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Product Manager Resume Example

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PRODUCT MANAGER
Career Overview
Obtain a position as a Fulfillment Manager
Qualifications
  • Over 12 years of experience in  order management and fulfillment, supply chain, and Operations.
  •  A Leader and a Go-Getter. Excellent problem solving skills and strong analytical skills. 
  • Excellent written and verbal communication skills.  Project management.

  • Knowledge of ERP systems, SAP, Oracle, OBIEE, SAP Business Objects (HANA), Salesforce (SFDC), Tableau, SupplyNet, MS Office (Expert Level in Excel)
Accomplishments
Received EMC Silver Award for Reporting and Analytics-“A Star is Born”.  Significantly improved the DPAD Division by bringing in new analysis and reporting functionality to the operations team.  Nominated and selected to participate in the Managing Success Now program for high performing, mid=level EMC women.
Work Experience
10/2015 to Current
Product ManagerDell EMC － Santa Clara, CA
  • Support product releases and business initiatives by collaborating with Global Product Management, Program Management, and Pricing Operations to execute go-to-market strategy.
  • Evaluates and drives product release processes such as pricing strategy, product positioning and long-term strategic plans to maximize product impact in the marketplace.
  • Responsible to execute deliverables against Go-To-Market timeline to make sure products release on time.
  • Create models, submit pricing and packaging proposals, define system logic and configuration in SAP, and perform User Acceptance Testing before product release.
03/2011 to 10/2015
Sr. Business AnalystEMC － Santa Clara, CA
  • Identify, evaluates, analyzes, and reports key business operations metrics to SVP of Operations, SVP of Global External Mfg, and Directors of Mfg.
  • Facilitate and lead quarter-end backlog execution meetings for Data Protection and Availability Division.
  • Analyze both quantitative and qualitative data into actionable insights.
  • Develop dashboards and reports from the ground up.  Reports such as Evaluation success rate and forecast, Salesforce top deals, Worldwide On-Time-Shipment by plant, project Worldwide Booking, Billing, and Backlog Revenue, Quarter-End execution analysis, etc.
  • Collaborates with IT to translate business requirements into IT deliverables.
  • Streamlining and automating reports and processes for greater efficiency.
  • Perform UAT, data validation, and sign-offs on projects with IT.
03/2010 to 01/2011
Sr. Supply Chain AnalystEMC － Santa Clara, CA
  • Process all order types including B2B, Standard, Dell OEM, Eval, Support Renewals, Internals, Beta, Credit/Re-bill, Invoice-only, and Conversions.
  • Consistently process the highest number of orders in the team with <1% error="">
  • Manage and monitor domestic and international backlog- process expedites, change orders, on- time shipment, etc.
  • Act as a Subject Matter Expert for new products configuration for the team.
12/2005 to 12/2009
Service Sales Support SpecialistFujitsu Computer Products of America － Sunnyvale, CA
  • Process and invoice all Distribution Channels Orders, Direct Orders, Activation Cards, and Time & Materials requests in Oracle.
  • Resolve all issues relating to contracts, calls, and purchase order discrepancies.
  • Support the Distributor with the highest complexity and the highest volume.
  • Publish monthly Profitability Report, 24x7 Contracts Report, and Deferred Revenue Report for Dispatch, Field Service, Sales and TAC.
  • Develop a close working relationship with Sales, Distributor, Reseller, and customers.
04/2005 to 12/2005
Office ManagerUSA Touch-Up Auto Body, Inc － San Jose, CA
  • Effectively manage all business operations from assisting customers to negotiate with partners and vendors.
  • Manage 15 employees.
  • Help to increase revenue and decrease expenses by negotiating better pricing with customers and vendors.
  • Develop, analyze, and present monthly income and expense reports.
03/2001 to 07/2001
Service Operations SpecialistCisco Systems, Inc － San Jose, CA
  • Process all newly shipped orders, requests, service contracts, and maintenance orders for invoicing.
  • Manage service orders for Multinational, Domestic, Federal, State, and Government accounts.
  • Process over a million dollars in revenue daily.
  • Train new team members.
08/2000 to 03/2001
Sr. Order Management AssociateCisco Systems, Inc － San Jose, CA
  • Process change orders, expedites, and resolve order issues for AT&T Corp account.
  • Act as a first level contact for Account Managers, Customer Service Specialists, Customers, and Order Entry teams regarding order management issues.
  • Exceed expectations in the quantity, quality, and promptness of orders resolved.
  • Train, audit, and assist new hires and teammates.
  • Allocate and delegate appropriate responsibilities to team members.
  • Work with drive and commitment toward achieving the goals of Cisco Customer Service by meeting deadlines, making decisions, and problem solving.
Education and Training
2016
Advanced Study in Management CertificateNortheastern University － Boston, MACurrently enroll in MBA online program
2016
Managing Big Data with MySQLDuke University through Coursera － Online
June 2011
Completed 4 courses in Program and Project Management and AccountingUniversity of Santa Cruz Ext － Santa Clara, CA
1997
Bachelor of Arts: East Asian StudiesWestern Washington University － Bellingham, WAGPA: Magna Cum Laude-Outstanding Graduating Senior 1997
Skills
Accounting, B2B, Billing, Business Objects, Business Operations, Contracts, Credit, Customer Service, data validation, Dell, expense reports, forecasting, invoicing, Managing, Manufacturing, market strategy, Materials, meetings, Excel, MS Office, negotiating, Oracle, developer, Order Entry, order management, packaging, positioning, Pricing, pricing strategy, problem solving, processes, Product Management, Program Management, Project Management, proposals, quality, reporting, Sales, SAP, strategic plans, supply chain management, Tableau
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Resume Overview

Companies Worked For:

  • Dell EMC
  • EMC
  • Fujitsu Computer Products of America
  • USA Touch-Up Auto Body, Inc
  • Cisco Systems, Inc

School Attended

  • Northeastern University
  • Duke University through Coursera
  • University of Santa Cruz Ext
  • Western Washington University

Job Titles Held:

  • Product Manager
  • Sr. Business Analyst
  • Sr. Supply Chain Analyst
  • Service Sales Support Specialist
  • Office Manager
  • Service Operations Specialist
  • Sr. Order Management Associate

Degrees

  • Advanced Study in Management Certificate
    Managing Big Data with MySQL
    Completed 4 courses in Program and Project Management and Accounting
    Bachelor of Arts : East Asian Studies

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