product manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-driven Product Manager with experience carrying products from planning and conception to production. Excellent customer service, LDLC documentation and presentation skills. Firm grasp of product composition, structure, data entities and applications.


Strategic Planning

Product and Project Management

Customer Relationship Management

Meeting Facilitation

Process and Data Analysis

PMO Management

Requirements Gathering and Documentation

Waterfall and Agile Product Development Processes

11/2019 to Current Product Manager Adobe Systems Incorporated | Berwyn Heights, MD,

Product Strategy and Product Management:

· Collaborate with customers, Product Management (PMG), Industry Strategy, Sales and Marketing to identify product strategies/objectives, obtain business commitment and communicate product solutions

· Interface with customers and Product Management to create and manage 1-2 year product roadmaps and promote them to customers, third-party business partners and internal partners

· Help build, execute and refine Product Management artifacts and processes to continually streamline and simplify the collection, validation and communication of business requirements

· Guide customers in defining their business problem, requirements and use cases for product enhancements

· Translate the customer needs into application definitions, scenarios, and quality-of-service requirements in the form of a PMG Summary that are handed-off to development team to build the product

· Communicate those requirements to Product Development in the form of JIRA epics and maintaining prioritized, high-level enhancement backlogs

Product Planning, Design and Development:

· Oversee Product Development teams on product design, decomposing Epics into detailed stories, and determining the next steps to development readiness

· Participate in Release PI and sprint planning meetings working with Product Development on enhancement scope, work estimations and team capacity

· Challenge or accept results of sprint deliverables via demos from Business Analysts and Developers

· Partner with User Experience (UX) designers to create UI designs for converting the product to the Luminate Portal and SaaS Services as a business area Subject Matter Export (SME)

· Interact with architecture, UX, and development teams to ensure the product meets Web Content Accessibility Guidelines (WCAG Compliance)

Product Release:

· Present completed customer-driven enhancements to customers, Sales and Implementation consultants to gather feedback used to update the product backlog, gain business sign-off, and convey business and application needs to Product Development

· Review and manage quick enhancements requested by Sales that help drive sales opportunities or product demos

· Craft and communicate product release announcements and documentation

· Present recently released product capabilities/patches and service pushes internally and externally to provide visibility to business problems being addressed in the product and recognize the innovation and accomplishments of PMG and PD

Customer Management and Engagement:

· Manage the Special Interest Group (SIG) including SIG Chair nominations and elections, enhancement voting, member registrations (Salesforce), member engagement, and portal community posts, announcements and surveys

· Partner with the customer-elected SIG Chair to plan, communicate and run the monthly SIG meetings.

· Work with internal business groups, third-party business partners and customers on content for the annual BY conference including recruiting internal and customer speakers, creating presentations, facilitating and participating in customer SIG meetings.

11/2017 to 11/2019 Solutions Architect Model N | San Mateo, CA,
  • Consulted and Advised customers regarding industry best practices and process methodology while implementing the BY Workforce Management product
  • Conducted discovery sessions to assess the client's current state of systems, data and policies to apply them to the product implementation
  • Recorded product vs business gap lists to communicate business cases for customer needs to Product Management
  • Communicated testing and data configuration issues to Product Development.
  • Asked and assessed the customer's business needs that fell outside the standard solution as well as their integration complexities and architectural constraints.
  • Captured and presented project status and potential risks to the customer executive and project managers.
  • Maintained client configuration documentation throughout the implementation project.
10/1995 to 01/2017 MANAGER, IT FUNCTIONAL TEAM Macy's Tech | City, STATE,

As Manager of the functional team for the Human Resource systems, HR Reporting and Analytics and the Macy’s employee self-service portal, I managed 10+ business analysts and testing advocates (permanent and contract) assigning support, systems development projects, presentations and research tasks to these resources. Last program level project was to convert the current PeopleSoft HR systems (HR, Benefits, Payroll, Compensation, HR Case Management and Employee Self Service functions) to the future state Oracle Fusion Human Capital Management (HCM) Cloud product for approximately 200,000 employees and 100+ interfaces with down-stream and 3rd party systems.

Bottom Line Contributions:

· Coordinated with the BA team to create functional documentation for the 100 system gaps identified between the old and new HCM systems.

· Led weekly team meetings on the employee, self-service portal application with developers, BA’s and business partners to discuss support and development plans, system changes to compliment company strategies, ensure that we maintain company communication standards, gain associate attention to key information and freshen-up the portal

· Partnered with HR systems development managers on resource and project planning, staff and project budgets ($200K – 2M), team communication and celebrations, contract and 3rd party vendor relations, and project timeline and strategy decisions

· Continued a job-matrixing Business Analyst team to ensure quality coverage for issue resolution and business partner questions

· Coordinated work efforts to incorporate new company associates into Macy’s HR and Associate processes and systems like Macy’s Backstage and Blue Mercury

· Coordinated agenda items and presentations for bi-weekly pyramid team meetings with project strategies, organizational changes, education system development tools, sub-project success stories

· Managed the support ticket queues, assigning tickets to the business, development and operations resources and approving deployment tickets for system changes

· Regularly assist project managers with resource management, problem resolution and career planning

· Reviewed product security access information and approved other corporate and external E&Y SOX audits

Education and Training
Expected in 05/1988 to to Bachelor of Arts | Computer Science And Mathematics Mercer University, Macon, GA, GPA:

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Resume Overview

School Attended

  • Mercer University

Job Titles Held:

  • Product Manager
  • Solutions Architect


  • Bachelor of Arts

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