Business development professional successful at establishing and maintaining key partnerships with corporate decision makers; seeking a position that fosters business growth and implements advanced technical skills while collectively achieving corporate goals and market value
Knowledge of broadband products and services including Cable, Internet, and Phone
Knowledge of process and project management in a Broadband business
Experience leading conference calls, disseminating information and applying verbal instructions with effective results
Ability to define key performance indicators / metrics
Knowledge of all functions and related tasks in the areas of Sales/Retention, Repair (all lines of business), and billing
Proficient in Microsoft Office (particularly Word), Outlook, SharePoint (COIN), and WebEx/NetMeeting
to Current Spectrum Communications – Charlotte,
Participated in special projects, external audits, evaluations and process improvements.
Process documentation and analyze accounts to identify business process improvements for all functional areas supporting Cable, Internet, and Telephone.
Analyze business operational impact and integration of new products, services, regulatory requirements, and markets into the existing operations.
Simplify and enhance the customer experience, define, document, implement and track processes.
Interact with cross functional teams to ensure business processes and rules are documented and processed using appropriate documentation tools, such as Microsoft Word, Visio, etc.
Inside Account Consultant06/2014
to 04/2015 Time Warner Cable – Charlotte,
Tailors business solutions up to
the enterprise level with internet, phone, and cable TV
Project management for network
extension and build out initiatives