Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. High-energy Service Leader skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Detail-oriented Server with 20+ years of experience in Retail establishments. . Dedicated to increasing sales and decreasing customer wait times.
As an Assistant Manager, I set the tone for the store and the team and help bring our brand to life for our customers. I'm responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. I am responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, I teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers by:
Supporting strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruiting, hiring and developing highly productive Brand Associate and Expert teams.
• Owning assigned area of responsibility.
• Implementing action plans to maximize efficiencies and productivity.
• Performing Service Leader duties.
• Ensuring consistent execution of standard operating procedures.
• Representing the brand and understand the competition and retail landscape.
• Promoting community involvement.
• Leveraging omni-channel to deliver a frictionless customer experience.
• Ensuring all compliance standards are met.
Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing
Provides feedback for the ASM-Service and Operations and/or SM regarding quarterly check-ins, individual development plans and annual performance reviews for team
Communicates performance issues to the ASM-Service and Operations and/or Store Manager
Sets, monitors, follows up on productivity goals for the store team
Ensure service, merchandising, and operational standards are met through company-defined practices and processes
Monitors, maintains and follows company policies and procedures
Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
Accountable for meeting store compliance audit requirements
Performs additional managerial duties as necessary
Partners with the Store Manager to set hiring goals and execute hiring plans
Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision
Completes Sellebrity On-Boarding and functional training for new Sellebrities
Trains and monitors Sellebrities' skills at the cashwrap, fitting room, and salesfloor areas, as well as company loss prevention and human resource policies
Educates team on driving sales through service standards, product knowledge, store presentation, and
Educates team on driving sales through promotions, product knowledge and suggestive selling skills in the fitting
rooms and at the cashwrap.
Knowledgeable about the customer survey and is a partner in the execution of any action plans to enhance the
customer's in-store experience
Assesses training opportunities from observations, customer survey results, and customer feedback and makes
recommendations to the SM or ASM(s) to execute action plans
Supports Old Navy Card by providing training, coaching, tracking and motivation for store team
Helped to hire, train and open new location
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