Accomplished in managing complex projects including, Broadband, Wireless, VoIP Products and Services, Fiber Optic Services, involving Cross-Functional department cooperation. Experience Summary of Qualifications Highly qualified senior professional with many years of Marketing/Sales/Regulatory and Operations experience in the Telecommunications Industry. Results focused with the experience to manage a variety of functional departments within a company. Talent for proactively resolving problems, controlling cost, streamlining procedures and delivering multi-million dollar profit increases. Practical hands-on experience in Product Management, Planning and Implementation, Training and Documentation, New Product Introduction, P&L, Management Advertising and Public Relations Vendor Negotiations & Relations Team leadership and team-building skills.
Schematic diagram interpretation - Visio, CAD/CAM, Process & Procedures
Proficient in Excel, Word, PowerPoint, Visio, MS Publisher, SharePoint 2010, Adobe Captivate
Bid Proposal Manager, 10/2013 - Current
Electric Lightwave, LLC (Recently acquired by Zayo Communications 11-2016)
I craft winning responses for Government, Education and Enterprise Telecommunications proposal. We market all Electric Lightwave services, including Ethernet, Dedicated High-Speed Internet, VoIP, SIP, Unified Cloud Voice, Co-Location services, Security DDoS, and Cloud Firewall
Won over 46% of the 119
High School Diploma: Southern Illinois University - Carbondale, IL Undergraduate studying Business Administration and Computer Science
Product Analyst Dark Fiber, 03/2017 to Current Zayo – Vancouver, WA Analyze projects in the current funnel for installation, report when these are finished and submitted to billing. Review contracts for renewal, and set pricing
Bid Proposal Manager, 11/2013 to 03/2017 Electric Lightwave – Vancouver, WA I craft winning responses for Government, Education and Enterprise Telecommunications proposal. We market all Electric Lightwave services, including Ethernet, Dedicated High-Speed Internet, VoIP, SIP, Unified Cloud Voice, Co-Location services, Security DDoS, and Cloud Firewall • Won over 46% of the 119 RFPs I've answered in 2014. · Won over 53% of the 96 RFPs I've answered in 2015. · Won over 43% of the 55 RFPs I've answered in 2016. • Project Manage complex Bid responses from various internal subject matter experts. • Created an RFP Calendar in SharePoint to manage projects and complete proposals on-time. • Answer RFP questions, provide Fiber maps, add Visio drawings when required. • My RFP win rate has resulted in over $150k in New Monthly Revenue in 2014 · My RFP win rate has resulted in over $203k in New Monthly Revenue in 2015 · My RFP win rate has resulted in over $119k in New Monthly Revenue in 2016
LMS Administrator & Documentation Specialist, 07/2011 to 11/2013 Electric Lightwave – Portland, OR In this position, I was responsible for writing job aids for internal IT systems and services and managing the Training Team's Learning Management System (LMS) · Manage courses, video training and tests in our Learning Management System (LMS). · The LMS is SharePoint 2010 based and provides a variety of reports that are exported into Excel where I then create graphs to show learners their skill levels and where they need additional development. · Skilled at creating quizzes using ShareKnowledge Author tool and Adobe Captivate. · Develop job aids and user guides to assist employees who use internal company systems. · Developed user guides for Cisco-Telepresence Systems at 14 locations, ShareKnowledge Learning Management System (LMS), Calidus Commission System, and internal CapEx system called iCERT. · Accomplished Technical Writing changes and updates to over 200 Integra Process and Procedure documents
Product Manager, 05/2008 to 03/2010 Canby Telcom / DirectLink – Canby, OR ·
Approved Broadband Product pricing
and new features sold to local residential and Business customers.
Approved Fiber to the Home (FTTH)
projects to include certain farm areas in Canby's footprint.
Launched Business Bundles, Home PC
Repair, 10.0/5.0 High-Speed Internet
product, Ethernet 10 Mbps Business service, Home Computing using Cloud
Applications and Managed Wi-Fi service using 802.11n with TR-069.
I evaluated VoIP phones for use on a
MetaSwitch for VoIP Centrex applications.
I work closely with community leaders
determining what new products and services Canby Telcom should offer.
I develop financial analysis to
determine if new products can be profitable, I also write Product Requirement
documents to launch products and projects that will help our bottom line and
improve customer service.
Contractor - Associate Engineer, 10/2007 to 05/2008 FairPoint – Yelm, WA ·
Managed CAPEX expenses and projects
across 13 different Field Operation sites.
I managed 2008 (Fiber to the Home)
FTTH engineering projects for rural telecom companies in the Northwest and Midwest
owned by FairPoint.
Projects include Fiber to the Home,
IPTV, High-Speed Internet, and new
subdivision cable builds.
Excel Spreadsheets were used to
manage operating expenses, labor cost, ROI and Capital Expenses.
I introduced WebEx web conference to
facilitate monthly meetings with Engineers across the United States.
Using web conferencing reduced errors in project reporting and ensured
our financial reporting per project, was accurate.
Manager - Customer Engineering, 09/2005 to 05/2006 Syniverse Technologies – Tampa, FL ·
Engineering I managed all carrier
customer access provisioning for Syniverse SS7 and ISUP/TCAP, SMS and IS41
roaming and messaging services.
Engineer ISUP routes and access
services using Cisco ITP Routers and SCP switches.
Service my department engineered
allowed CDMA and GSM wireless technology to perform global roaming, messaging
and SS7 services.
Support for GPRS/UMTS operators
Engineered access types include, Native
IP, Frame Relay, MPLS, Private line, DDS, T1, T3 and European E1/E3 services.
Product Manager Process/Procedure Mgr, 05/2003 to 09/2005 New Edge Networks (Earthlink) – Vancouver, WA ·
Launched Private IP and Public VPN
Developed sales presentations, boilerplate and product slick materials for IP
Frame Over DSL and Private IP over
Developed product procedure/process
Developed service provisioning
process for online portal /ASR procedures for 23 access carriers including
inside wiring beyond MPoE, Developed router and Netscreen VPN appliance
I worked with engineering to setup
provisioning instructions for Cisco 2600 VoIP solutions Project Managed multi-site
installations for major national accounts.
Marketing Class Completion
Six Sigma White Belt Certified
Kaizen Events Course Completion
Adobe Captivate Course Completion
Member of American Society for Training and Development (ASTD)