procurement operations manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Focus

Ambitious Procurement & Operations Manager with more than 7 years of management experience in the industry. Applies strong analytical and critical thinking skills to solve complex operational problems.

Summary of Skills
  • Strategic planning
  • Procedure development
  • Negotiations expert
  • Cost reduction and containment
  • Process improvement strategies
  • Inventory control
  • Relationship building
  • Troubleshooting and problem solving

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.Boosted customer satisfaction ratings by 40% in under 6. Cut company operating budget by $5000 through negotiations with vendors on shipping and delivery cost as well as the waiving of some restocking fees.

Professional Experience
Procurement & Operations Manager, 03/2014 - 05/2015
Keurig Dr Pepper Roseville, MI,
  • Manages Procurement and sourcing needs of entire operation, including maintaining vendor relationships, product & pricing research, negotiations and invoice approval .
  • Manages Receiving including cataloging/staging product according to project and all operational procedures for special projects.
  • Support sales/designers with pricing, project management, order entry.
  • preparing client/project plan binders and SPIF tracking
  • Coordinate payment & delivery of sold products with clients, designers and contractors,
  • Improved the accounting system by ensuring that proper documentation is in place for all transactions, and in compliance with GAAP standards.
  • Perform administrative functions such as purchasing office supplies, taking incoming calls, sorting incoming mail, and handling occasional walk-in sales, scheduling of client service repairs and maintenance in collaboration with clients, warranty service teams and designers.
  • Manage, track and expedite sales of inventoried items.
  • Lowered cost by 20% through research and development of vendor resources and products that will help control costs, enhance product quality, and improve customer service,
  • Work closely with management on special projects such as transitioning purchase orders to updated accounting software, and coordinating special events.
Procurement Specialist/ Coordinator, 06/2010 - 03/2014
Asbury Methodist Village AMV City, STATE,
  • Administer bidding process and contracts for vendors performance/compliance within established limits (e.g.
  • prepare specifications, evaluate bids, recommend vendors, conduct bid meetings, etc.) for the purpose of securing items and services within budget and in compliance with company policies.
  • Compiles data from a variety of sources for the purpose of analyzing issues ensuring compliance with purchasing policies and procedures and /or monitoring the purchasing processes.
  • Monitors inventory records or storage to determine if material on hand is in sufficient quantity and coordinates organization of stock items.
  • Directs all functions related to the purchase of equipment, appliances, furniture and other supplies and services for the compound ensuring compliance with state and federal regulations regarding retirement communities and accounting procedures.
  • Prepare purchase orders and sends copies to suppliers, accounting, requesting department, and receiving Improved departmental operations by monitoring expenditures and paying close attention to needs, thus eliminating excess spending.
  • Compiles and maintains records of items purchased or transferred between accounts.
  • Manages supplier relationships and review existing vendor contracts.
  • Compare prices, specification, delivery dates and award contracts to bidders or place orders with suppliers or mail order/catalog firms.
  • Verifies, Manages and reconciles invoices from vendors applying appropriate account codes to billing, resolves pricing/charge issues prior to sending to A/P for processing Maintains purchasing information through electronic filing and hard copy records (e.g.
  • Request for Proposals, purchase orders, vendor files, etc.) for the purpose of ensuring the availability of documentation and compliance with established policies and guidelines.
  • Works directly with Operations Director on customer service issues and ongoing analysis of the work order process, with keen attention to the strengths, weaknesses, threats and areas of opportunities within the maintenance department.
  • Ensures that supplies needed for special projects are within scheduled timeframes according to completion dates and within budget constraints.
  • Monitors established safety and risk management processes and procedures and maintains awareness of environment to identify potentially hazardous conditions.
Operations Manager/Accountant, 2007 - 05/2010
Customized Commuter Services City, STATE,
  • Liaison between senior management, employees and clients to ensure progress with ongoing projects.
  • Responsible for the maintenance of healthy vendor and work relationships as well as the delivery of professional service to all clients.
  • Lower delinquent accounts by 50% through unique negotiation and collection techniques.
  • Maintained accounts payable and receivable which includes; enforcing expense control procedures, bank and credit card reconciliations, monitor check runs and ensure ACH disbursement have proper back-up documentation, ensured proper allocation of cash receipts, vendor statement reconciliation, journal entries, review vendor invoices, purchase order and inventory verification, monitor cash flow, as well as maintained employee accountability for all expense reports.
  • Monitored and negotiated contracts, marketing and sales of transportation services Prepares outgoing and reviews incoming bids for potential contracts.
  • Generated monthly and quarterly financial reports and analysis to upper management.
  • Assisted with day to day financial reporting and forecasting activities Trained, supervised and evaluated staff along with their departmental supervisors Organized technology improvement by initiating the change of accounting software to one more appropriate for the type of business and maintained all accounting transactions.
  • Ensured the establishment and maintenance of human resource-related employee files with utmost confidentiality.
Warranty Program Manager, 01/2004 - 01/2007
Victory Nissan Of Gaithersburg City, STATE,
  • Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies.
  • Supervised and prepared schedule for service department cashiers, hire and train new employees as well as back-up for Accounts Payable and Receivable.
  • Responsible for all duties related to vehicle warranty, including verifications, submission and reconciliation of warranty receivables.
  • Provided superior client service: perform routine client maintenance requests, problem solution, sales and service support.
  • Ensured compliance with internal controls, operational procedures and risk management policies with regards to warranty procedures.
  • Ensured project documents are complete, current, and stored appropriately with all necessary documentation.
  • Ensured all warranty receivable are submitted according to deadlines and staff is updated on any discrepancies so that corrections may be made prior to final submissions.
Masters of Business Administration: Management, Expected in
- ,
Status - Management
Diploma: Business and Finance, Expected in
Status - Business and Finance
Bachelor of Science: Accounting, Expected in
Status - Accounting
High School Diploma: Accounting and Business, Expected in
Status - Accounting and Business
Professional Affiliations
accounting, accounting software, accounting system, Accounts Payable and Receivable, administrative functions, A/P, Assisted Living, back-up, billing, budget, cash receipts, cash flow, catalog, contracts, credit, client, clients, customer service, delivery, documentation, senior management, expense reports, filing, financial reports, financial reporting, forecasting, human resource, inventory, Director, marketing and sales, meetings, mail, office, Works, Monitors, negotiation, negotiations, order entry, policies, pricing, processes, Procurement, progress, project management, Proposals, publications, purchasing, quality, Receiving, repairs, research, risk management, safety, sales, sorting, specification, transportation, type, unique

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Resume Overview

School Attended


Job Titles Held:

  • Procurement & Operations Manager
  • Procurement Specialist/ Coordinator
  • Operations Manager/Accountant
  • Warranty Program Manager


  • Masters of Business Administration
  • Diploma
  • Bachelor of Science
  • High School Diploma

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