NMLS MLO # 2080541
Real Estate Broker, State of Massachusetts
Notary Public, State of Massachusetts
Customer Service:
· Processed and managed all inbound sales inquired via website, phone and email communication
· Assisted Quality Control
· Responded to price quotation requests and customer questions in a timely manner
· Maintained an organized filing system of electronic and paper documents
Sales:
· Developed and maintained relationships with customer base including key accounts ensuring their satisfaction with products and services
· Provided professional pre and post-sales support
· Worked with sales team to generate forecasts
· Monitored trends and evaluated performance against monthly goals
Estimating:
· Reviewed customer plans, determined subcontractor needs, developed project estimates and compiled subcontractor bids.
· Consolidated information into proposals for submission to clients and negotiated final price
· Established and built relationships with key buying and specifying influencers
· Served as a liaison to insure customer satisfaction with clients
· Reviewed all Purchase Orders for accuracy
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