product manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Senior Product Manager and leader with extensive experience and achievement in establishing product lines, sales and operational processes for companies involved with vehicle telematics and Internet of Things (IoT).  Ability to deliver compelling products that drive revenue, capture market share, improve customer retention, reduce risk and lower operating costs by combining data from multiple disparate endpoints. Prior Roles include acting as Voice of the Customer (VOC) and Subject Matter Expert for the solution. Background includes pragmatic marketing approach and Agile product development of software and hardware to establish strategy and ensure tactical development, launch, user adoption and customer support processes.  Customer focused, with success in cross functional team leadership, technical product development, client delivery and support, building vendor ecosystems, and consistent history of major business contributions. Decisive, Entrepreneurial team leader with strong sense of integrity, ethics and creative thinking. Seeking opportunity with a dynamic company, leveraging deep experience with IoT systems to harness new technologies and data sets that will deliver value from connected platforms.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2010 to 10/2017
  • TELEMATICS EXPERT for global IoT provider focused on P&C insurance telematics solutions.
  • Responsible for product definition, development and launch of the telematics platform and SaaS/PaaS licensed mobile product portfolio.
  • Oversaw telematics data collection, quality, and delivery in B2B, B2C and indirect B2B2C channels.
  • Led a group of investors/executives to establish product lines and operations to $28Mil annual sales
  • Deployed 500K+ telematics devices and SaaS/PaaS user subscriptions
  • Managed platform operations, high volume (AWS) cloud-based data collection and analysis of more than 63 billion readings, 500 million trip miles, 53 million risky behavior events, 300K Crash Events for severity and Risk Score
  • Risk Score adopted by several top 20 P&C Auto Insurance carriers in USA for consumer premium ratings
  • Created compatibility database to determine vehicle and OBD telematics device interoperability to support P&C Auto insurance carrier program requirements
  • Lead Strategy: conducted market analysis, Defined go to market plans, established development priorities, negotiated project schedules and tradeoffs
  • Lead Tactical product development, operations and support teams in fast paced, matrixed and Agile environment
  • Technical: Specified telematics platform, API endpoints, BOM/kit, support processes, adaptive to multiple vertical markets
  • Specified operational processes for Supply Chain, Inventory Management, Customer Support SLAs
  • Supported consolidated operations in USA, Canada, UK and Europe, managed regional communications platforms
  • Responsible for vendor selection, technical solution reviews and competitive analysis
  • Delivered industry leading features for UBI/BBI, Crash/FNOL, Vehicle Maintenance, Connected Car, Fleet programs
  • Established data security compliance review processes, implemented device side security features
  • Implemented data compression, normalization, analysis, reporting and security compliance measures
  • Company achieved Global recognition in the insurance industry as a top telematics solution provider (TSP) reference: Ptolemus 2013 & 2015 UBI market studies (The Evogi Group/Himex)
08/2009 to Current
SENIOR CONSULTANT Vmware, Inc. Wilmington, DE,
  • Established IoT practice of a high-tech consulting firm
  • Provide strategy and technical guidance to develop and launch large scale IoT applications
  • Conduct research, identify market trends, provide competitor analysis, develop go to market plans Support sales and marketing activity, and client training
  • Develop Technical Solution requirements including IoT device functionality, integration, and vehicle compatibility
  • Process mapping: ERP touchpoints, Logistics, Support, Device and Communications Platform Management
  • Best Practices: Security and Compliance for the Device and Data, Big Data Normalization and Analysis
  • Lead development teams to accomplish commercial product launch on time in budget.
  • Successful projects: Insurance Telematics, Connected Car, Automotive, Fleet, SmartHome solutions.
03/2006 to 05/2009
  • Establish Sales and Marketing programs for developer of end- to- end IoT/Telematics solutions and Wireless Tracking devices.
  • Responsible for sales strategy, partner recruitment, and marketing to IT and IoT solution providers.
  • Visioneered partner program, engaged key accounts, streamlined sales, product development and support processes across functional teams.
  • Developed SaaS based device and data management portal to boost revenue $1.5M, Automated billing and support for data plans to reduce associated labor by 75%, Speed product adoption by 90 days
  • Executed supply agreements valued over $6M sales plus <$2M+ in annual recurring revenue
  • Created customer training and launch programs for B2B, B2C and indirect B2B2C channels
  • Oversaw rollouts to large fleets 20k+ devices with Routing/Mobile Resource Management (MRM) solution licenses
  • Recognized by Inbound Logistics magazine "Top 100 Logistics IT company"
03/2006 to 12/2006
Vice President Weight Watchers Hackensack, NJ,
  • Responsible for all aspects of business development, sales of professional IT services.
  • Uncovered major sales opportunities in Telematics, location based services (GNSS, GPS, GPRS) and satellite based tracking applications 
01/2004 to 03/2006
Regional Vice President Sales Res-Care, Inc. Saginaw, MI,
  • Responsible for business development, sales and marketing of computer systems to IT solution providers.
  • Company recognized by CRN Magazine as a "Fast-Growth Performer" July 2004.
10/2000 to 11/2003
Director of Sales Ultra Clean Holdings, Inc. Austin, TX,
  • Established SALES of computer processor upgrades and peripherals
  • Responsible for P&L <$5M, 
  • Set Strategy, Authored the marketing plan, and Go To Market plans
  • Established B2B/B2C sales channels and wholesale partner program
  • Recruited network of more than 3000 IT solution providers
  • Managed multinational sales team and operations staff of 13
  • Company named to the Deloitte and Touche "NJTC Fast 50" list 2 consecutive years.
10/1996 to 09/2000
Sales Manager Infinity Contact, Inc Bingham Farms, MI,
  • Established B2B sales of advanced server technologies to Enterprise IT solution providers
  • Grew division sales from startup to $15M annual 
  • Managed, Trained Regional staff of 6 members
  • Worked closely with the marketing to optimize strategic initiatives
  • Established Federal Sales, GSA price schedule, and related processes
Education and Training
Expected in to to
B.A: Communications
Expected in to to
Channel Management Certificate:
Agile, API, Automotive, B2B2, B2B, Big Data, billing, budget, business development, Competitive Analysis, competitor analysis, consulting, client, Customer Support, data collection, data management, AWS Cloud, Client delivery, ERP, GNSS, GPS, GPRS, GSM, CDMA, inside sales, Insurance, Inusretech,  Inventory Management, Logistics, DIRECTOR, marketing plan, market trends, marketing, market, Enterprise, developer, Pragmatic, peripherals, Policies, processes, Process Improvement, Product Development, Product Management, quality, recruitment, reporting, research, Routing, SALES, SALES MANAGER, strategy, Supply Chain, upgrades, Vehicle Maintenance, Vendor Management, Tactical, operations support
Activities and Honors
Eagle Scout, and Order of the Arrow, BOY SCOUTS OF AMERICA

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Job Titles Held:

  • Vice President
  • Regional Vice President Sales
  • Director of Sales
  • Sales Manager


  • B.A
  • Channel Management Certificate

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