Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
06/2017 to Current
Product Manager – Fargo, ND,
As a Product Manager of Integrations, my responsibilities include driving the efficient
processes to build feeds, onboard and maintain integrations, document and execute the
program road-maps, and be the voice of the client for continuous improvement.
Be the voice of the customer pertaining to product feedback to present to internal
business stakeholders
Collaborate with stakeholders to determine road-map, prioritization
Work closely with the development team to manage workload and on-going
priorities determined by the stakeholders
Collaborate with the Development Manager on an ongoing basis to optimize build
process, release process and ensure client satisfaction
Facilitate writing the detailed user stories and requirements, ensure clear
communication of requirements across the Development, UX, Client Services
other teams
Clearly communicate status, dependencies, or roadblocks to business
stakeholders
Work closely with the in-house subject matter experts and stakeholders
Effectively communicate new integrations/enhancements to all relevant
stakeholders (leadership, Client Services teams, and Solutions teams)
Engage closely with the engineering team to help determine the best technical
implementation methods as well as a reasonable implementation schedule
Contribute to the entire cycle of an integration from concept through planning to
development and sales supporting activities for existing and new feeds.
08/2016 to 06/2017
Feed Optimization ManagerWex Inc. – Colorado Springs, CO,
As a Manager of Feed Optimization my responsibilities included improving our existing
job board integrations for North America, client posting experience and facilitating the
process of building new integrations.
Other key items included prioritizing resources,
managing the development queue and ensuring the product met company standards.
Managed the process by which prioritized job boards are added to the
development queue
Completed the initial research of all requested job boards, estimated the level of
effort and feed type the job board should integrate with the Broadbean system
Vetted job board technical specification documentation, which included API and
batch
Managed and facilitated the field optimization projects with relevant stakeholders,
including the CEO for a better user experience
Conducted Quality Assurance on new integration builds
Analyzed the posting volume weekly for scalability and resources needed
Managed the day to day relationship with our posting partner
Uncovered a system bug that led to vendor over-payment and successfully
obtained refund
Achieved budget reduction of approximately 23% with our off-shore team
Created and successfully implemented new processes for our development and
client services teams
Created commercial partnership deals to generate new sources of revenue.
As a Client Implementation Specialist my responsibilities included coordinating timelines,
key information, activities, and stakeholders to ensure successful role-out from start to
finish.
To ensure successful results and client satisfaction I maintained documentation
outlining the processes completed, communications, statuses, and activities throughout
the account build.
I created project plans for the client, which often included being able to
identify risks and propose solutions that would best suit the needs of the client.
Took a leadership role in new client implementations to ensure successful results
Coordinated timelines, key information, activities, and stakeholders to ensure
successful roll-out
Independently worked to drive delivery process by spearheading meetings and
pursue key information
Partnered with necessary vendors to gather key information necessary for
account configuration
Customized and configured Broadbean account to meet the needs required of the
client
Implemented and managed project changes and interventions to achieve project
outputs
Facilitated the definition of project scope, goals and deliverables
Identified, tracked and managed risks and client issues for each implementation
Produce accurate results through quality assurance audits and testing account
configurations.
04/2012 to 01/2015
Sr. Billing SpecialistCoupa Software – City, STATE,
As a Senior Contract Billing Specialist I ensure my team meets or exceeds all company
standards in processing service agreements, confirming contracts can be delivered
upon, and ensuring contracts are official by our legal department's guidelines.
Delegated responsibilities to balance a heavy work load with strict time lines
Consistently recognized for high marks in monthly metrics including accuracy and
overall productivity
Partnered with sales managers and teams to promote a cohesive work flow
between the sales and billing departments.
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