I've been the produce team lead for a little more then a year but I've worked in that department for a total of 4 years. I've been there through a number of changes and have adapted to each and every one. I've trained a number of associates that have been there. I've been there through a remodel and several management changes. If there is one thing that I can say about myself is that I'm adaptive. Change after change has happened there and I've thrived under each one. I'm a fast learner and I'm flexible. I think that is my greatest strength.
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
Welcoming Produce Manager capable of handling all inventorying and customer inquiries. Adept at coaching and mentoring new team members and establishing consumer confidence in company's fresh produce mantra.
Purchasing and planning
Quality control analysis
Sales and marketing
Coaching and mentoring
Knowledge of all produce
Driving business growth
Produce Department Manager|Sam's Club - Laredo, TX|09/2018 - Current
Received produce deliveries and unloaded produce.
Assisted customers with produce questions and special orders.
Drove consistent fresh sales with effective merchandising and promotions implementation.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Coordinated efficient restocking of fresh merchandise to meet customer needs and promote consistent sales.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained department equipment and advised general manager of equipment repair needs.
Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Trained and coached new team members.
Participated in quarterly inventory counts and conducted inventories.
Cell Phone Sales Associate|Sam's Club - Laredo, TX
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Mixed and matched paints according to customer specifications.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Communicated with customers about Sprint, Verizon, and AT&T offerings, including policies, restrictions and refund policies.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier|Sam's Club - Laredo, TX
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Resolved issues regarding customer complaints and escalated worsening concerns to MSS for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for Credit Card and issued receipts.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Was second place in the end of year plus total sales.
Front End Supervisor|Chick Fil A - Laredo, TX
Delegated work to employees based on shift requirements, individual strengths and unique training.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Controlled cash movements and department expenses to maintain budgetary goals.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Delegated work to 9+ employees based on shift requirements, individual strengths and unique training.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed customer complaints and rectified issues to complete satisfaction.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Cultivated environment focused on customer satisfaction and unparalleled support.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Education and Training
Texas A&M International University|Laredo, TXSome College (No Degree): Secondary Education
Laredo College|Laredo, TXAssociate of Arts: History
United High School||Laredo, TX|05/2009High School Diploma
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Companies Worked For:
Chick Fil A
Texas A&M International University
United High School
Job Titles Held:
Produce Department Manager
Cell Phone Sales Associate
Front End Supervisor
Some College (No Degree) : Secondary Education Associate of Arts : History High School Diploma
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