Product Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Spearheaded product development and enhancement to maximize company success. Talented coordinator, problem-solver and team leader with proven expertise in road-mapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches. Imaginative and forward-thinking team player ready to apply expertise from 7+ year career focused on advancing collaborative ideas and projects. Expert forecaster, project manager and planner with proven knowledge and excellent communication skills.
Skills
Product/Program Management
Strong writing skills with technical specifications, user-guides, and FAQ's
Talented in Marketing and Advertising
Vendor Management
Maintain Stakeholder relationships
Photography/Graphic Art proficient in Photoshop
Overseeing and Managing multiple projects
Scheduling and managing multiple calendars
Highly organized
Knowledgeable of multiple computer programs/platforms
Experience
12/2014 to Current
Product ManagerFirstleaf – Seattle, WA,
Manage internal CRM development and projects from conception to final product, collaborate on strategic planning and maintain usability with core internal users.
Gather requirements, write, edit and present detailed technical specification documents, design product mock ups, oversee testing and monitor performance to proactively adjust product strategies.
Maintain project/product relations with internal staff and external vendors, and lead teams to full usability of products.
Collaborate through cross functional departments working with Stakeholders and assessing their needs by maintaining product vision.
Recommended product changes to enhance customer interest and usage.
Established goals, policies and work standards to strengthen team performance and boost product results.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Helped team members improve productivity and performance through hands-on coaching, writing and maintaining user-guides and FAQ's in order to achieve company objectives.
Oversaw completion of productivity goals and educated employees on established company processes.
Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
12/2012 to 12/2014
Office ManagerSonepar Usa – Katy, TX,
Proactively schedule and coordinate meetings for committees and Senior Management.
Manage paper and electronic files including contracts with customers, vendors, and other business partners.
Purchase and maintain the company's technology inventory by managing and overseeing the companies Purchase Order queue, as well as assisting Finance with department invoices.
Manage and maintain Development CRM and TFS case queues by testing and triaging all incoming bugs, correspond with Product Owners and Development team; file, log, track, and rank Company and Member issues.
Oversaw office financial management, managed office budget to handle all needs, including inventory and vendor services.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Assisted Human Resources with interviewing new employees, on-boarding/training new employees, maintaining related confidential documents.
Attended and participated in industry events. Organized venues, budgets, and event timelines.
12/2005 to 12/2012
Photography ManagerAmazon.Com, Inc. – Staten Island, NY,
Manager of company events: communicate with clients, schedule their events, troubleshoot their questions and concerns, and create databases to the client's individual needs.
Graphically design posters, advertisements, tickets, flyers, and event related projects.
Market the company to existing and new clients, including contracting new multi-year business.
Create database of multiple accounts and maintain consistent contact with clients.
Represent the company in a professional and business-like manner at trade shows and market photography services to new clients.
Create and maintain professional/confidential documents and contracts.
Assist the owner of company on a daily basis.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Education and Training
Expected in 2007
Bachelor of Arts: Commercial Photography, Business Western Washington University - Bellingham, Washington GPA:
Expected in 2005
AAS Degree: Commercial Photography Seattle Central Community College - Seattle, Washington GPA:
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