Produce Department Manager Resume Example
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PRODUCE DEPARTMENT MANAGER
Summary
- I've been the produce team lead for a little more then a year but I've worked in that department for a total of 4 years. I've been there through a number of changes and have adapted to each and every one. I've trained a number of associates that have been there. I've been there through a remodel and several management changes. If there is one thing that I can say about myself is that I'm adaptive. Change after change has happened there and I've thrived under each one. I'm a fast learner and I'm flexible. I think that is my greatest strength.
- Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
- Welcoming Produce Manager capable of handling all inventorying and customer inquiries. Adept at coaching and mentoring new team members and establishing consumer confidence in company's fresh produce mantra.
Skills
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Experience
Produce Department Manager|Department Of Defense - Edgemont , PA|09/2018 - Current
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Drove consistent fresh sales with effective merchandising and promotions implementation.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of fresh merchandise to meet customer needs and promote consistent sales.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained department equipment and advised general manager of equipment repair needs.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
Cell Phone Sales Associate|Green Zebra Grocery - Portland , OR
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Mixed and matched paints according to customer specifications.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated with customers about Sprint, Verizon, and AT&T offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier|Sears - Buena Park , CA
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints and escalated worsening concerns to MSS for remediation.
- Trained new team members in cash register operation, stock procedures and customer service.
- Received payments for Credit Card and issued receipts.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Was second place in the end of year plus total sales.
Front End Supervisor|Chick Fil A - City , STATE
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to 9+ employees based on shift requirements, individual strengths and unique training.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Cultivated environment focused on customer satisfaction and unparalleled support.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Education and Training
Texas A&M International University|City, StateSome College (No Degree): Secondary Education
Laredo College|City, StateAssociate of Arts: History
United High School||City, State|05/2009High School Diploma
Accomplishments
- 2019 Team Lead of the Year
- Sam's Share associate of the year
- Team Lead of the Month of February 2020
- 4 time Employee of the Month at CHick Fil A
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Resume Overview
School Attended
- Texas A&M International University
- Laredo College
- United High School
Job Titles Held:
- Produce Department Manager
- Cell Phone Sales Associate
- Cashier
- Front End Supervisor
Degrees
- Some College (No Degree) : Secondary Education
Associate of Arts : History
High School Diploma
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