Proficient worker experienced in Retail and pharmacy environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.
Retail merchandising experience
Positive and friendly
Exceptional time management skills
Cash handling and management
Good telephone etiquette
Excellent work ethic
Prior Authorization Technician, 12/2016 to 01/2017 OptumRx – Oklahoma City, Oklahoma
Started up my computer every morning from initial start-up to full operational status to begin initiating prior authorizations.
Managed doctor and/or member calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Improved call functionality and service capacity by resolving customer complaints efficiently and quickly.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Managed high call volume with tact and professionalism.
Lead Pharmacy Technician, 01/2015 to 12/2016 CVS/Pharmacy – Oklahoma City, Oklahoma
Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Trained new cashiers on procedures, customer service and sales techniques.
Sales Associate, 04/2014 to 10/2014 The Children's Place – Oklahoma City, Oklahoma
Prepared merchandise for sales floor.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Recommended the stores reward card and credit card
Described products and services in detail.
Assisted on sales floor as needed to maintain service standards.
Collected and stored coupons.
Assisted customers in selecting items based on needs.
Monitored areas for security issues and safety hazards.
High School Diploma: 2014 Capitol Hill High School - Oklahoma City, Oklahoma