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product manager resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Result-oriented product manager and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application, and proven approaches that meet customer requirements and achieve process efficiencies.

Skills
  • A/B Testing
  • Wireframe Design
  • Research and Trend Analysis
  • Improvement Metrics Measurement
  • Usability Studies
  • Product Vision and Strategy Ownership
Experience
06/2021 to Current Product Manager Illinois Tool Works | Ventura, CA,
  • Created and implemented category strategies and tactics with Engineering, UX, Architecture, Sales, Customer Support, Marketing, and Legal to deliver innovative solutions to hard problems in identity and self-service for a B2B SaaS company with $50M in annual revenue.
  • Demonstrated thought leadership, championing product vision across company.
  • Reduced Customer Support workload for subscription reactivation by 35%, saving 425 hrs/mo, by delivering automated workflow that enables customers to quickly regain product access via self-service. The new system generated 300K MRC in first two months.
  • Utilized data to inform product recommendations and drive toward key results. Used quantitative and qualitative data and research with A/B testing to inform decisions and inspire avenues for exploration.
  • Laid the groundwork for faster onboarding into each product, progressive profiling, advanced personalization, and better customer usage metrics by driving the transition from disparate legacy stores of customer data to a single source of truth in new microservices architecture.
12/2019 to 06/2021 Product Manager Illinois Tool Works | Wapakoneta, OH,
  • Managed the CMS transition from WooCommerce to Magento, addressing security and usability issues that were identified as critical company concerns
  • Supported the creative team in building our first style guide for the website and partnered with business stakeholders to lead ideation, technical development and launch of new features and capabilities.
  • Provided critical timelines to ultimately deliver updated site assets to the brand team for final approval
  • Managed digital competitive analysis, identifying feature gaps between us and our competition
  • Led 3rd party technology selection, conducting both evaluations and negotiating contracts and lowered contract expenses by 20%.
  • Defined and codified a testing and deployment process for all production releases by following this model, where none had previously existed, we reduced post-deployment issues by 55%.
03/2019 to 10/2019 Product Owner Us Bank | Remote, CO,
  • Worked directly with the Director of Technology to develop a two-year roadmap
  • Presented designs and reports to customers or design committees for approval and discussed need for modification.
  • Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
  • Ensured task prioritization, managing a healthy mix of bugs, user-based features requests, stakeholder priorities, and optimizations
  • Outlined new feature plans and specifications, and increased system usage from 3000 to 7000 users.
  • Developed consistency standards, driving a unified experience across all parts of the application
  • Defined story standards and mock-up guidelines that helped ensure enough details existed for developers to complete their work with minimal confusion as a result, average task completion time decreased by 40%
  • Managed a testing effort that resulted with a 30% reduction in post-deployment bugs
07/2017 to 03/2019 Project Manager/Product Manager SBI Software | , ,
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Worked directly with stakeholders to obtain information on needed product features
  • Directed product vision and strategy for feature enhancements
  • Measured product performance to ensure the work performed meets customer expectations
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Facilitated onboarding and trained clients on new features
  • Reduced system’s client maintenance process, reducing it from 4 hours to 30 minutes per client
  • Onboarded more than 20 new clients our software, including both desktop and web-based systems
  • Introduced and implemented Agile/Scrum methodologies to the organization; transitioned development team into two-week sprints, with deployable features at the end of every sprint
  • Participated in User Acceptance Testing and perform manual testing
Education and Training
Expected in 06/2024 to to MBA | West Chester University of Pennsylvania, West Chester, PA GPA:
Expected in 04/2021 to to | PMI-ACP Project Management Institute, , GPA:
Expected in 02/2020 to to | PMP Project Management Institute, , GPA:
Expected in 06/2014 to to Bachelor of Science | Business Administration w/ Finance Drexel University, Philadelphia, PA GPA:

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Resume Overview

School Attended

  • West Chester University of Pennsylvania
  • Project Management Institute
  • Project Management Institute
  • Drexel University

Job Titles Held:

  • Product Manager
  • Product Manager
  • Product Owner
  • Project Manager/Product Manager

Degrees

  • MBA
  • Bachelor of Science

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