes worldwide excellence in product management education and provides value to its individual members, corporate members, strategic partners and sponsors by providing valuable content, training, education, certification and professional networking opportunities.

Women of Email

Mar 2017 - Present ▪ General Member

Women of Email is a professional network aimed at promoting leadership among women within the email marketing niche.

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Insurance Technologies Corporation (ITC)
  • Parker University
  • Pluckers Wing Bar

School Attended

  • The University Of Texas
  • Trinity High School

Job Titles Held:

  • Product Manager
  • Registration Experience Coordinator
  • Store Training Coordinator
  • Bartender, Server, and Corporate Trainer

Degrees

  • Bachelor of Arts : Rhetoric and Writing
    High School Diploma

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