Product Manager resume example

• Management & support of customs clearance topics from China, Ireland to US.
• Oversee transportation of products both domestically and internationally.
• Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
• Monitor and maintain current inventory levels; process RMA’s, track orders and investigate problems.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Spearheaded cross-functional projects to move distribution center to another 3PL.
• Constant evaluation/monitoring of 3PL Processes and performance – developing ideas to support continuous improvement and operational efficiencies.
• Work within warehouse management system to set up daily shipments.
• Field logistics-related questions and issues from sales representatives, Customer Service, and other internal departments regarding transportation operations.
• Contributed to planning and production of industry events, advertising, and sales collaterals. Directed development of all collateral, including data sheets, web content, case studies, FAQ, sales and channel training, PowerPoint presentations, and ROI calculations.

• Develop marketing collateral: price sheets, operation manuals, operating procedures, sell sheets, distributor collateral, data sheets.
• Monitor online presence to track communication related to our brand; update web content.
• Coordinate trade show events: worked closely with art director to develop company’s booth and branding.
• Assist with product marketing activities, including product improvements and optimizations, packaging, market research, pricing, and promotional initiatives.
• Assist COO in the execution of new product introduction efforts within channel including, but not limited to, collateral, merchandising, training, digital content support and execution.
• Directed and oversaw intern with marketing and administration tasks.
• Salesforce Administration: Generate a variety of sales related reports; administer email templates utilized within the sales group; manage salesforce security includes roles, profiles, sharing rules & workflows; build custom reports & dashboards; manage operational requests and reporting including customer analysis, individual views and troubleshooting issue.
• Develop and track budgets.

Customer Service:

· Processed and managed all inbound sales inquired via website, phone and email communication

· Assisted Quality Control

· Responded to price quotation requests and customer questions in a timely manner

· Maintained an organized filing system of electronic and paper documents

Sales:

· Developed and maintained relationships with customer base including key accounts ensuring their satisfaction with products and services

· Provided professional pre and post-sales support

· Worked with sales team to generate forecasts

· Monitored trends and evaluated performance against monthly goals

Estimating:

· Reviewed customer plans, determined subcontractor needs, developed project estimates and compiled subcontractor bids.

· Consolidated information into proposals for submission to clients and negotiated final price

· Established and built relationships with key buying and specifying influencers

· Served as a liaison to insure customer satisfaction with clients

· Reviewed all Purchase Orders for accuracy

• Developed, implemented, executed marketing strategies to targeting residential business – set up continuous direct mail campaigns targeting sellers - as a result achieved 3% response rate.
• Managed activities of residential brokers – trained, supervised employees, coordinated activities of third party vendors.
• Supported and Maintained Social Media Initiatives – promoted Real Estate fan pages to increase its size and updated with relevant content.
• Achieved over 10,000 fans within 6 months.
• Planned, coordinated, executed Real Estate Events – oversaw the planning and execution of logistics as well as its marketing through social media, email and direct mail - achieved attendance of 200 people for a 3 day sales event.
• Assisted with office administrative duties.
• Analyzed market trends to determine competitive market price for buyers and sellers.