LiveCareer-Resume

product manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Substantial experience collaborating with cross-functional teams to identify, evaluate, and execute viable opportunities for product enhancement throughout the software development lifecycle (SDLC). Relentless customer advocate committed to product excellence through strategic decision-making and a voracious pursuit of professional growth.

Work History
Product Manager, 04/2022 - 08/2022
Navex Global Overland Park, KS, Coppell, TX

Executed product vision and strategy for company's end-to-end fintech CCM product suite that designed, produced, and delivered personalized business-critical and financial documents.

  • Collaborated with cross-functional team comprised of Enterprise Architects, Business Analysts, UX Designers, QA Analysts, and Developers.
  • Generated, refined, and presented user stories and acceptance criteria with Scrum team.
  • Contributed to executive briefs for product vision and strategy.
  • Facilitated shift to Scrum framework and participated in Scrum Ceremonies.
  • Managed, prioritized, and presented product backlog .
Product Manager, 06/2015 - 04/2022
Navex Global Charlotte, NC, Carrollton, TX

Aligned product planning/strategy with customer needs and business goals for insurtech email automation platform designed for agents to communicate with prospects and clients.

  • Advocated for users by evaluating customer feedback, buyer personas, and user analytics to develop customer-centric approach to product issues and feature opportunities.
  • Participated heavily in development decisions and processes: Requirements Gathering , Backlog management, User Stories , task/item prioritization, user/QA testing, and timeline supervision.
  • Collaborated with internal and external stakeholders on product vision, viability, roadmap , and software development lifecycle (SDLC) management.
  • Utilized acquisition, usage, retention, and cancellation data to monitor KPIs and ensure product alignment with business goals.
  • Worked with all relevant internal teams (sales, marketing, implementation, customer support, engineering, etc.) to sync communication, documentation, goals, and deadlines while respecting varying group priorities.
  • Translated technical information into concise and useful language for customer guides, internal documentation, and marketing collateral .
  • Supported and consulted with clients, vendors, leadership, engineering, and internal service teams as new integrations were set up or existing integrations were enhanced.
Registration/Attendee Experience Coordinator, 01/2014 - 06/2015
Dlt Solutions, Inc. Clearwater, FL, Dallas, TX

Oversaw all aspects of online/on-site event registration , customer experience, digital presence, and attendee engagement for Parker Seminars - a leader in chiropractic conferences and events.

  • Analyzed customer feedback, competitive investigation , and market research to increase seminar value with upgraded online registration processes, improved pre- and post- event communication, and superior attendee support on site.
  • Defined KPIs based on registration, attendance, cancellation, and marketing data to evaluate event success with respect to business's overall strategy and goals.
  • Executed comprehensive modernization initiative to overhaul existing website, revise digital content, boost email marketing efforts, re-engage social media audiences, and deploy on-site event mobile application .
  • Fostered cross-group collaboration and transparency to bridge communication gaps between team s and drive significant event-wide progress.
  • Trained and supervised on-site team of 10+ volunteers to create warm, welcoming, and efficient registration process that exceeded service goals and expectations.
  • Supported development and maintenance of product literature and product marketing materials.
Corporate Training Coordinator, 03/2013 - 12/2013
Pluckers Wing Bar (Corporate) City, STATE, Plano

Managed, designed, developed, coordinated, and conducted all restaurant staff (host, server, bartender, cook, manager) training programs to meet corporate standards.

  • Enforced customer-centric performance and service standards to maintain consistent, high-quality environment devoted to guest satisfaction.
  • Demonstrated empathy and resolved problems swiftly in fast-paced and high-risk environments .
  • Regularly identified and recommended talented team members for promotions resulting in higher staff morale and lower employee turnover.
  • Optimized operations and responsibilities by exposing staff skill gaps and discovering opportunities for revisions within training programs.
  • Revised training manuals, guides, evaluations, and related course materials to prioritize guest needs and meet customer satisfaction goals .
  • Additional positions held (3 years, 8 months cumulative tenure with company):
    Corporate Trainer: 09/2012 to 03/2013
    Bartender, Server: 04/2010 to 03/2013
Skills
  • Product Management
  • Agile Methodology
  • Backlog Refinement
  • Scrum Framework
  • Atlassian Jira
  • A/B Testing
  • Acceptance Criteria
  • Requirements Management
  • Stakeholder Management
  • Business Analysis
  • Product Marketing
  • Product-Led Growth
  • Metric & Data Analysis
  • Azure DevOps
  • Writing User Stories
Affiliations
  • Women in Product - DFW Chapter
  • WomenTech Network
  • Women in Agile
  • Agile Alliance
  • Association of International Product Marketing & Management (AIPMM)
  • Texas Exes
Education
Bachelor of Arts: Rhetoric And Composition, Expected in 05/2012
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The University of Texas At Austin - Austin, TX,
GPA:
Status -
High School Diploma: , Expected in 05/2007
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Trinity High School - Euless, TX
GPA:
Status -
  • Ranked in Top 5 % of class
  • Elected to Class Treasurer in Junior and Senior years, 2005-2007
  • Extracurricular Activities: Orchestra, Marching Band, Prom Committee
Certifications
  • Product-Led Growth Micro-Certification, Product School, Inc. and Gainsight PX - 12/15/2022
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Resume Overview

School Attended

  • The University of Texas At Austin
  • Trinity High School

Job Titles Held:

  • Product Manager
  • Product Manager
  • Registration/Attendee Experience Coordinator
  • Corporate Training Coordinator

Degrees

  • Bachelor of Arts
  • High School Diploma

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