Procurement Transplant Coordinator Resume Example
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PROCUREMENT TRANSPLANT COORDINATOR
Professional Summary
Driven and compassionate health care professional with more than five years experience in leadership, customer service, and healthcare. Expert in developing client relations, well-qualified health professional adaptive to change, performance driven, and self-directed. Demonstrated ability to provide leadership to an organization with a focus on high performance and results. Creative Customer Service and Respiratory Therapy leader with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
Education and Training
MBA: Business Administration2015TEXAS SOUTHERN UNIVERSITYCity, State, USA
Business Administration
AAS: Respiratory Therapy2009HOUSTON COMMUNITY COLLGE-COLEMAN COLLEGECity, State, USA
Respiratory Therapy
B.A: Psychology1999ST. THOMAS UNIVERSITYCity, State, USA
Psychology
Skill Highlights
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Professional Experience
Procurement Transplant Coordinator09/2012 to CurrentProvidence Health & ServicesMedford , OR
- Help educate patients, family members and other providers about the intricacies of organ donation.
- Coordinate with the medical and transplant centers in regards to patient care and potential recipients.
- Assist in the training of new procurement coordinators.
- Medically manage the patient from consent to the operating room Order necessary medical interventions in order to maximize organ donation.
- Educate and provide in-service to the hospital and medical staff to maximize organ donation opportunities.
- Ensure that all necessary personnel are ready and available.
- Serve as Authorization Coach-assist staff with authorization process
Respiratory Therapist05/2011 to 12/2012Ascension HealthWoodridge , IL
- Proficient in ER, ICU, NICU, CVICU and Floor Therapy.
- Working as team with medical staff to provide proper care to critical patients Member of the Rapid Response Team.
- Perform and interpreted arterial and capillary blood gases.
- Handle duties of suctioning ventilated and non-ventilated patients Perform tracheostomy care, ventilator checks, and ensure patients are adequately oxygenated.
- Perform intubation procedures and assist bronchoscopy procedures.
- Assist in code blue situations.
Lead Respiratory Therapist06/2010 to 09/2012HcaSummerville , SC
- Proficient in ER, ICU, NICU, CVICU and Floor Therapy.
- Work closely with medical staff to provide proper care to critical patients Perform and interpreted arterial and capillary blood gases.
- Handle duties of suctioning ventilated and non-ventilated patients.
- Perform tracheostomy care Perform oxygen checks Supervise staff and delegate responsibilities.
- Assist with the training and development of staff Plan, direct and coordinate daily activities of a department/group/team.
- Perform intubation procedures and assist with bronchoscopy procedures.
- Member of the code blue team Performed Ventilator Checks.
- Coordinate respiratory therapy seminars.
Customer Care Assistant Manager02/2008 to 12/2010Berry PlasticsOklahoma City , OK
- Responsible for the day-to-day leadership of customer account representatives to ensure that customers receive highest level of customer service possible and those departmental goals are met.
- Recruit, motivate, reward, coach, and counsel as needed in order to ensure that company and departmental procedures and goals are followed.
- Conduct real-time and recorded phone monitoring and coaching to collection and technical support customer account executives in order to maintain required service levels.
- Provide immediate feedback to associates to increase productivity levels and proficient call interactions.
- Interface effectively with other departments and company leaders to handle customer service issues quickly and efficiently.
- Prepare work schedules, performance evaluations and administers counseling as necessary.
- Manage the selection and training of current and new employees.
- Collaborate effectively with other departments and company leaders to handle customer service issues quickly and efficiently.
- Plan, direct and coordinate daily activities of several departments, teams and groups.
- Monitor budget and utilize operational resources, Participate in program/project development.
- Monitor and supervise training development of new employees.
Student Respiratory Therapist09/2007 to 08/2009Texas Medical Center Hospital FacilitiesCity , STATE
- Patient assessment monitored vital signs in response to respiratory protocols.
- Perform and interpreted arterial and capillary blood gases Handle duties of suctioning ventilated and non-ventilated patients.
- Perform tracheostomy care Perform oxygen checks.
- Assist and observed intubation and bronchoscopy procedures.
Customer Care Supervisor02/2006 to 01/2008Comcast CableCity , STATE
- Successfully handled hundreds of calls and provided excellent customer service to customers in the cable, Internet, and the digital phone community.
- Selected by management on several occasions to serve in position of leadership to assist fellow customer account representatives in completing work orders and to enhance the customer's experience with the company.
- Provide support to multiple areas and assumed responsibility of several different teams.
- Assist customers with troubleshooting cable television, high speed Internet, wireless and digital phone services.
- Assist customers with interpreting and explaining charges that appear on monthly statements.
- Provide customers with additional products and services based on current needs.
- Provide training to new employees Serve as part of recruiting and hiring process of new employees.
Accomplishments
- Voluntarily created and implemented respiratory seminars to enhance critical care skills and provide continuing education courses.
- Effectively managed over 30 employees and was recognized with top performance award.
- Worked with employees and other managers to define and develop strategies to increase performance among employees.
- Created and developed performance evaluation tools to increase productivity.
- Budget, coaching, counseling, excellent customer service, recruitment and retention, leadership, organ procurement and transplantation, project development, protocols, seminars, technical support, training development, troubleshooting.
- Presented at AOPO National Conference
Professional Affiliations
- American Association of Respiratory Care Texas State
- National Association of Respiratory Care
- The National Organization for Transplant Professionals.
- Association of Organ Procurement Organization
- Association for Multicultural Affairs in Transplantation
Skills
- Training and Development
- Team Builder
- Skilled leader
- Compassionate and Professional
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Resume Overview
School Attended
- TEXAS SOUTHERN UNIVERSITY
- HOUSTON COMMUNITY COLLGE-COLEMAN COLLEGE
- ST. THOMAS UNIVERSITY
Job Titles Held:
- Procurement Transplant Coordinator
- Respiratory Therapist
- Lead Respiratory Therapist
- Customer Care Assistant Manager
- Student Respiratory Therapist
- Customer Care Supervisor
Degrees
- MBA : Business Administration 2015
AAS : Respiratory Therapy 2009
B.A : Psychology 1999
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