Qualified professional with over 20 years experience in fast-paced customer service and office setting environments. Personable and professional under pressure. Would like to obtain full time position.
Walgreens, Flint, MI-120 Hour Externship
Proper Handle of Drugs
Provide Customer Care
Typing - 70 wpm
Microsoft Office (Word, Excel, and PowerPoint)
Worked in office setting
Handled patient medical records
Worked with a team
Conducted Prior authorizations for specialty medication
Worked well with doctors and nurses
Prior Authorization Specialist, 04/2015 to 02/2017 Senderra Rx Pharmacy – Flint, MI
Prior Authorization for specialty medication, wrote letter of medical necessity for
Appeals, handled medical records, worked with doctors and nurses, spoke daily
To several insurance companies, worked multiple phone lines in office setting.
Personal Assistant, 01/2009 to 01/2011 Annette Novak – Flushing, MI
Childcare, housekeeping, paid bills, cooking, made appointments, ran errands.
Receptionist/Lab Worker, 01/2001 to 01/2003 Riverfront Optical – Flint, MI
Customer service, answered multiple phone lines, insurance approvals, insurance billing, typing, filing, handled money, made appointments, placed orders and handled returns for the lab, handled the shipping and receiving for the lab.
Assistant Manager, 01/1992 to 01/2009 Wishing Well Day Care – Flushing, MI
Child care, meal preparation, cleaning, office duties, answered phones, scheduling, laundry, handled money, interviewing, paid bill, shopped for supplies, planned events, met with state inspectors.
Associate of Applied Science: August 2012 Baker College - Flint, MI
Bachelor of Science: Healtcare Administration, pending Baker College - Flint, MI Graduation pending
Plan, direct, coordinate, budget, and assess activities in a health care setting
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Companies Worked For:
Senderra Rx Pharmacy
Wishing Well Day Care
Job Titles Held:
Prior Authorization Specialist
Associate of Applied Science : August 2012 Bachelor of Science : Healtcare Administration , pending
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