Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Achievement-oriented professional with 16 years’ experience leading Product Management Operations. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Proven track record of developing and implementing product lifecycle processes to optimize operations. Adaptive and deadline-oriented planner who executes and completes multiple projects in high-stress environments.

  • Team Building/Leadership
  • Problem Solving
  • Efficiency Driven
  • Customer-Centric
  • Cross-Functional Communication
  • Project Management
  • Strategic Planning
  • Process Improvement
  • Operations Management
  • Business Development
12/2016 to Current Product Manager Premier Tech | Newark, NJ,
  • Lead and oversee product development initiatives for 43 State Prescription Drug Monitoring Programs with total revenue value of $32M
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Successfully train, mentor, and manage a high-performing team of Product Owners, Business Systems Analysts, UX Designer and Technical Writer responsible for the execution of multiple products
  • Utilize customer feedback and market analysis to maximize sales and customer satisfaction, promote product effectiveness and expand product offerings
  • Work collaboratively to streamline processes by implementing and managing Tollgate Review to ensure product prioritization, strategy alignment and resource requirement optimization
  • Develop corporate objectives and liaise between Engineering and Business Development teams to capture KPIs and improve customer experience and product performance
  • Collaborate with Scrum Master to deliver high-quality solutions utilizing management tools including Atlassian/JIRA and Aha!
  • Participate in Change Advisory Board to bridge communication to internal teams
10/2014 to 12/2016 Product Owner Captech Richmond | Atlanta, GA,
  • Assisted in developing overall product strategy for company and customers served
  • Maintained product subject matter expertise within the company
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
  • Led internal teams to achieve product vision and drive customer success by collaborating with design team to develop new product solutions
  • Provided product sales support to the sales team during the customer acquisition process
  • Ensured validity of scope of work as defined in RFPs and contracts
10/2007 to 10/2014 Director, Account Management Epam Systems Inc | Jacksonville, FL,
  • Managed a team of 12 direct reports across multiple lines of business; successfully trained, coached and mentored team members
  • Strategized with Executive Leadership to implement account development initiatives resulting in contract renewal rate of 100% and 50% increase in sales over a 3 year period
  • Managed conflict resolution while navigating and resolving complex issues requiring strategic and effective communication
  • Implemented 11 new state Prescription Drug Monitoring programs in 2011-2014 and various enhancements
  • Directed daily operations, overseeing 24 states to optimize productivity
  • Connected with current customers to assess satisfaction, determine needs and offer new services
Education and Training
Expected in Bachelor of Arts | Mass Communications Auburn University-Montgomery, Montgomery, AL GPA:
  • Major: Public Relations
  • Minor: Marketing
  • Certified Product Manager, Pragmatic Institute - 2020
  • Certified Product Marketer, Pragmatic Institute - 2020
  • Seeking Product Master certification, Pragmatic Institute - Jan 2021

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Resume Overview

School Attended

  • Auburn University-Montgomery

Job Titles Held:

  • Product Manager
  • Product Owner
  • Director, Account Management


  • Bachelor of Arts

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