Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Driven and compassionate health care professional with more than five years experience in leadership, customer service, and healthcare. Expert in developing client relations, well-qualified health professional adaptive to change, performance driven, and self-directed. Demonstrated ability to provide leadership to an organization with a focus on high performance and results. Creative Customer Service and Respiratory Therapy leader with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.
Education and Training
MBA: Business Administration, Expected in 2015 - TEXAS SOUTHERN UNIVERSITY - Houston, TX GPA:
Business Administration
AAS: Respiratory Therapy, Expected in 2009 - HOUSTON COMMUNITY COLLGE-COLEMAN COLLEGE - Houston, TX GPA:
Respiratory Therapy
B.A: Psychology, Expected in 1999 - ST. THOMAS UNIVERSITY - Miami, FL GPA:
Psychology
Skill Highlights
Staffing management ability
Registered by the National Board of Respiratory Care
Confident public speaker
Conflict resolution
Critical thinking proficiency
Certified in ACLS, BLS, and PALS
Personal and professional integrity
Fluent in Spanish and French
Patient-oriented
Proficient in Microsoft Word,
Staff training and development
Skilled in recruitment and retention
Driven compassionate healthcare professional
Dynamic project management skills
Professional Experience
Procurement Transplant Coordinator, 08/2012 - Current Providence Health & Services – Medford, OR,
Help educate patients, family members and other providers about the intricacies of organ donation.
Coordinate with the medical and transplant centers in regards to patient care and potential recipients.
Assist in the training of new procurement coordinators.
Medically manage the patient from consent to the operating room Order necessary medical interventions in order to maximize organ donation.
Educate and provide in-service to the hospital and medical staff to maximize organ donation opportunities.
Ensure that all necessary personnel are ready and available.
Serve as Authorization Coach-assist staff with authorization process
Respiratory Therapist, 04/2011 - 11/2012 Ascension Health – Woodridge, IL,
Proficient in ER, ICU, NICU, CVICU and Floor Therapy.
Working as team with medical staff to provide proper care to critical patients Member of the Rapid Response Team.
Perform and interpreted arterial and capillary blood gases.
Handle duties of suctioning ventilated and non-ventilated patients Perform tracheostomy care, ventilator checks, and ensure patients are adequately oxygenated.
Perform intubation procedures and assist bronchoscopy procedures.
Assist in code blue situations.
Lead Respiratory Therapist, 06/2010 - 09/2012 Hca – Summerville, SC,
Proficient in ER, ICU, NICU, CVICU and Floor Therapy.
Work closely with medical staff to provide proper care to critical patients Perform and interpreted arterial and capillary blood gases.
Handle duties of suctioning ventilated and non-ventilated patients.
Perform tracheostomy care Perform oxygen checks Supervise staff and delegate responsibilities.
Assist with the training and development of staff Plan, direct and coordinate daily activities of a department/group/team.
Perform intubation procedures and assist with bronchoscopy procedures.
Member of the code blue team Performed Ventilator Checks.
Coordinate respiratory therapy seminars.
Customer Care Assistant Manager, 02/2008 - 12/2010 Berry Plastics – Oklahoma City, OK,
Responsible for the day-to-day leadership of customer account representatives to ensure that customers receive highest level of customer service possible and those departmental goals are met.
Recruit, motivate, reward, coach, and counsel as needed in order to ensure that company and departmental procedures and goals are followed.
Conduct real-time and recorded phone monitoring and coaching to collection and technical support customer account executives in order to maintain required service levels.
Provide immediate feedback to associates to increase productivity levels and proficient call interactions.
Interface effectively with other departments and company leaders to handle customer service issues quickly and efficiently.
Prepare work schedules, performance evaluations and administers counseling as necessary.
Manage the selection and training of current and new employees.
Collaborate effectively with other departments and company leaders to handle customer service issues quickly and efficiently.
Plan, direct and coordinate daily activities of several departments, teams and groups.
Monitor budget and utilize operational resources, Participate in program/project development.
Monitor and supervise training development of new employees.
Student Respiratory Therapist, 09/2007 - 08/2009 Texas Medical Center Hospital Facilities – City, STATE,
Patient assessment monitored vital signs in response to respiratory protocols.
Perform and interpreted arterial and capillary blood gases Handle duties of suctioning ventilated and non-ventilated patients.
Perform tracheostomy care Perform oxygen checks.
Assist and observed intubation and bronchoscopy procedures.
Customer Care Supervisor, 02/2006 - 01/2008 Comcast Cable – City, STATE,
Successfully handled hundreds of calls and provided excellent customer service to customers in the cable, Internet, and the digital phone community.
Selected by management on several occasions to serve in position of leadership to assist fellow customer account representatives in completing work orders and to enhance the customer's experience with the company.
Provide support to multiple areas and assumed responsibility of several different teams.
Assist customers with troubleshooting cable television, high speed Internet, wireless and digital phone services.
Assist customers with interpreting and explaining charges that appear on monthly statements.
Provide customers with additional products and services based on current needs.
Provide training to new employees Serve as part of recruiting and hiring process of new employees.
Accomplishments
Voluntarily created and implemented respiratory seminars to enhance critical care skills and provide continuing education courses.
Effectively managed over 30 employees and was recognized with top performance award.
Worked with employees and other managers to define and develop strategies to increase performance among employees.
Created and developed performance evaluation tools to increase productivity.
Budget, coaching, counseling, excellent customer service, recruitment and retention, leadership, organ procurement and transplantation, project development, protocols, seminars, technical support, training development, troubleshooting.
Presented at AOPO National Conference
Professional Affiliations
American Association of Respiratory Care Texas State
National Association of Respiratory Care
The National Organization for Transplant Professionals.
Association of Organ Procurement Organization
Association for Multicultural Affairs in Transplantation
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