Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
Over 8 years* experience in front desk and customer service Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner Able to direct and accompany guests to different facilities and functions in the hotel In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer Hands-on experience in computing bill, collecting payment and making change Proven record of performing tasks as mentioned on daily checklist Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions 10 years experience in Provisioning Clerk/Warehouse Clerk Highly skilled in Receiving, Shipping, Order, Able to apply common sense understanding to carry out instructions furnished in written, orals or diagram form. Ability to complies stock control records and information such as consumption rate, characteristics of items in storage, and current market conditions to determine stock supply and need for replenishment . Highly motivated sales associate with extensive customer service and sales experience. Business-savvy Marketing Manager with over seven years experience directing a marketing team towards increased revenues and success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Store maintenance ability
Inventory control familiarity
Customer service expert
Invoice processing
Adaptive team player
Fashion knowledge
Opening/closing procedures
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Filling, Internet research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, 10-Key, Account Management, Active listening, Calendaring, Client relations, Computer proficiency, Coordination, Typing, Vendor Management, Writing
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
Ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Compiles data from sources such as contracts, purchase orders, invoices, requisitions and accounting reports and writes, types, or enters information into computer jot maintain inventory, purchasing, shipping, or other records.
Keeps back order file in established sequence and release back orders for issue or shipment as stock becomes available.
Compiles stock control records and information such as consumption rate, characteristics of items in storage, and current market conditions, to determine stock supply and need for replenishment.
Prepares requisitions, orders, or other documents for purchasing or requisitioning new or additional stock items.
Compares nomenclature, stock numbers, authorized substitutes, and other listen information with catalogs, manuals, parts list, and similar reference to verify accuracy of requisitions and shipping orders.
Other duties may as assigned.
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Planned and executed events and marketing programs, producing five times target number of qualified leads.
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
08/2004 to 09/2006
OperatorGerdau Ameristeel Corporation – , VA,
Assist in the overall operations of the Terminal facility.
Carry out the receipt, storage, handling and deliveries of petroleum product materials in bulk or in packages within the facility or to customer locations or storage tanks ensuring maximum safety, efficiency, effectiveness, correct quantity and quality integrity.
Conduct business transactions within the framework of corporate controls philosophy, business ethics standards and government statutory mandates.
Performs work duties in observance of corporate, Management Systems (OIMS, SMC, CIMS and POMS) Policies (SHE, SOBC, and ADU) Guidelines (DOAG, VSMG & PSMG) Manuals and Standards (WIMS & industry standards) Tools (LPS, JSA, MOC & RA).
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Planned and executed events and marketing programs, producing five times target number of qualified leads.
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
05/1996 to 09/2003
Hotel Front Desk ClerkPenn National Gaming – , LA,
Welcome and register guests and offer them services and room rates Handle guest check in and checkouts professionally Welcoming and specialized manner Issue room key and forward instructions to Bell Person Make changes and confirm reservations by means of the Lodging Management Systems Keep records of room availability and guests* accounts Post charges of food, room, liquor and telephone to system and manual ledger Maintain the hotel*s high standard of service and hospitality Provide the maximum quality of service to the guests Verify that all updated reports have been run Date stamp, arrange, and track incoming mail Assisted guests with common services and answered any general questions Ensured that all wake up calls were handled on time and appropriately Posted charges of room, food and beverage, phone, compute guest bills using online system Represented the Hotel in regard to guest complaints and situations that require instant action Collected payment following all cash handling rules Arranged Housekeeping Reports Ensured the desk was always attended.
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Developed media kits.
Planned and executed events and marketing programs, producing five times target number of qualified leads.
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Educational Background
Expected in 1992
High School Diploma: - , GPA:
Expected in
Seventh Day Adventist High School - Majuro Marshall Islands, MH
Certifications: GS GRADUATE SCHOOL - , GPA:
Expected in
Certificate of completion for PROCUREMENT FRAUD, 2011 APIPA CONFERENCE.
JULY 7 2011: - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Measurable Results
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
GS GRADUATE SCHOOL
Job Titles Held:
Procurement Clerk
Operator
Hotel Front Desk Clerk
Degrees
High School Diploma
Seventh Day Adventist High School - Majuro Marshall Islands, MH
Certifications
Certificate of completion for PROCUREMENT FRAUD, 2011 APIPA CONFERENCE.
JULY 7 2011
