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Procurement Consultant Resume Example

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PROCUREMENT CONSULTANT
Professional Summary

Resourceful and enthusiastic business professional dedicated to providing outstanding customer service. Enthusiastic team player, readily establishes positive relationships with multiple stakeholders. Creative thinker, focused on results. Excels in multi-tasking and prioritizing work assignments. Achieve success through innovative problem solving, conducting skillful problem resolution and establishing long term supplier and customer relationships.

Core Qualifications

  • Customer Service
  • Analysis
  • Word
  • Excel
  • Access
  • DocuTools
  • PowerPoint
  • Netscape (P to P)
  • SharePoint
  • Dun & Bradstreet
  • Concur
Experience
Procurement Consultant
April 1984 to June 2015Manulife Financial － Boston, MA
  • Toronto headquartered financial services organization providing financial protection and wealth management products and services in 22 countries worldwide.) Liaise with vendors and Manulife personnel to resolve issues related to invoicing or payment.
  • Expertise in dealing with Corporate Amex program for business and travel-related chargeback concerns.
  • Led Supplier Governance meetings with strategic suppliers and negotiated reduction of printer supply services resulting in cost savings due to reduced administrative costs as well as quantity price breaks.
  • Supported expansion of global sourcing efforts to include non-traditional real estate, medical and other professional services spend under management through measurable cost savings, ongoing supplier service level accountability and collaboration efforts that delivered results to business teams.
  • Effectively plan and execute all steps of the sourcing process, including market analysis, strategy development, creation of RFP's, results analysis, and support supplier negotiation of business terms.
  • Assisted with global procurement to leverage corporate volume, created positive user experiences and efficiencies through the development of effective self-service processes and tools.
  • Reduced overall costs to company on project initiatives by 5% to 50%.
  • Created a time deliverables response system to track and measure customer service satisfaction.
  • Analyze vendor account payment reconciliation and prepare monthly management reports.
  • Investigate and resolve issues on behalf of multiple Category Manager's.
  • Exercise professional judgment and functional skill to identify potential system problems and determine methods necessary for appropriate resolution.
  • Respond to emails and phone calls submitted by Manulife personnel to the Procurement Help Desk on a daily basis.
  • Collaborate with Record Maintenance Support, Portal Maintenance Support, Finance resources and others to identify possible solutions/responses to inquiries.
  • Perform system administration duties and, resolve issues related to workflow.
  • Collect data on frequently asked questions to support training and communication improvements Respond to project related inquiries sent to the Procurement Help Desk.
Group Leader
March 1981 to April 1984Manulife Financial － Boston, MA
  • Toronto headquartered financial services organization providing financial protection and wealth management products and services in 22 countries worldwide.) Ability to provide excellent customer service while multi-tasking in a fast paced environment.
  • 1st responder for department issues and troubleshooting customer issues.
  • Provide quality workmanship of all materials submitted by customer, including, copying, printing, scanning, binding, hole punching, stapling, drilling, and cutting.
  • Knowledge of facsimile equipment and the ability to operate such equipment.
  • Serve as point person for communication with customers.
  • Ability to lead team members on special projects such as box management projects, marketing-event set-ups, etc.
  • Prioritize tasks and determine resources needed.
  • Assist in team member evaluation by providing feedback to manager regarding team member development.
  • Effectively communicate with customer in order to provide most efficient and cost effective method of completing all work assignments.
  • Displays professional demeanor at all times.
  • Capability to recognize when a request needs to be out-sourced and ability to coordinate with vendor services to proper completion.
  • Possess the knowledge of the procedures of US Post Office mail services and have the ability to explain same to customers.
  • Maintain daily logs of all activity (fax, mail, accountable packages [incoming/outgoing], Monitor inventory of all mailing and finishing materials and order as necessary to maintain effective levels of supplies.
  • Understands and embraces department procedures and helps ensure team members are following proper processes.
  • Ensures adherence to business safety & security procedures.
  • Responsible for cross-training team members.
Education
High School Diploma : Business, 1980Somerville High School － Somerville , Massachusetts, USA
Professional Affiliations
Professional Development Purchasing Fundamental PMAB Purchasing and the Law PMAB Making Lemonade out of Lemons Exception Customer Service Intermediate Excel Uniform Commercial Code presented by in house attorney
Skills

PowerPoint,

SharePoint,

Word,

Troubleshooting

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Resume Overview

Companies Worked For:

  • Manulife Financial

School Attended

  • Somerville High School

Job Titles Held:

  • Procurement Consultant
  • Group Leader

Degrees

  • High School Diploma : Business , 1980

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