Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Achievement-oriented professional with 16 years’ experience leading Product Management Operations. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Proven track record of developing and implementing product lifecycle processes to optimize operations. Adaptive and deadline-oriented planner who executes and completes multiple projects in high-stress environments.
Skills
Team Building/Leadership
Problem Solving
Efficiency Driven
Customer-Centric
Cross-Functional Communication
Project Management
Strategic Planning
Process Improvement
Operations Management
Business Development
Experience
12/2016 to CurrentProduct ManagerPremier Tech | Newark, NJ,
Lead and oversee product development initiatives for 43 State Prescription Drug Monitoring Programs with total revenue value of $32M
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Successfully train, mentor, and manage a high-performing team of Product Owners, Business Systems Analysts, UX Designer and Technical Writer responsible for the execution of multiple products
Utilize customer feedback and market analysis to maximize sales and customer satisfaction, promote product effectiveness and expand product offerings
Work collaboratively to streamline processes by implementing and managing Tollgate Review to ensure product prioritization, strategy alignment and resource requirement optimization
Develop corporate objectives and liaise between Engineering and Business Development teams to capture KPIs and improve customer experience and product performance
Collaborate with Scrum Master to deliver high-quality solutions utilizing management tools including Atlassian/JIRA and Aha!
Participate in Change Advisory Board to bridge communication to internal teams
10/2014 to 12/2016Product Owner Captech Richmond | Atlanta, GA,
Assisted in developing overall product strategy for company and customers served
Maintained product subject matter expertise within the company
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
Led internal teams to achieve product vision and drive customer success by collaborating with design team to develop new product solutions
Provided product sales support to the sales team during the customer acquisition process
Ensured validity of scope of work as defined in RFPs and contracts
10/2007 to 10/2014Director, Account Management Epam Systems Inc | Jacksonville, FL,
Managed a team of 12 direct reports across multiple lines of business; successfully trained, coached and mentored team members
Strategized with Executive Leadership to implement account development initiatives resulting in contract renewal rate of 100% and 50% increase in sales over a 3 year period
Managed conflict resolution while navigating and resolving complex issues requiring strategic and effective communication
Implemented 11 new state Prescription Drug Monitoring programs in 2011-2014 and various enhancements
Directed daily operations, overseeing 24 states to optimize productivity
Connected with current customers to assess satisfaction, determine needs and offer new services
Education and Training
Expected in Bachelor of Arts | Mass CommunicationsAuburn University-Montgomery, Montgomery, ALGPA:
Major: Public Relations
Minor: Marketing
Certifications
Certified Product Manager, Pragmatic Institute - 2020
Certified Product Marketer, Pragmatic Institute - 2020
Seeking Product Master certification, Pragmatic Institute - Jan 2021
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