product and data service manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Insightful Product and Data Services Manager with experience in improving operations through effective strategies and strong client relationships. Talented in an analytical approach to business planning and day-to-day problem-solving. Highly committed with hardworking mentality to maintain quality of services and products.

  • Problem Solving
  • Critical Thinking
  • Statistical Analysis
  • Communication
  • Organized
  • Flexibility
  • Teamwork
  • Adaptability
  • Creative
  • Presentation Development
  • Tableau / BI Reporting and Tools
  • Basic SQL: MSSQL/MySQL/Oracle
03/2020 to 01/2023
Product and Data Service Manager Specialtycare Pensacola, FL,
  • Communicated business requirements and impacts directly with internal and external stakeholders along with providing feedback on questions and concerns.
  • Managed, organized, reviewed and presented data with multiple stakeholders.
  • Proposed possible solutions based on trends and findings to improve business and surpass targets.
  • Set objectives and developed timelines to ensure business needs are being met in a timely manner.
  • Mentored and supported colleagues in developing internal and external facing reports to adequately evaluate past and current business data.
  • Delegated work to Junior Data Analysts according to their abilities and skills.
09/2015 to 11/2020
Business Healthcare Data Analyst University Of Maryland Medical Center Downtown City, STATE,
  • Designed and implemented key measurement reports for conveying metrics to stakeholders, monitoring service levels and attainments, identifying trends and performing root cause analysis while directing any concerns to business unit leadership when appropriate.
  • Tested validity, accuracy and consistency of new and existing intelligence data and coordinated strategic flow of business data to end users.
  • Met with committee members on a weekly, monthly and quarterly basis to review and develop process and performance improvements as well as cost saving ideas.
  • Conducted analysis to address turnovers which led to increasing productivity.
  • Formulated, defined and documented system specifications.
  • Provided elbow support and backup for the clinical and supply chain system for 200 staff members in the operating room and tissue bank during Go Live of the BD Pyxis Supply Station, BD Tissue and Implant Module System, and BD Pyxis StockStation System implementations and continued to provide support during upgrades and any issues that may have occurred.
  • Provided elbow support and backup for 850 employees during Go Live of Epic in the perioperative services department and continued to provide support during downtime operations.
  • Validated data for seven hospitals related to the peri-op department that was fed into the Tableau database to create interactive data visualization dashboards for corporate and individual hospital needs.

Committee and Team Involvement

  • Cardiac Surgery – Developed graphs that replicates the clinical workflow of turnaround throughout the Peri-op department to help expand best practices which helps with increasing production and savings and improve safety for patients and staff.
  • Joint Commission Mock Tracers (Focused and Hospital Wide) – Surveying areas related to the peri-op department to make sure the consistency, safety and performance of service, treatment and care are validated both environmentally and clinically.
  • Neurosurgery – Developed graphs that reflects the timeline of clinical workflow of a patient in the Peri-op department to help with improving turnaround time. The breakdown of each step a patient takes through the Peri-op department allows the department to have an opportunity to improve best practices thus improving productivity and savings and increasing safety for patients and staff.
  • Peri-op User Design Center – Assisted in the development of designing, building, implementing and maintaining Epic system wide to help improve the safety, quality, and efficiency of patient care with a focus on the implications to nursing workflow and clinical operations through the use of data analytics.
  • Robotics – Develop and present monthly and quarterly reports to show the stakeholders’ involvement to increase productivity and utilization as well as capturing any scheduling or documentation error for compliancy and financial purposes.
08/2014 to 09/2015
Surgical Neurophysiologist University Of Maryland Medical Center Downtown City, STATE,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Operated mobile diagnostic equipment to capture medical information at the patient's bedside in the operating room.
  • Provided oral, written and evidentiary summaries of findings to help physicians make accurate medical decisions.
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting diagnostic procedures.
  • Assisted in patient transfer from bed to operating table and assisted in positioning the patient according to the type of procedure being performed.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
Education and Training
Expected in 08/2013
Bachelor of Science: Exercise Science
Towson University - Baltimore, MD
Additional Information

Acknowledgment in Research Study

"No Need For A Plumber, The Pipes Are Working Just Fine: An Evidence Based Practice Change to Decrease Length of Stay in Ambulatory Surgery," Oloruntoyin 2019

  • Lean Six Sigma Green Belt Certified
  • IMPRV Facilitator Certified

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Resume Overview

School Attended

  • Towson University

Job Titles Held:

  • Product and Data Service Manager
  • Business Healthcare Data Analyst
  • Surgical Neurophysiologist


  • Bachelor of Science

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