Energetic, Organized, Detail-Oriented Product Manager/Business Analyst with excellent communication and problem-solving skills. Eighteen years of professional experience as a Business Analyst / Product Manager. Comfortable and productive working individually or as part of a team.
Attention to detail
Excellent communication skills
Product Manager / Business Analyst, 01/2010
to Current INTALERE – Warrendale,
Act as the liaison between end users, IT, QA, vendors, customers and others in order to realize and resolve issues and inefficiencies in system and business workflows.
Write requirements collected from internal and external users in order to define and track system enhancements and bug fixes.
Prioritize system enhancements and bug fixes.
Organize planned development work, testing schedules, release plans, etc.
for multiple products.
Create and execute test cases in beta for multiple products.
Coordinate with the QA group for in depth testing when necessary.
Coordinate User Acceptance Testing schedules.
Demonstrate multiple products to internal users and external customers, including presentations at member conferences, sales meetings and internal training sessions.
Create workflows and other reference materials.
Support for multiple products and processes including both functional issues and data issues.
Initiate and/or coordinate process improvements with multiple departments to ensure efficiency.
Provision new users to multiple applications including data access levels and functional role assignments.
Business Analyst, 01/2009
to 01/2010 INFINITY TECHNOLOGY SERVICES contracted to FEDERATED INVESTORS – Warrendale,
Liaison between the business users and developers in order to stabilize a newly acquired system.
Collected, recorded and tracked business requirements detailing system enhancements and bug fixes.
Created and executed test plans for multiple products.
Responsible for on-call support for technical and data related issues.
Communicated regularly with vendors, business partners and other external users in order to collect requirements for enhancements.
Business Analyst, 12/2007
to 11/2008 CONFLUENCE – Warrendale,
Gathered requirements from end users, vendors and government officials in order to create new regulatory products.
Created cost justifications and product release plans for proposed products.
Researched market needs in order to identify new business opportunities for the company.
Worked closely with developers and QA in order to design and test product user interfaces along with security access levels.
Acted as a liaison between clients, regulatory authorities, management, IT and QA for multiple products.
Researched, analyzed and resolved issues with product development including data mapping, international financial laws and similar issues.
Assisted in training new employees for business processes and new products being developed.
Authored documentation of product functionality for internal use and user guides for external use.
Business Analyst / Project Manager, 02/1999
to 12/2007 BANK OF NEW YORK MELLON CORP – Pittsburgh,
Acted as the liaison between business users and developers in order to gather and prioritize requirements and bug fixes for new and existing products.
Trained internal staff on new products, enhancements and procedures to be followed.
Wrote test cases and performed beta testing on enhancements and bug fixes.
Coordinated and managed user testing and released schedules for system enhancements, bug fixes and system integrations.
Created cost justification documents for proposed products and services.
Managed the emergency business recovery plan for multiple units.
Technical support for approximately 120 internal employees.
Department Supervisor, 09/1997
to 02/1999 PFPC – Wilmington,
Supervised twelve corporate actions analysts supporting both domestic and global corporate actions.
Communicated with data vendors in order to reduce inefficiencies in their data delivery methods.
Restructured several processes in order to resolve issues, streamline data flow and reduce errors.
Documented procedures for internal users and created a training program for new employees.
Coordinated with other groups in order to deliver daily Net Asset Value calculations for mutual funds.
Bachelor of Science: Economics,
1992 PENN STATE UNIVERSITY -